Rogue & Bard Avis 

82
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The quality of products and service from Rogue & Bard never fails to impress! Their character journals are well laid out, with space enough for key information whilst not overwhelming. The paper used... Voir plus

Noté 5 sur 5 étoiles

Easy website to work for a Customer, and, for an added bonus, the product (starter pack) came way faster than I thought it would being international shipping; and it was during Christmas/New Year!!... Voir plus

Noté 5 sur 5 étoiles

There was a mistake with the shipping cost. They found it without prompting, and immediately refunded the difference. Delivery was prompt. The character sheets keep getting better. I find the "smal... Voir plus

Noté 5 sur 5 étoiles

I received my complete players kit the other day, perfectly packaged and a beautifully designed product. I'd originally enquired a month or two before placing an order as to whether I could get the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de jeux
  2. aussi dans
  3. Fabricant de jouets et de jeux

Écrit par l'entreprise

For Players. By Players. At Rogue & Bard, we have one main goal: To create beautiful and useful items that enhance the player experience. Of course, there are other things we want to keep in mind too; Like making sure our products are top quality, ethically created, and good for the environment. We want to make things that we’re proud to put our names to, and that are genuinely beneficial to the community. At the end of the day, we’re players too!


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

82 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,8

Tous les avis

(82)

0 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Ordered a book .....

Ordered a book and stickers early December for a Christmas present (hopeful I know). No show 4 weeks later. Sent email to enquire, no reply.
It's now April just wondering if I will get my order.

2 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Would definitely recommend

So up front, I'd like to say that the quality of the product is excellent and saves a lot of space on my desk. The 5-star rating, however, is not based solely on the product, but also the service received from Sam the Rogue. A slight blip when the order was placed meant I didn't receive a confirmation, and dispatch was delayed. When I contacted Sam, he explained the situation fully, apologised, and threw in some free stickers, a coupon, and an upgraded delivery. This was beyond what I expected and was very much appreciated. Would definitely recommend and use again, without hesitation.

1 mars 2021
Noté 2 sur 5 étoiles

Absolutely no updates

I ordered from Rogue and Bard almost a month and a half ago, and I understand covid may make shipped harder, but I have had no updates as to where my package is, whether or not it's been shipped, and if I'm even going to be getting it. I in no way want to see this shop fail, but I spent a decent amount of money on the things I orders, and I hope it hasn't gone to waste

23 février 2021
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Réponse de Rogue & Bard

Hi Taliesin,

I'm sorry to hear you've not received your order by now. Covid has definitely caused us some problems with delivery times, but you should have received something by now. We have also been experiencing some difficulty with our emails and notifications recently and haven't been receiving all of our mail, so sorry that we haven't gotten back to you.

We'll get a replacement sent out to you asap.

- Rogue

Noté 3 sur 5 étoiles

Would NOT recommend to anyone

I ordered "The ULTIMATE D&D starter kit" in december, and have yet to receive it. Normally I would chalk that up to it being lost in transit, especially since it was being shipped internationally.
But after I have attempted to reach out to company, (contacting them by email, through their social media, and the "feedback" option on their website) to confirm that my ordered had actually been shipped, I have been met by silence. Multiple messages and attempts later, and I can NOT recommend this company to anyone. The lack of response is proof of being unprofessional and I am deeply disappointed, considering their high rating on this site. Would not recommend to anyone

Edit: order 4002

Edit 2: Okay, so after about 5 months after placing my order, they finally delivered what I had paid for. Will give credit for the fact that they did deliver (eventually), but the lack of communication despite the numerous attempts from me through multiple still keeps my rating (relatively) low.

23 février 2021
Avis spontané
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Réponse de Rogue & Bard

Hi Kund,

I'm really sorry to hear this, it's certainly not the level of service we wish to give our customers. We have been experiencing some difficulty with emails and notifications recently. Could you please tell me your order number so I can look into it further and hopefully we can sort this out for you.

- Rogue

Noté 4 sur 5 étoiles

Purple Character Journal

The product is amazing, I love it! Can't wait to use it in my next game of DnD.
Only 4 stars as I never received an email to say it had been shipped so I couldn't have an expected date as to when it would arrive.
Otherwise it's great and just what I need to save table top space!

6 janvier 2021
Noté 5 sur 5 étoiles

Starter Pack

I bought the player starter pack for my partner for Christmas and it was a huge hit. The pack is amazing and comes with everything you could want. Some very minor damage to cardboard sleeve due to rough handling of package during delivery so could possibly use a bit of extra packaging to keep it safe but the pack itself is amazing. Will definitely be ordering one for myself too!

29 décembre 2020
Noté 5 sur 5 étoiles

Lovely

Really lovely DND character book with some nice little touches. Really fast delivery. Really pleased.

28 décembre 2020
Noté 5 sur 5 étoiles

My experience with R&B has been…

My experience with R&B has been fantastic, great communication throughout the transaction with fast delivery and a first class product, I would highly recommend R&B and would certainly use them again.

25 décembre 2020
Noté 5 sur 5 étoiles

Beautiful

I got my package just before Christmas and it was awesome. My 15yo loved the erasable character sheet. As a player and a DM he is going to enjoy these products. They are of great quality and the look amazing!

21 décembre 2020
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Réponse de Rogue & Bard

Hi Julia, we're sorry to hear your item has not arrived yet.

We have very little control over shipping due to the Christmas rush and COVID delaying shipments. The request to review automatically goes out around the time customers get their books but due to it being December, it's not as accurate currently.

We really do hope you get your books in time for Christmas. Hopefully when they do arrive, you might consider changing your review as our small team really do try our best to get our books into your hands ASAP and in the best quality possible.

Noté 5 sur 5 étoiles

Best thing I have bought for a long time

Brilliant product and turned up very quickly.
Have recommended it to people! Will definitely be using them again!

15 décembre 2020
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Réponse de Rogue & Bard

Looking forward to see you again! Keep Rolling

Noté 5 sur 5 étoiles

Fast arrival and top quality 🥰

Shipped so quickly, amazing quality book, I thought it would be a flimsy thing bc it was so cheap but no it was good quality and solid (for a booklet). Its a good cheap gift for any DnD lovers or for oneself, lowkey tempted to get myself one as they look so much easier to use than printing sheets and having a jumbled mess like my brother usually does.
Also they wrote the personal little message I asked for on the envelope for my brother so I'm well chuffed. (P.s I hate giving 5 star reviews because I dont believe in them usually but this company is another that truly deserves it. Great company, great product and I feel like they are probably top folks too)

14 décembre 2020
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Réponse de Rogue & Bard

Thank you soooo much. We really try our best to make everyone happy. It may not always happen but we smile from ear to ear when we get messages like these.

Noté 5 sur 5 étoiles

Everything is tidy and easy to find

Everything is tidy and easy to find, with enough space for the characters, will definitely be buying more of these for the future.

14 décembre 2020
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Réponse de Rogue & Bard

We spent a LONG time working on the insides of the book to fit everything perfectly so this means a lot for us! Keep Rolling!

Noté 5 sur 5 étoiles

A great Christmas gift

The product looks absolutely amazing and came quicker then expected. I bought the party package and gonna give every party member one booklet on Christmas and I hope they will enjoy it. The quality is also really good and they are made from really sturdy material. Overall an absolutely great product

14 décembre 2020
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Réponse de Rogue & Bard

Have a WONDERFUL Christmas, Steven! Thanks for the message <3

Noté 5 sur 5 étoiles

First Time USA customer

I live in the USA and I received my order within two weeks of ordering. I was concerned with the satus of my order after a week and a half, so I reached out to RogueandBard. They were very responsive and extremely helpful with informing me of the updated status of my order. They had fulfilled my order and shipped it, but the confirmation email was sent to my junk mail.

Overall: The Character Booklets are high quality and Rogue and Bard provided me with excellent customer service

8 décembre 2020

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