Roger la Borde Avis 

256
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

A beautiful illustrated journal - great quality, and I'll likely buy more as gifts. Prompt dispatch and delivery. I would order from this company again.

Noté 5 sur 5 étoiles

This is the first time I'd ever seen your advent calendars (on sale at Towner gallery in Eastbourne). I bought a few. I tried to order more but not available there but I noted you are also online. I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing customer service! I found the perfect notebook just a few days before a long trip. I ordered, hopeful but slightly doubtful it would arrive in time (the estimated arrival dates were the day... Voir plus

Noté 4 sur 5 étoiles

I’ve been buying Roger la Borde cards for almost as long as the company started. Their cards (especially laser cuts) are in a class of their own in terms of design and ingenuity. Though I do miss som... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Papeterie
  2. Boutique de cadeaux
  3. Boutique de cartes de vœux

Écrit par l'entreprise

Roger la Borde are the creators and publishers of charming, eclectic and wonderful stuff: gorgeous greeting cards, fabulous journals and notebooks, luxe stationery and much more. Our signature products are our Illustrated Journals featuring full-colour artwork on every single page, as well as our intricate Lasercut Greeting Cards which are truly mini masterpieces. Our London born-and-bred company was founded in 1985 by sisters Alison and Jenni, and we have stayed true to the original vision of creating beautiful and original products on paper and beyond.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

256 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(256)

52 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Winter’s Tale construction problem

There was obviously a production problem in my Winter’s Tale. The slots on the base were too narrow to fit the pieces. It was a gift so I couldn’t send it back. It took a good hour to cut them wider with a craft knife and even then they are rather precariously balanced. The result is pretty but it shouldn’t have required all this effort.

22 décembre 2024
Avis spontané
Logo de Roger la Borde

Réponse de Roger la Borde

Hi I'm very sorry you have had a faulty product. We will try to contact you and see if there is anything we can do to resolve the issue.

Noté 3 sur 5 étoiles

Expensive for what it was

The item was far smaller than I'd realised so very expensive for what it was by the time I'd also paid for delivery.

26 novembre 2024
Logo de Roger la Borde

Réponse de Roger la Borde

Hi. I'm very sorry to hear that this item was smaller than expected. Some of our products are intended to be smaller and used as stocking fillers and the like but the sizes should be clear on our site so we will try to get in touch via email to find out how this happened.

Noté 4 sur 5 étoiles

We bought a Roger de bord advent…

We bought a Roger de bord advent calendar. Lovely but we noticed that there was no slot for no 11 character so it went in no 21 and there was no character for no 21 to pop out. It was the calendar with the polar bear.

19 décembre 2024
Avis spontané
Logo de Roger la Borde

Réponse de Roger la Borde

Hi. I'm very sorry to hear that you have had problem with your calendar. We will try to get in touch to help via email.

Noté 5 sur 5 étoiles

Having a nightmare with the Advent…

Having a nightmare with the Advent House, The night before Christmas. The numbers on the House do not match the numbers on the pieces. When we look at the picture to see where pieces should be the slots do not Nowmatch up. Most should be tabs not slots! Oh dear!

Now updated. Had a great conversation with a lovely young woman from customer services. Made a few suggestions that she is going to pass on. My husband has glued the whole thing together and it looks absolutely beautiful. It looks stunning. Thank you for getting back to us so quickly and being so helpful.

2 décembre 2024
Avis spontané
Logo de Roger la Borde

Réponse de Roger la Borde

Hello. I'm really sorry to hear you are having trouble constructing your Advent House. We will be in touch to resolve it ASAP.

Noté 1 sur 5 étoiles

An Huge Disappointment.

For many years now, I've treated myself to a Roger la Borde advent calendar. The past three, or four, I've bought the 3D ones. This year, I chose the Polar Bear Bower. As always the artwork is superb. The animals, the colours, I absolutely loved it.
Assembly, for the first time in my experience, is nightmarish, an exercise in frustration. The cardboard also seems thinner on this calendar, which adds to the frustration. The tabs are very shallow, so assembling the bower was impossible. I tried trimming with a craft scalpel but that didn't work. I tried several other things, and ended up running a teaspoon handle through the slots, from the bottom, to widen them. There is still a problem with the card being thin and soft, which causes the corners of the tabs to fox before they can be pushed into place. And that's just the bower - I've still got 24 daily pieces to add... and I've already injured my thumb, pulling the skin away under the nail.
In the past, I've bought these 3D calendars for my granddaughters, who are now 5 and 9. They've never had a problem and still re-use theirs every year. Had I bought them the Polar Bear Bower, I think it would be in the bin by now. This is most certainly not a little 'joy every day'....

2 décembre 2024
Avis spontané
Logo de Roger la Borde

Réponse de Roger la Borde

Hello. We're very sorry to hear you have had a faulty product. We would like to resolve for you and will get in touch with some options.

Noté 1 sur 5 étoiles

I bought a Roger la Bourde Winter's…

I bought a Roger la Bourde Winter's Tale Advent Calendar, seduced by the lovely wildlife artwork. Expecting more of the same, at least on an animal/wildlife theme, we excitedly opened the first door today.... A 'weird fairy' was revealed. Feeling quite disappointed and misled right now. Hoping things improve as we progress through Advent. I'll keep you updated.
Yep, day two...even more bizarre, a picture of a basket with some stars in??? Have had a 'reply' from Roger la Bourde, thank you for this, but no contact details, which was my original reason for leaving this review. Let me know how I can contact you and I would be pleased to do so.

1 décembre 2024
Avis spontané
Logo de Roger la Borde

Réponse de Roger la Borde

Hello. I'm very sorry to hear that you were disappointed with this Advent Calendar. We have a wide range of styles and themes in the range and would like to get in touch with some options to resolve this for you.
Hello again. We did request your contact details through Trust Pilot. If you haven't had the request, can you contact us at info@rogerlaborde.com and we'll get back to you ASAP. Thanks

Noté 5 sur 5 étoiles

Lovely products

Lovely products - use of colour and design is great. Particularly love the hardback notebooks - bought several. Also your advent calendars are beautiful

30 octobre 2024

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