Rockmerch Avis 

Please steer clear of this company. Ordered a t shirt. Item never arrived after 7 days. Contacted customer services who ignored email. Sent a request for refund and received a obtuse email telling me order was with royal mail and I should refer to their terms and conditions??, plus it was covid fault. Item arrived 2 days after the snotty email. By first class mail so I assume it was never sent till I complained.

I ordered a hoody that came with no problems.
I ordered a T-shirt in December 2020 and it still hasn't arrived (17.02.21). I've emailed them 3 times and haven't had a response to any of the emails. I'm really frustrated. This company is fine as long as there are no problems. If there's an issue with your order then you have a problem that you won't be able to resolve.

This is your sign to AVOID. I ordered two tops and only received one, on the receipt it said ‘oos’ guessing ‘out of stock’, I emailed customer service and I still haven’t got a refund yet - they’re blaming the stock people idk and have no contact with me. I work hard for the money only to get no refund from a missing item :/ avoid this company guys honestly.

Ordered my hoodie on the 31st of Jan and it arrived today 2 weeks later. Great product and item does arrive even if it takes a bit longer than expected.

I’ve reported this company to Trading Standards and requested a charge back through my bank. I suggest you do the same. For advice on charge back for most cards which.co.uk is a useful place to start. To report: go to citizens advice website and search trading standards.

*UPDATE* it is now march. Not had a single response after numerous email attempts. All i want is the refund return and call it a day this has been going on since december.

ordered an item in december before christmas, item arrived and it was the wrong size. i sent it back and said i would be happy to wait for the correct size and still nothing has arrived. i have tried contact requesting a refund and still nothing. fuming is an understatement.

Ordered a t shirt for my husbands birthday. Ordered it with plenty of time for it to arrive. It didn't so I began emailing them with the view that they could perhaps offer tracking or proof of postage etc. Their attitude was absolutely shocking, after days and days of it still not arriving, them blaming the mail (I have things ordered later that arrged just fine). I threatened to apply for a chargeback from the bank as I had no goods, no proof they had ever been sent and a bad attitude from them. Thet replied and basically called me a thief! They accused me of receiving the goods and asking for money because I and so many others apparently have the opinion that if its late it should be free. Not at all, if it doesn't arrive however it should. My goods finally arrived yesterday conveniently. Also, I paid £15.99 for a t shirt.....found it cheaper on Amazon guys so I just wouldn't bother going through the stress of dealing with these absolute clowns.

This is the second review I have written on Trust Pilot about RockMerch and I couldn't agree more with everyone else who has said this company are scammers. I ordered a clock before Christmas 2020, which they failed to deliver saying that the COVID related backlog in Liverpool docks was to blame. They promised a full refund which they have not honoured (it's now mid February). I have reported them to Barclaycard and am consulting Citizens Advice and my solicitor. It may only be a small amount of money (£27.99) but that's not the point. From what everyone else says, they are doing the same thing to many folk. Companies like this should be banned by Trading Standards. PLEASE DON'T EVER BUY ANYTHING FROM ROCKMERCH as you stand a very good chance of never receiving your order and loosing your money.

Ordered some patches didn't receive all of them tried a number of emails but have heard nothing, still took the full amount of money though. Definitely will not use again.

I ordered a record almost a month ago, nothing arrived. No answer back to my emails too. If they say is a problem with the Royal mail is a lie. Ordered stuff and got by mail without delay. They are thieves and should find a way to make closing that website.

Order placed 13 January, never received, ok things happen, the downside is i have emailed 3 times with no response.

Really poor service, obviously not interested in their customers.

My order number is 97339 if you wish to adress the issue.

SCAM COMPANY!

Ordered a t-shirt for my sons birthday. Still not arrived. They are blaming the royal mail covid - however I have waited 2 weeks... No phone number to call them! Avoid this website - total bunch of jokers. Still trying to get a refund :-(

Total waste of space company, constant excuses, also there customer service staff could do with a crash course in manners, actually dont think it’s been posted as any other items I have ordered from other retailers have arrived promptly, probably won’t receive my goods now, shame as I could have been a very good customer for them, will stick to EMP and other reputable companies in future..

I ordered t-shirt one month ago and I still haven't received my item! I have emailed them multiple times with no reply!!

Ordered 2 tops the sizes were tiny, returned them at my own cost, tracked the items and they have been received but no refund given, emailed countless times with no reply! Been well over a month now. Do not use this company!
I contacted my bank and they have kindly refunded me. Still haven't heard anything from Rockmerch

Ordered a hoodie on 28th december, emailed them mid January as still hadn’t received it and they blamed Royal Mail and covid and said to give it more time. Emailed them again last week no response. Has anybody reported this company to trading standards ? How can a business not keep proof of postage for any item they’ve sent ? There is no way to get your money back from this company. Disgusting.

Item was ordered before Christmas but never turned up. Despite emailing them item never arrived and then the response to me from Customer service was so rude. Have been told that the item was sent and returned by Royal Mail but never received a card. Got told that they had sent a replacement but again never received.
Summary: Bad Service, Bad Customer Service, Everything is everyone else’s fault and not theirs, absolute liars...decided to take my business to another outlet who despatched my order quickly and it arrived via Royal Mail post within 48hrs. Avoid these scammers at all costs.

Ordered from them and got a "Order completed" email on december 13th. According to their own FAQ on their website, the order completed email means "that a final stock availability check has been made and your order has been passed to the warehouse, you can expect your item in 3 to 5 working days." It's been over 7 weeks now. Haven't heard anything from them since. Emailed them 4 times and got no answer. Early january, their website listed the item I purchased as "shipping by january 18" even though I had the email supposedly confirming stock in december... Last week, I looked again, the item was out of stock. Emailed them, this time for a refund (previous emails were enquiries on the status of my order) and still no answer. Visited their website today... the item is not listed at all on the website anymore. I will never order from them again. I am not impressed at all.

Haven't received the t shirt I ordered on the 14th of December. Emailed four times since then and not had a single reply. Will be claiming money back from my bank - don't order from here.

Utter Scammers! Beware. Ordered an item on 9th January. Had email alert to say order and payment had been processed and payment received. 18 days later, after sending 3 emails and asking for shipping confirmation absolutely nothing. I am making a purchase protection claim through my credit card provider. Awful