Ridge Capital Solutions Avis 45

Réponse de Ridge Capital Solutions

Actualisé le 23 oct. 2025

Davith!

It's been awesome getting to know you. You hit the nail on the head... our products are not a get-rich-quick thing. People who are looking for that should just go take an earnings straddle next time AMZN is about to announce. You'll either make 10,000% or lose it all.

To use a baseball analogy, our products are about base hits accumulating over time. It doesn't mean every day, week or month will be a win, but consistency over time leads to steadily rising equity curves when we zoom out.

I see so many people hopping from product to product - trying this or that for a month or two and giving up. Eventually, a lot of people get duped into buying something that gives them a crazy return like 15% or more per month, only to wake up one morning and see their account balance is zero - blown. Our products are designed to be slow and steady and not over leverage risk.

But do the math... $10,000 compounding in an account at an average rate of return of 2.5% per month for 10 years turns into more than most people could hope to retire on even if they put 30% of their income into a 401K for 30 or more years.

That's why we're doing this... Not so people can gamble and try to get rich quick, but to help teach people to take reasonable amounts of capital, put them into controlled risk situations, and let them build over time. For most people, trying to get rich quick leads to nothing but loss, and I think it's pretty sad to see so many people fooled into trying.

Much love!

Réponse de Ridge Capital Solutions

Actualisé le 14 oct. 2025

Hello Jean Claude,

To clarify and address your concerns:

Onboarding and Use:

You were onboarded on June 11, 2025, and requested a refund on July 12. Your performance data shows that during your approximately four weeks of use you earned a net (closed) return of +4.9%. At that rate, you were on track to exceed a 40% return annually – higher than that of many top-performing hedge funds.

Refund Policy:

Refunds are available if our products do not generate a profit based on closed (realized) gains within a specified period - typically 60 days. When you closed your account manually, you were in a floating (unrealized) drawdown of 3.7%. This was completely normal. At all times, any user will be in a floating gain or loss. However, you manually closed those open positions in that state of notional floating loss, which lead to a realized loss. Many of the positions you closed manually closed in the positive.

We do not include floating profit and loss as a component of our refund policy out of fairness for both us and our clients, because this reflects unrealized positions which fluctuate, either positively or negatively, before being closed. To ensure fairness and consistency, only realized profits and losses are used to determine eligibility. We do this because it can go both ways: an account could have a negative realized loss but an open floating profit that could theoretically bring the account positive, but those floating gains are speculative because they have not yet closed. The same is true in the reverse.

While we regret that you are not satisfied with our refund policy, this policy was clearly communicated to you prior to purchase, and our clients have found this policy quite fair.

Attempts to Reconcile:

You threatened to “put up web sites” bashing our business if we didn’t refund you. One of our founders reached out to you many times to connect with you 1-1. When that call finally happened, you were adamant that if you did not receive a refund, you would bash us online. This is your prerogative, but the facts speak for themselves: your product performed well, yielding you a nice return, and we followed the Terms and Conditions agreed to.
You demanding that we change terms as a response to threatening us speaks more to who you are than to who we are.

Product Performance:

The product you were using (R-X5) closed September at a net gain of 3.33%. And despite the US markets having crashed on October 10, is at a net gain of 0.80% for October so far (we are at excellent net gains across our products).

Here is a link to the overall master audit for R-X5. All user accounts mirror the same results:

https://www.myfxbook.com/members/ridgecapital/r-x5/11485887

I’m going to analyze your calls and messages just to see where the gap was, if any. If you’d like to discuss feel free to email me at adam@ridgecapitalsolutions.com. While I cannot promise we would reverse our decision, I would like to hear what happened in more depth so that I can prevent this from happening in the future.

We appreciate your participation and wish you the best in your future trading endeavors.

Réponse de Ridge Capital Solutions

Actualisé le 16 oct. 2025

Hi Tony,

You were using two of our products: R-X5 and R-C30.

As explained to you across many phone calls with our support agents, your constant deposits and withdrawals into your account led to erroneous outcomes. During your short period of use of C-30, you made 8 deposits and withdrawals.

Because our systems auto-calculate position sizes based on account balances, this constant fluctuation in balance caused you to see results which differed from other clients.

System Performance:
R-C30 has returned 21.32% this year to date:
https://www.myfxbook.com/members/ridgecapital/r-c30/11616200

R-X5 has returned 18.29% this year to date:
https://www.myfxbook.com/members/ridgecapital/r-x5/11485887

All connected clients will see nearly identical results (with some minor fluctuations due to different brokerages used) so long as they leave their systems alone. Regretfully, you constantly made large adjustments to yours, which led to erroneous results.

We are sorry you didn’t see a positive result, but your results did not mirror our overall performance across over 500 connected client accounts – the vast majority of which are performing wonderfully - because of your continued interventions in the systems' actions. The key to success with our products is to leave them alone. If they are constantly fiddled with, they won’t perform well.

If you’d like to trial these products again, even on a demo account, we would welcome the opportunity. Please reach out to us anytime.

Réponse de Ridge Capital Solutions

Actualisé le 3 sept. 2025

Hi Byron,

I apologize you feel this way. We’d like to directly address the points raised in your review so readers have the full picture:

In our private conversations, it became clear your frustration was not with the bot’s performance but with the standard forex execution fees charged on each trade. These apply at every brokerage globally and are outside our control.

“Misleading at best”

Our sales presentation and agreement clearly describe the product: an automated trading bot that connects client accounts to our core system. The process takes 8-10 weeks to fully synchronize, since the core servers may have hundreds of open positions while a new account begins with none. Even so, your account has already grown 5.3% with only 0.2% maximum risk between 6/22 and 8/29 of this year... results you can verify publicly via the below link. These are fantastic results, and do not yet include full system performance as yours is not yet fully synchronized.

https://www.fxblue.com/users/QMZMRD


“No progress towards resolution”

Our team has been in ongoing contact, and one of our founders has attempted to reach you directly without a response. We’ve provided full audits and explained that the system is performing exactly as intended and is sitting in a nice profit with extremely low risk. The audit results confirm this (see link above).

“The agreement had no real teeth”

That’s not correct. Our refund policy is one of the strongest in the industry and quite simple: if the system is not profitable within the first couple of months while running according to the agreed trading parameters, a refund is issued if requested. That safeguard has been honored in the past. The only time it doesn’t apply is when someone deviates from simple guidelines that prevent accounts from experiencing inaccurate results. Your account is in a profit (and a nice one at that) with extremely low risk to date.

To any prospective client reading this: if you’d like to see proof of these claims — including audits, agreement terms, or refund policy details please reach out to info@ridgecapitalsolutions.com.