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Lisez les avis des autres

Noté 3 sur 5 étoiles

i love the clothes i have purchased many shirts from rise, however the disappointment comes from them never having any stock. Everything is always sold out. I have been waiting to reorder shirts i hav... Voir plus

Noté 5 sur 5 étoiles

So far, I’ve place multiple orders with Rise and am thoroughly enjoying all of their products, from gym apparel to lifting gear. I recently needed to deal with an exchange of an item I ordered and Edw... Voir plus

Noté 5 sur 5 étoiles

My experience with RISE so far has been incredible. I am very picky with what I order and keep and after ordering 15 items I haven't returned anything yet. The quality of all items I have purchased is... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

If you are in the US, DO NOT place an order with Rise. I ordered 3 shirts and they didn't fit how I expected, so I wanted to return them. I had to pay $30 to return 3 t-shirts including prepaying for... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements de sport
  2. aussi dans
  3. Magasins d'appareils de fitness

Écrit par l'entreprise

Rise is one of the fastest growing and most innovative sports fitness brands in North America. Shop our Online Fitness Store. #NeverStopDreaming


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

211 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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3,7

Tous les avis

(211)

11 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

11/10 Customer Support

Phenomenal work to the customer service team over at Rise. I had a broken lever on my belt that I purchased 6 months ago. I had the pleasure of dealing with Edwin and after a few short emails back and forth, they informed me they would replace my belt lever free of charge. They really stand behind their products and replace them on the odd chance of failure. There happened to be a pinhole in the metal, these things happen. And they rectified the situation very quickly.

The products they make are amazing. I’ve only used their lifting belts but will certainly be buying more of their products in the future. They have the products and the amazing support to back it up. Buy a Rise a product and know you’re being taken care of.

Koodos to everyone at Rise, you folks are doing it right!

10 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Great equipment.

I have a Rise lever belt, multiple straps, and knee sleeves. The quality of the Rise equipment is amazing. I highly recommend them for gym related accessories.

31 janvier 2023
Avis spontané
Logo de Rise

Réponse de Rise

We are glad you like them, time to reach new PRs💪

Noté 1 sur 5 étoiles

Worst customer service ever!

Beware of this company cause once you pay them, even if they will f*** up the order and you would like a refund, they will fight for it. I got my refund from PayPal but it was after I asked to speak with a manager. They are scammers.
It took them 2 months to ship a pair of pants and when I asked for my money back they refused. Thank God for Paypal.
This is the second time I'm leaving this review cause they deleted the first one :)
That was my first review (that they probably paid to be taken down):
On February 10th I purchased One of their gym pants, I even got an email that it was shipped the same day.
Since it is not an express delivery, by the time the package arrived, Putin already bombed the country (I'm from Kyiv, Ukraine) so the post office obviously did not work. I had to run away from the country.
During that time, since no one received the pants it was returned to the seller. They did not even bother to check with me as it to why it was returned.
Today I received another email saying they shipped it again!! I was shocked!! Who In the world sends a package to Ukraine during a WAR?!?
I immediately texted them to change the address to the country l'm currently staying till could go back home and they replied that "it is not possible".
When I asked for a refund they gave me the same answer. I already escalated this case with PayPal for the refund.
Rise has ZERO consideration to their clients.
UPDATE: their excuse is that they shipped it buy they are not specifying when
I ordered it on Feb 10th but they shipped it on April

3 mars 2022
Logo de Rise

Réponse de Rise

Good day, we do not delete reviews, we just can't with trust pilot unless they do it for false review. It would be great if you could share the full picture of the situation when posting review as the situation with your order is nothing we can control.

We sent a package to Ukraine to the address provided right before the war beginning.
We care immensely about our customer and people. It is terrible what is happening in Ukraine.

I understand your how sad and frustrated in must be facing this horrific situation. However, Rise has nothing shouldn't be mixed or kicked at when we simply shipped your order 1 day after you ordered on February 9.
We would appreciate you do not attack our reputation when we did nothing wrong.

Here's the timeline of what Rise did:
1- We only shipped one package on February the 10th, we didn't re-ship a package to you. We shipped the next day you ordered, which is way before the conflict happening in Ukraine.

2- You reached out to us to change the address on April, the package was already on its way, and we recommended contacting the postal service to see if they can redirect it for you.

We would appreciate your remove the review that is portraying Rise in badly in a false manner when we simply did everything we promise we would do. PayPal closed the claim for these reasons.

Noté 5 sur 5 étoiles

Understanding and Good Attitude

The Rise Team had great customer service while dealing with my request. I had a product with a printing defect, but I did not realize it until months later. Rise was quick with their replies, understanding and approached this with a good attitude. As a result, they gave me a replacement free of charge, despite the 30 days exchange policy. Thank you Rise!

14 février 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service. Got back to me in hours with an order modification for something I placed almost 2 days ago, and were very friendly and helpful.

30 janvier 2023
Avis spontané
Noté 4 sur 5 étoiles

There really aren't returns/exchanges

The clothing is pretty great (and expensive). The issue is that if you don't live in Canada there is essentially no returns or exchanges because postage to send it back can cost up to the entire purchase price. I tried USPS like they suggested and it was going to be over $40 for $45 shirt. So no, there really aren't returns. And I don't know about everybody else but when I consider a company to be a great company, it means that they stand by their product enough to make it so that you can feasibly return the product if you're not satisfied. So for the price I expected more from the company and did not get it.

27 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

I had a great experience with customer…

I had a great experience with customer support, they helped me out with an order change asap. Very friendly service and their products are top notch. Will definitely buy again! thank you again Rise!!!

27 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Customer service... Efficient and effective !

The customer service is more than excellent. They are polite and courteous. The salespeople work with you and for you so that the customer can take advantage of the offers or pomotions available.
If you have a question? Ask it, you will get the answer in a short time. Experience it and you will see, they are efficient! I have no relationship with this company, I am just a satisfied customer!
Jocelyn Mallet

13 janvier 2023
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

I ordered multiple items and love them all, great quality and materials. After my partner wore the female hoodie twice it was noticed the sleeve cuff had a defect on the seams. So I sent a picture to the Rise team.
I am beyond impressed how fast the team responded and they offered to replace the hoodie immediately! Waiting now for the package to be delivered.

Thank you RISE team! Keep up the fantastic work.

29 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

⭐️⭐️⭐️⭐️⭐️FAST AND FRIENDLY SERVICE⭐️⭐️⭐️⭐️⭐️

Amazing customer service and quick response time! I placed an order and forgot to choose a size and when I realized I was devastated. Especially this time of year with the huge demand and shipping I thought for sure my gift was going to be an after Christmas gift now. However the next day I got a response not only telling me it was changed and back in the queue for processing but also just a genuinely sweet message from the staff. Super impressed and definitely well deserving of these 5 stars!!!

Thanks again to the staff at Rise and especially to Edwin for the prompt and friendly customer service. I will be shopping here again!

10 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Kickass clothing and support.

Lately, I've noticed people taking a peek at me at the gym repeatedly, and I can't help but think it's because of the awesome Rise clothing, because of gains I'm sure it is not!

Super happy with the support I have been receiving, these guys usually respond pretty quickly for inquiries and the clothes are topnotch. Hope they keep it up because I plan to be a customer for a long time. Go Rise!

8 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Awesome Clothes + Top Notch Support

Couldn't have asked for better support! An awesome brand with a aesthetic and great fitting clothes. Will definitely be buying more gym hauls in the future.

28 novembre 2022
Avis spontané

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