The Ringley Group Avis 

750
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

A mega huge thanks to Christopher at night concierge from Wimbledon Stadia Development for staying for handover and beyond. Taking ownership and handling like a pro the situation with the water supply... Voir plus

Noté 1 sur 5 étoiles

Do not use! For fear of retaliation I am using an anonymous account. Huge service charges, lack of transparency in terms of budgets - when I queried several items on their charges and fees they backt... Voir plus

Noté 5 sur 5 étoiles

A huge thank you to Donta at Prospect Place for finding me a more convenient car parking space while mine is out of action. There was a delay at first due to email problems but as soon as he picked it... Voir plus

Noté 5 sur 5 étoiles

Our building Relationship Manager Desiree is a massive asset. Since she arrived a whole raft of issues that had been left for far too long are finally being addressed. She goes above and beyond in her... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société de gestion immobilière
  2. Consultant immobilier

Écrit par l'entreprise

Ringley is an independent, award-winning, privately owned business specialising in residential property, with over 20 years’ experience and 10,000 homes under management.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

750 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 82 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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4,1

Tous les avis

(750)

169 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Kurtis Thomson was a lovely staff…

Kurtis Thomson was a lovely staff member who was super helpful and keen to assist, when visiting my flat. Give that man a bonus?

11 juillet 2025
Avis spontané
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Réponse de The Ringley Group

Thank you for sharing such a great review for Kurtis

Noté 5 sur 5 étoiles

Brilliant team who look after you

Been with Ringley now for over 8 months. They look after you and are there when you need them if you have any issues.
Big shout out to Ethan who is brilliant and goes beyond what is required always making sure I'm happy and there are no issues.

1 novembre 2024
Avis spontané
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Réponse de The Ringley Group

Thank you so much for your kind words and for being with us for the past 8 months, we truly appreciate your trust in Ringley! We're so glad to hear that you've felt supported and well looked after. A big thank you as well for highlighting Ethan, we're lucky to have him on the team, and we'll make sure your feedback gets passed along to him. He’ll be thrilled to hear it!

Noté 2 sur 5 étoiles

Unresponsive and disorganised

Our experience with Ringley has been pretty disastrous. Our Relationship Manager has changed three times in a year and we haven't even had the opportunity to meet the latest one. Messages are often not replied to. Our building is rarely cleaned. On top of that, they have continually failed to refund costs that are due to us while threatening us with legal action despite clear evidence that the issue is at their end, not ours.

Our former Relationship Manager did provide some pleasant assistance when the flat above began leaking into ours, and the current incumbent helpfully arranged the delivery of recycling bags, but the rest of the experience has been negative.

4 juillet 2025
Avis spontané
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Réponse de The Ringley Group

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and fully understand your frustration. We recognise that consistent communication and continuity in management are essential, and we regret the inconvenience caused by the changes in Relationship Managers.

We also apologise for the issues you’ve encountered regarding cleaning standards, we will pick this matter up with the cleaner contracted to attend. This clearly isn’t the level of service we aim to provide, and we’re taking your concerns seriously. While we're pleased to hear that there were moments of positive support, particularly during the leak incident, we understand this does not make up for the overall dissatisfaction you’ve experienced.

We’d appreciate the opportunity to look into these issues more closely and work towards a resolution. Please feel free to reach out to us directly at quality@ringley.co.uk so we can address your concerns in more detail.

Noté 5 sur 5 étoiles

Doug - Prospect maintenance Team

I would like to recognise Doug for his excellent work today. He came to my flat at very short notice and fixed the kitchen leak and improved the tap water pressure. A big thank you to Doug.

4 juillet 2025
Avis spontané
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Réponse de The Ringley Group

We're thrilled to hear that Doug was able to help on such short notice and that you're happy with the work he did. We'll be sure to pass on your thanks to him, he’ll be glad to know his efforts made a difference.

Noté 5 sur 5 étoiles

Moved in Tuesday to the mailbox and the…

Moved in Tuesday to the mailbox and the help we received from all the staff was amazing. Especially Joanne. Thanks again.

1 juillet 2025
Avis spontané
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Réponse de The Ringley Group

Thank you so much for your lovely feedback! We're delighted to hear that your move-in went smoothly and that our team was able to support you, especially Joanne. We'll make sure she hears your kind words.

Noté 5 sur 5 étoiles

Blockage sorted

John Graham and Gary Burton came to my flat today regarding a blocked sink. We tried to figure out if it was the waste stack (outside of the flat) or inside. Eventually, they deduced it was inside, which is my responsibility of course. However, they both were keen to try a few options and after several different attempts, they cleared the block in the sink. Very prompt, friendly and quick to respond. Thanks to both for their help!

1 juillet 2025
Avis spontané
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Réponse de The Ringley Group

Thank you for sharing your experience! We're so glad to hear that John and Gary were able to assist you promptly and professionally. It’s great that they took the time to explore all possible causes and managed to get the issue resolved. We'll be sure to pass along your thanks to both of them.

Noté 5 sur 5 étoiles

A good experience

I have been using Ringley's services for two years and so far I am very satisfied, Ethan is my contact person and he has always helped me, responding quickly and clearly to my requests, this has made my stay worry-free with the certainty of having support if needed.

26 juin 2025
Avis spontané
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Réponse de The Ringley Group

Thank you for leaving Ethan a five star review

Noté 5 sur 5 étoiles

Ethan was super helpful and friendly

Ethan was super helpful and friendly, made the move in super stress free, absolutely amazing at his job! Through out the process he was very understanding and helpful! All questions was answered and any help he’s straight on it! Thank you Ethan and Ringley

25 juin 2025
Avis spontané
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Réponse de The Ringley Group

Great review for Ethan, it is great to hear that he has been able to assist you with your new property.

Noté 5 sur 5 étoiles

A Heartfelt Thank You to Nusha

I would like to express my deep gratitude here to Nusha, who truly helped us with everything that needed to be done for someone new to the house. She was always ready and willing to assist us with all the questions we had. We wish you all the best and every form of goodness.

10 juin 2025
Avis spontané
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Réponse de The Ringley Group

We're truly grateful you took the time to share your experience. Nusha will be thrilled to know her efforts made such a positive impact. She genuinely cares about making everyone feel welcome and supported, and it's wonderful to see that recognised.

We’re so glad we could make your transition into the home a smooth one.

Noté 5 sur 5 étoiles

Aashootosh Dattani was great ⭐️

Aashootosh Dattani was great at answering any questions I had and helped me understand my outstanding bills and breakdowns. Thank you!

4 juin 2025
Avis spontané
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Réponse de The Ringley Group

It is great to hear that Aash has been able to assist you, thank you for leaving him a five star review.

Noté 5 sur 5 étoiles

A big thank you to Douglas at Prospect…

A big thank you to Douglas at Prospect Place for fixing an issue in my apartment-many thanks he did a very good job

4 juin 2025
Avis spontané
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Réponse de The Ringley Group

Thank you for taking the time to recognise Douglas for his hard work

Noté 5 sur 5 étoiles

Georgia and Gary saved my day!

This morning I got locked in my flat as the door handle came out, the door closed and got stuck. I called the GMV concierge, Georgia and Gary came to help me right away. They were lovely and they tried to comfort me while they were doing the work. They managed to open the door and fix the issue in a short time. Thank you both so so much!

4 juin 2025
Avis spontané
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Réponse de The Ringley Group

The benefits of having on-site staff is their ability to resolve issues quickly, it is great to hear that Georgia and Gary were able to help you today without the need to call a locksmith. Thank you for leaving them a five star review.

Noté 5 sur 5 étoiles

Portal difficulties

Spoke to Aashootosh today with a query regarding my service charge account. He gave me the information I needed and helped me to access my account. He was very professional, helpful and friendly.

3 juin 2025
Avis spontané
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Réponse de The Ringley Group

It is great to read your five star review for Aash, and to hear that he was able to help you access your online portal.

Noté 4 sur 5 étoiles

John E Graham Recommendation

John E Graham has the courtesy, professional experience and drive to appropriately support leaseholders across the estate management spectrum, delivering excellent and timely service

30 mai 2025
Avis spontané
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Réponse de The Ringley Group

Thank you for leaving John a review, is there anything John could have done differently to achieve a five star review?

Noté 5 sur 5 étoiles

Highly Professional Support from the Ringley Group

I should like to record receiving very highly professional and empathetic support from Relationship Manager Susi Jay when I contacted the Ringley Group needing legal advice.

21 mai 2025
Avis spontané
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Réponse de The Ringley Group

We’re proud to have team members like Susi who go above and beyond to support our clients. Your feedback is truly appreciated and will be shared with Susi and the wider team.

Noté 5 sur 5 étoiles

Fast response and resolution

I received fast and excellent service when reporting the issue of overgrown hedges and trees behind our flat. Aashootosh Dattani handled the matter very efficiently, promptly contacting the gardeners and resolving the issue within a couple of days of my initial contact with Ringley.

22 mai 2025
Avis spontané
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Réponse de The Ringley Group

Thank you for your great feedback! We're so pleased to hear that you received fast and efficient service when reporting the issue with the overgrown hedges and trees. Aash is a valued member of our team, and it's fantastic to know he was able to resolve the matter so promptly.

Noté 5 sur 5 étoiles

Thank you Jonnie at Denham Film Studios

Since starting at Denham film studios, Jonnie has been hardworking, reliable and very helpful. He is committed to making the film studios a better place to live. I’ve had several issues over the last few months which have been so much easier to deal with due to Jonnie’s support, knowledge and guidance. Thank you very much Jonnie!

23 mai 2025
Avis spontané
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Réponse de The Ringley Group

Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear how much of a positive impact Jonnie has made since joining us at Denham Film Studios. His dedication and supportive nature truly embody the values we strive for, and we're so glad he's been able to assist you effectively.

Noté 5 sur 5 étoiles

Susi- highly commended for outstanding service

Susi, the relationship manager for my block at GMV, provided invaluable assistance in clarifying the recent service charge bills and correspondence. The documents were presented in a format that was difficult to comprehend, leaving ambiguity regarding the demands and deductions made by DD. Susi went above and beyond to understand the issue, ensuring that the information she conveyed was both accurate and clear. Her professionalism and exceptional interpersonal skills were evident throughout our interactions, and I highly commend her for her outstanding service.

22 mai 2025
Avis spontané
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Réponse de The Ringley Group

Thank you for leaving a five star review for Susi, it is great to hear that she was able to support you and explain the budget and demands for you.

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