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4,1
14 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Adam was brilliant and really easy to deal with. I had a few questions about the work that was being carried out and Adam called me and explained it all through to me which was very helpful and reassuring. Start to finish was 10/10 cannot fault them at all.
I dealt with Adam who provided us with a quote for our new flat roof. We decided to go ahead after hearing good things locally about his company and certainly happy we do. Everything went seamlessly and the company has been fab! I would happily recommend Adam and his company to others.
Our balcony had been a problem since we bought our house from new. Various builders have attempted to fix to no avail.
Adam responded quickly and approached the problem from a different angle. The work carried out by Marios was first class. He worked very hard also studiously cleaning up after he’d finished.
A very good job from Adam and his team. The works to a very high standard I will by using Adam again at the start of next year to cary out some repairs on my main roof.
Fantastic and professional company. After have our roof replaced by this company, we have had first hand experience of their professionalism and also there eye to fine details. We have no reservations in recommending Adam and his team. Top bunch!
Currently 0 star review! Please can someone from Rooftola - Professional Roofing Help contact me urgently about the leak we’ve previously discussed . You haven’t responded to any of my numerous voicemails or emails over the last few weeks and so I have had to resort to a bad review. The work you did on our roof needs looking at and the leak fixing. I’d appreciate your assistance with this ASAP. Thank you
Réponse de Rooftola
Unfortunately, this is a fake review.
This is simply untrue and not how we do business. I believe a local competitor has put this review online as they have seen how well we have been working for a number of years in the area.
If this is a genuine review, then please upload any supporting evidence such as an invoice or emails from us. However, I am very very sure that this is a fake review.
I should also add that none of our customers would need to chase us with any after-care issues. In likely event there was any issues we would be the 1st to rectify them with no questions asked.
Needed a deteriorated chimney fixing , that was causing water to seep into the ceiling. Adam had good reviews, but the main thing, he was the only roofer who asked to see the problem inside the house. Job did take a long time but it looks fixed. Professional approach and work.
What a waste of my time and empty promises!
I made an appointment with Adam on 1st August, I received this confirmation:
Hello Sharon.
Great news - your free home visit with Rooftola is all set. I will be meeting you on Friday, August 1, 2025 11:00 AM.
If you have any questions or need to adjust your appointment, feel free to reach out. We're here to help.
Looking forward to seeing you then,
Adam _________________________________
I waited in all morning, told a friend I couldn’t meet her because I had an appointment. But no one turned up! No one answered my phone calls or messaged me. I was so annoyed I left negative feedback on here. Adam messaged me this:
Hi Sharon
I have just seen your negative review. However we have you booked in for next Friday.
After looking through the online booking for I have seen there has been an error.
This week would not be possible as I am in France.
Please let me know a convenient time that works for you and I will get your gutter repair carried out free of charge.
This is a small token of apology due to the mix up here.
The booking system is digital via the website.
I am back in the UK Wednesday and can give you a call then if that works for you.
Again my apologies. _________________
So I took my negative feedback off Trustpilot and put it down to a genuine mistake and thought I would take them up on their kind offer to repair my gutter. Since then I have had no replies to my messages asking for dates he can do. I’m not wasting any more time with this company!
Réponse de Rooftola
Hi Sharon,
Thank you for your review and sorry you feel this way. I believe it is important for everyone to share their transparent experiences, and as a company we have joined Trustpilot to encourage that.
Just to be clear - So far we have not met you nor carried out any works for you.
On our part, this review only shows parts of our interactions with you and not all.
I have replied to your emails and Louise has followed up on your messages with no reply to her last message, last weekend. I have also tried to call you myself. I must admit this review did come as a surprise as our intentions have been clear in trying to help you.
Initially you made an appointment through our website. This appointment was incorrectly confirmed by Louise. The date in question was during a period when I was away on a family holiday meaning I could not attend on that particular date. I explained this was an error and openly made you aware of this, with no excuses or false information.
I have been very much accepting and apologetic to your experience. I also understand how this scenario could have a knock on effect with your planning.
As a token of apology I offered to repair your gutters for free. There was no obligation on my part to do so, however it felt very appropriate for me to offer you this. I am customer service driven, and want all of my customers to have the best experience with us. When things are perhaps not so right, I need to actively help get things resolved in the best way possible, this being a good example of that. This offer still stands for the free gutter repair and we would be more than happy to help you.
Whilst it’s rare we receive negative feedback - we understand things don’t always go to plan. We will continue to use all experiences as learning curves, ensuring the same issue doesn’t happen again.
I have run my company for many years and will always ensure I do the right thing for my customers. For me, it’s not solely about financial gain, it’s about doing the right thing and treating people respectfully.
Just to reiterate our offer for the free gutter repair still stands and would welcome you to take us up on this.
As above, I have tried to call you. Please call us back on my mobile number anytime, including weekends, no problem at all.
Work completed to the highest standard. Communication excellent throughout. Highly recommend.
never had an issue with adam and his team. efficient work and great value for money. would recommend.
New roof. Adam and his team were great from start to finish great communication, friendly polite and always on time thank you again Adam.
Adam and the team were so helpful, they made everything so simple and easy. It really was a relief because I have no idea what I’m doing. The quote was very competitive, I got 3 and this was by far the cheapest. Very happy with the work no issues whatsoever.
Great experience form Adam. We had our pitched roof replaced in 2018 and we have been extremely happy with the results. We asked Adam to come back for a gutter clean this year and again fantastic service. Thank you all. Will certainly be using again.
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