Rock n Rose Avis 

58
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I recently bought the Stella scarf and I loved it!!! The delivery and ordering process was seamless and efficient, and I was so happy to wear it out I wore it for 2 weeks before someone unfortunately... Voir plus

Noté 1 sur 5 étoiles

Bought a ring from their antique/heirloom collection for over £1,000. Wasn’t happy with the quality, so I returned it within the 14-day window. That was almost a month ago - I have confirmation it w... Voir plus

Noté 5 sur 5 étoiles

I found my dream vintage rings through Rock N’ Rose! Couldn’t be happier with the quality of the vintage they obtain, the passion they show for vintage jewelry and the care they take into curating the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The reviews here are hard to ignore but it must be remembered that people are more likely to speak on a bad experience and not so much a good experience. My necklace arrived today and everything... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Shopping & mode

Écrit par l'entreprise

Vintage and antique heirloom rings plus seasonless gold vermeil and sterling silver styles, since 2007.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

58 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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4,0

Tous les avis

(58)

7 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

The ring took 4 months to break

I bought the silver version of Claudia's ring. The quality was really nice but in just four months the locket has broken! From its use, I can no longer close it. The ring was like 66€ and I ended up paying about 100€ with all the taxes. I would like to know what can I do to repair it or something.

22 décembre 2024
Avis spontané
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Réponse de Rock n Rose

Hi Claudia,

Thanks for your review! We offer a one year warranty across all styles and would be very happy to repair or replace this for you. Please drop our team an email at hello@rocknrose.co.uk with your order number and we can get this sorted for you.

Noté 5 sur 5 étoiles

Love!

The ring I purchased arrived just as pictured. It is so beautiful and is now my favorite piece of jewelry.

15 novembre 2024
Avis spontané
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Réponse de Rock n Rose

Hi! Thanks so much for your lovely review.

Noté 5 sur 5 étoiles

I love the brand

I love the brand, and the ring I ordered was exactly how I expected it and I'm very happy with it and the beautiful package was a plus!
The team is also very responsive and helpful. One advice if you don't know this already is to check your country's taxes on jewelry... I had the bad surprise to pay quite a high tax for my ring.

19 décembre 2024
Avis spontané
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Réponse de Rock n Rose

Hi Maryem,

Thanks for your lovely review! We're so happy you're happy with your purchase. I'm sorry to hear about the taxes. Its something that varies from country to country and is unfortunately out of our control, boo!

Noté 5 sur 5 étoiles

Highly recommend!

I received a turquoise ring as a Christmas gift. It was beautifully crafted, a lovely design, exactly what I wanted. Unfortunately it was too small. Even though it was purchased outside of the return period, Jess at Rock n Rose couldn’t have been more helpful. Her customer service was top class. The process of exchanging the ring for another size was easy, even though it was over the New Year period. Jess answered all my emails promptly and kept me well informed. I am now happy to have my new ring and would definitely recommend this company.

22 janvier 2025
Avis spontané
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Réponse de Rock n Rose

Hi Cathy,

Thanks for your lovely review! We're so happy you love your ring!

Noté 5 sur 5 étoiles

Triple Purchase

I’ve recently purchased three vintage rings from Rock n Rose. They’re an outstanding company! The rings were exactly as described; delivery very fast; and communications excellent. Will definitely buy from them again and highly recommend.

12 novembre 2024
Avis spontané
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Réponse de Rock n Rose

Hi Jane! Thanks so much for your lovely review. It truly means the world to our small brand.

Noté 1 sur 5 étoiles

Very Unhappy Customer.

Very Unhappy Customer.
I ordered a ring for my wife for her birthday that she had seen on the website. I paid express delivery of 1-2 days so was expecting it yesterday 16th Jan. I needed it for the 18th. They have now emailed to say delivery will be 20th Jan. I have tried for 3 days to phone them as I had no order confirmation and the line cuts off. I tried to log into my account and it says I have no orders. They took payment from Paypal on 14th Jan.

17 janvier 2025
Avis spontané
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Réponse de Rock n Rose

Hi! I’m really sorry to hear about this. As I don’t have your order number I’m unable to look into the situation. Our couriers do delivery on a Saturday so it’s likely your order will be with you tomorrow. We don’t have a phone line but we do reply to all customer care emails within 48 hours. Please feel free to email us at hello@rocknrose.co.uk and we can hopefully resolve. Thanks!

Noté 5 sur 5 étoiles

Stunning Amethyst Ring

Treated myself to Mabel 1973 Vintage 9ct Gold 3.5 ct Amethyst Single Stone ring. Looks amazing came package beautifully and the whole experience was a pleasure. Thank you.

23 décembre 2024
Avis spontané
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Réponse de Rock n Rose

Hi Sam! We're so happy you're happy. Thanks for taking the time to leave a review - it's so appreciated!

Noté 5 sur 5 étoiles

Hi Rock & Rose!

Hi Rock & Rose!

What can I say...except..

THANK YOU THANK YOU THANK YOU!!

You sent out the most gorgeously gift wrapped gift to my sister and she LOVES IT!! Both scarves ...just STUNNING!

Thank you for a fantastic product and service.

LISA 🥰

10 janvier 2025
Avis spontané
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Réponse de Rock n Rose

Hi Lisa! Amazing news, we're so happy your sister loved her pieces. Thanks for taking the time to leave a review - it's so appreciated!

Noté 5 sur 5 étoiles

Gorgeous Piece!

So happy with my purchase! My ring came super quickly, in lovely packaging and looks exactly how it did on the pictures :)

14 janvier 2025
Avis spontané
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Réponse de Rock n Rose

Hi Bethan! Thanks for your lovely review. It means the world!

Noté 5 sur 5 étoiles

Really lovely vintage rings

Really lovely vintage rings! So happy with my purchase.

10 décembre 2024
Avis spontané
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Réponse de Rock n Rose

Hi Kat! We're so happy you're happy. Thanks for your review!

Noté 5 sur 5 étoiles

The rings I bought from here are BEAUTIFUL!

The rings I bought from here are absolutely beautiful and fit to size perfectly. Delivery time was amazing, came on time as it stated.

2 janvier 2025
Avis spontané
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Réponse de Rock n Rose

Hi Ruksana! Such a lovely review. It's much appreciated!

Noté 5 sur 5 étoiles

Lovely Vintage Ring

I absolutely love my new, vintage, ring. It is beautiful and exactly as expected based on the photos and description.
It was also beautifully packaged and included an additional gift.
Delivery was quick and secure.
Would not hesitate to recommend this business.

23 novembre 2024
Avis spontané
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Réponse de Rock n Rose

Hi Jackie! So pleased you love your ring. Thanks for your glowing review!

Noté 5 sur 5 étoiles

A very happy customer!

I have been a follower of Rock n Rose for a few years now and I’ve always wanted to purchase a vintage ring from them. I finally saw the perfect one in the drop that so happened to be my birthday month - it was fate! I’ve so happy with my purchase. It arrived quickly and in really beautiful packaging.
I had recommended Rock n Rose to my best friend and she was also able to get a ring from the same drop as me!
I love supporting small businesses and I’ll be saving up for my next piece to add to my collection.

10 décembre 2024
Avis spontané
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Réponse de Rock n Rose

Hi Becca! We're so happy you finally found your perfect ring! Thanks for taking the time to leave such a glowing review - truly, it means the world to our small brand.

Noté 5 sur 5 étoiles

Rock n rose furfilled my dreams of the…

Rock n rose furfilled my dreams of the most unique and magical engagement ring - the Faye ring ✨

They even resized and repaired it for me. Thank you for the brilliant and communicative service.

28 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Best vintage rings out there!

I have got vintage rings from rock and rose on 3 different occasions - 2 I bought myself and 1 was a gift from my partner who knew I loved everything they put on their website! Every time I have been so so so please with their service, the quality of the rings, the quick delivery and gorgeous packaging as well as their lovely customer service!
The selection of rings is fantastic and there’s always something for everyone’s taste!

3 juillet 2024
Avis spontané
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Réponse de Rock n Rose

Thanks so much for your lovely feedback. We're thrilled you're so pleased with your rings!

Noté 5 sur 5 étoiles

Beautiful ring

I am so delighted with the ring I bought. It arrived beautifully packaged and very quickly.

3 mai 2024
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Réponse de Rock n Rose

Hi Lyndsey! So happy to hear this. Thanks for shopping with us and for your lovely review!

Noté 5 sur 5 étoiles

Beautiful pieces

Beautiful pieces, already have two - speedy delivery, great packaging and overall lovely experience.

6 août 2024
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Réponse de Rock n Rose

Hi Ana, we're so happy to hear this! Thanks so much for shopping with us and for your lovely review.

Noté 1 sur 5 étoiles

Horrific customer service

Horrific customer service, I’ve lost £60.

The rings are cheap plastic, worse than Primark. So overpriced. I ordered for an event and the ring was weeks late, emailed several times trying to cancel the order, then gave up waiting for it to arrive.
Returns are impossible, they don't respond, there's no return address or portal, so its just a money grab site.

29 juillet 2024
Avis spontané
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Réponse de Rock n Rose

Hi Georgia,

We're really sorry to read your review.

Our rings are made from sterling silver and solid gold. I can see you purchased our best-selling Claudia ring which has been one of our hero products for the past six years.

Your order was received on 3/7 and dispatched on 10/7. The ring had already been dispatched when you emailed to cancel the order, so we requested you return the ring. A refund was then issued on 9/8 once the return had been received.

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