Robinson Hornsby, Estate Agents Doncaster Avis 

We could not have asked for a better experience when selling our home. Claire and team were superb from the start, friendly and supportive. They kept us informed every step of the way and were quick to respond to any questions. Thank you for all your hard work. We would highly recommend Robinson Hornsby Tickhill branch.

We had a really great experience with the estate agent throughout the whole process. They were incredibly helpful and supportive from the very beginning, especially with arranging house viewings and helping us understand and figure things out along the way.

They were always approachable, responsive and happy to help whenever we had questions. They also went above and beyond by helping us chase up the seller’s solicitor, which made a stressful process much easier for us. I never felt rushed or pressured when viewing houses, which I felt with other estate agents.

We really appreciated all their hard work, communication and support. They made the whole experience much smoother and we would definitely recommend them to anyone looking to buy or sell a property. Thank you for all your help

Recently purchased a property through Robinson Hornsby. It was a pleasure dealing with them and they kept me up to date throughout the whole process. Many thanks to the team!

Brilliant experience with Robinson Hornsby. Sold my house with them in Tickhill. Friendly and very efficient and went through with ease. Thank you

Don't list your property for sale with this company if you want potential buyers to be able to view it. I've tried repeatedly by email, phone message, website forms and rightmove messages to arrange a viewing of 2 properties but no one ever responds. I see someone else reviewing had a similar experience, so if I were a seller I would just not list with them as if buyers can't view then they don't offer. Why this is, I have no idea - but as a seller I'd certainly query why they don't respond to genuine buyer enquiries, particularly from those who are ready to offer.

In 25 years of buying and selling property I've never found an agency who appears to simply ignore my enquiry. I was ready to buy, yet they have ignored my enquiries.

Awful service for an agency.

As a note to the agency, before they attempt to say it was a technology glitch: I attempted contact via multiple methods over 7 days. 1) 4 Rightmove Enquiries 2) Website Form 3) Phone Message 4) Email to the Sales Director/Head of Sales.

UPDATE AFTER COMPANY RESPONSE:
The defensive nature of the response tells you everything you need to know about this company. By responding in such a defensive way its clear they did not reply as timely as they should. No email was ever received (I doubt it was sent) but even if they did sent a belated email (which I doubt) what about the phone call, the website form, the email, the phone message? I only got a phone call AFTER i posted this review.

When a company is wrong, admit it, apologise and move on. Don't post a defensive response saying you did all you could - if a phone call over a week after an initial enquiry is "good service" by an agency, then - well - it says it all.

Great experience with Kelly Thompson at Robinson Hornsby. Highly recommend.

We were kept informed of progress throughout the process and we always felt that RH had our best interests at heart.
Vicki was very professional and knowledgable as well as approachable.
We would not hesitate to recommend Robinson Hornsby and Vicki to anyone.

Kelly at Robinson Hornsby was knowledgeable about the home and the property market. She always answered my calls and emails promptly and if she didn’t know an answer made the effort to find out. When I needed anything from the rest of the team they were always very helpful too.

Vicki was absolutely fabulous for us from start to finish, no matter where we were in the process she assisted us all the way through. Could not recommend highly enough,
Thanks Vicki
Tom & Danni

Reply to Robinson Hornsby:
"I didn't use my real name for obvious reasons – sellers who leave honest reviews often face retaliation. But I absolutely did work with your agency, and I'm surprised you claim to have no record of me.

Ask Chris and Isobel. I'd be astonished if they've genuinely forgotten – unless, of course, problems like mine happen so often that individual cases just blur together. That alone tells potential clients everything they need to know about how this company operates.I don't appreciate being lied to. Don't tell me this never happened as some kind of business tactic to brush me aside and attract more victims. I have call logs, emails, and a 6‑hour drive back from London to prove it. Stop pretending."

Absolute nightmare from start to finish. I made the mistake of hiring this agency to sell our house because we had previously bought the property through them (and they helped us win with the highest bid at the time). I assumed they would do the same for us as sellers. Unfortunately, they screwed up very badly.

First, we found out our own house was already listed on the market before they even told us. No heads-up, no communication.

Then came the day of viewings. Out of nowhere, Isobel called to say that most of their staff were away on holiday, so they couldn’t do the viewings – and we, as the sellers, had to step in and handle them ourselves. Keep in mind, Chris had personally assured us that the agency would handle all viewings. We were in London that day and had to cancel important meetings, then drive 6 hours back through heavy traffic. And after all that, many viewings ended up being cancelled anyway. We lost all momentum in the sales process.

Worst of all? They never apologized. The only response from them was to blame the market.

After three months, I decided to terminate our contract – even though I still had to pay the photography fee. Speaking of the photographer: he was utterly unprofessional. He refused to take off his shoes after being asked repeatedly. I had to insist three times before he finally did, and even then, no apology. The photos he took were terrible, the editing was shockingly poor, and we had to redo them at least three times.

I wouldn't recommend this agency to anyone – whether you're selling or renting. Being in the real estate industry for a long time does not mean they are good or experienced. Save yourself the stress and go elsewhere.

My name is withheld for privacy, but I have all the emails, call logs, and texts to back this up.

We’ve just made a purchase from Robinson Hornsby dealt with by Kelly Thompson, we didn’t list with them but boy i wish we did! The service is unmatched, Kelly was there for any questions, she was genuinely happy to help and was genuinely happy to help people get what they want. I can’t thank you enough and I HIGHLY recommend Robinson Hornsby. Professional, Helpful, Knowledgeable, Friendly.
Perfect service

A very professional team that was always on call to address any concerns or arrange visits to the property. They kept me informed of all party's interested in the property. The staff on occasions attended at the property to facilitate entry for the completion. A good and efficient sales team

The whole process went smoothly from start to finish. The team kept us well informed throughout and were very pleasant to deal with. Would definitely recommend Robinson Hornsby.

The company were very good and our sale went through super quick. Communication was very good throughout the whole process.

We recently sold our property — achieving the highest price ever in the Bessacarr area — and we couldn’t be more pleased with the service we received from Robinson Hornsby.

From start to finish, Chris was outstanding. He guided us through every step of the process with confidence, professionalism, and genuine care. His knowledge of the market and strategic approach played a huge role in achieving such a fantastic result.

The entire team worked seamlessly to get the job done, always keeping us informed and making what could have been a stressful experience feel smooth and well-managed.

If you’re looking for an estate agent that delivers exceptional results with a highly professional and personal touch, we would absolutely recommend Robinson Hornsby without hesitation.

Alex & Sophia

Fantastic service. Kelly went above and beyond from offer right through to completion.

Thank you for making whole process so easy. I'm especially thankful to Vicky Mitchell who went above and beyond for us

The whole team at Robinson Hornsby Tickhill were great from valuation through to I completion
Friendly staff who would always take time to explain any queries we had and who kept in touch throughout the selling process
Highly recommended

Kelly has been dealing with me - she has been extremely professional, helpful and has answered all of my queries and questions promptly. She has a fantastic telephone manner. It has been a pleasure and she has put me at ease throughout the process of buying the property.

o disappointed in this company! Not following legal guidelines, a lady is selling her house through this company and this lady is buying my mums through this same company! My mums sale is taking months due to the purposeful delays of the sale of her house so delaying ours! This is costing us more money I want to remove mums house to another estate agent! Now told we can’t speak to the estate agent! Yet again another illegal move I will be taking further action I want mums house back
In review to your comment!
The delay is down to you being biased as you are also selling the ladies house!
You do not care that it is being delayed as you have already sold her house so you do not want us to get involved and sell mums house through another estate agent. This is fact it’s been 14 weeks already and no where near done