Robb Residential Avis 82

Great service by Nicole.McCrindle, trued her hardest to get things sorted out, in a very difficult situation, thank you Nicole 😊

Great company would recommend they have been so helpful helping me move in.

Do not rent from robb residential. Diabolical customer service and lack of any professionalism. Made experience awful. No repairs.

My husband and I bought a property through Robb Residential, we were very impressed by the friendly yet professional service they provided. Carolyn ad Lorna deserve a special thanks as they went above and beyond for us.

Can’t recommend Robb Residential enough. All members of staff are incredibly helpful and knowledgable.

We have received quick and reliable service. We are very pleased with our new space and to continue working with this letting agency. Thank you

Very assured and professional service.
Friendly helpful staff who were quick to react and kept in touch with me. They were prepared to advise me in a sensible and realistic way in order to achieve the best outcome. Fees and charges were higher than some potential competitors but Robb Residential achieved a quick sale for me at a good price and so I am happy.

As a student tenant, Robb Residential have been absolutely excellent throughout my time letting with them which is extremely rare, especially when comparing experiences with my friends. The whole team are kind and helpful, and they always provided plenty of notice and information on repairs and other visits. I have and will continue to recommend them

Robb Residential have provided outstanding service during our tenancy, all staff we interacted with were professional and attentive, and we were treated with respect. Namely, Sarah, Alan and Laura always helped with any issues and made us feel that we were valued tenants, keeping us informed of anything happening (which as a student tenant can be difficult to find, especially hearing first hand from friends with other letting agencies). I will definitely keep them in mind as first choice when dealing with future housing, and would recommend them to anyone looking to rent, buy, or sell a property!

Well, where do I start, Iain Robb is an old school friend (loosely) I had his company sell a house for me back in the 80’s which went smoothly. My experience with his company in letting out a property has been horrendous. Tenant didn’t pay rent for nearly a year, Robb didn’t know after 2 missed months they could apply for direct payments from gov agency, i had to show them where form was on line. There was a leak back in October and a ceiling fell in, 6 months later I’m having to arrange fixing myself & to really top it off, the garden had never been looked after by the tenant, when the tenant left I spent nearly £2000 on getting the garden back in order (years of neglect) thought I’d get security deposit back to help pay for this, no Robb hung onto it as they had not had their management fee when the tenant was in arrears and not paying their rent.
Avoid at all costs for managing a property!

Our property was sold in under 2 weeks for considerably more than asking price. This was not good luck it was a direct result of an extremely efficient service with very regular contact, effective and speedy marketing and very professional employees.
I would not hesitate to use Robb again.

As a buyer the communication was excellent from viewing to key collection. Particularly appreciate the service from Nicole who was fabulous.

We recently sold property through Robb Residential and would highly recommend them - a highly professional service. Carolyn was attentive, helpful & informative throughout and we were delighted with the outcome.

Sadly had a very bad experience. Please don’t use this agency. There are some wonderful people who work there eg Nicole but overall a very nasty culture and some robotic salespeople. Would never use them ever again to sell a house. It’s just about how much money they can make from you & not about good quality customer service.

Could not recommend this landlord at all for a domestic rental. Negligent from the get go, reported smoke alarm several times but they didn’t care to fix it. Agent at the time of entry made a note of it and did nothing putting 2 adults and 4 children at risk. If I could give zeros stars I would have, avoid at all costs. Try to use scare lingering tactics to recoup deposits, fabricating pictures that again where present before we took on the proeprty

When purchasing an estate with the Robb company was assisting me and my partner we have very bad experience not good costing me a lot of money now they where cheating me with lots of extra costs then deal collapsed there fault and no compensations I write and call shrugged me off not admitting they are problem
Spasiba

Been waiting for call back and information before Xmas for a house , now found out house is sold , total unprofessional business or potentially scammers , who knows ?

Absolutely the worst letting agency I have ever dealt with. They are either completely incompetent, just don't care or a combination of the two. They need constant chasing and fail to follow up with any needs of the flat, including serious issues like electrical repairs.
It does not matter how many times you enquire about having work done, they simply refuse to do their jobs. Avoid them at all costs.

Avoid at any cost
Rented a flat from May to the end of August in central Edinburgh.
The flat was moth infested and all the furniture damaged, there was black mold in the bathroom and the fridge door did not close.
The agents were completely useless, they did not arrange for the fridge to be repaired even after many emails and phone calls, and at check out they claim that something has been stolen from the flat for a value of £240.
To let me on the flat contract at the beginning they required an extraordinary amount of information, and pushed for a paid documentation check (£80).
Strange how the amount they try to cream off each tenant always seems to be £80... we were three tenants sharing so £80*3=240... the value of things they claim are missing from the flat...
Chancers, unprofessional and the worst estate agent I ever dealt with in my life.