Posted tracking info was incorrect but it got here eventually after several weeks. Unfortunately it is not as described. There appears to be a thin layer of printed material with the pattern on top of... Voir plus
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Lisez les avis des autres
Loved the fabric but the duvet cover had no straps or buttons to attach to an insert. Cheaply made. Would love to return
I bought 9 items and 4 of them were broken BUT I received good help and a lot of care when being shipped replacements. Great Customer Service.
L'entreprise a répondu
Unfortunately, the size and coloured I received was completely different to what I ordered. Apparently there were issues in the warehouse but already my order took a month to arrive and now I have to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
roomtery - is an online store featuring aesthetic room decor selected and divided across all the most popular aesthetics such as pastel aesthetic, indie, soft girl aesthetic, grunge, cottagecore aesthetic, dark academia and many more. We are happy to make shopping fun and convenient to help you make your dream room come true!
Coordonnées de contact
Etats-Unis
- roomtery.com
2,7
Bas
66 avis
A répondu à 38 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Takes longer than expected
They screwed up the delivery so it took like 3 weeks. But in general, the product quality and customer service is ok.
13 juillet 2022
Avis spontané
VERY BAD EXPERIENCE DON’T BUY
This is website is a scam. They scam people by putting pictures that are way different then the real product. Especially about the bedding set my experience is very bad it came with very thin material I washed it and it was very ripped and bad quality. And they said they will give me a gift and I did not receive the gift. We tried putting a review on the website and it did not appear probably because they don’t want to put any bad reviews on there website that’s why there scammers. Even the pillow cases are way to small. Please do not buy from this website. Also be aware that all the reviews are probably fake.
4 septembre 2022
Avis spontané
Réponse de roomtery
Hello, Jomana. I am very sorry that you got such a bad experience with us. I am sure our support team will find a solution to this situation. As for the reviews on our website, all of them are moderated and checked for profanity in compliance with the law before publication. This applies to both positive and negative reviews.
Roomtery customer service has exceeded…
Roomtery customer service has exceeded my expectations. I was accidentally sent the wrong color of a mirror I ordered. I contacted customer service via email and was assisted by Mark. He was able to quickly verify that I was indeed sent the wrong color and is sending me the corrected order and not requiring me to send back the inaccurate order (one less errand to run!) I was surprised and grateful for the promptness and understanding.
2 septembre 2022
Avis spontané
Réponse de roomtery
Thank you for your feedback. It means a lot to our team and the whole brand. We will continue to improve our support and other services in an effort to provide best shopping experience in room decor sector.
Best,
roomtery team
Cute items
They really have the cutest items in stock. I literally want all of them! Bought few posters and pastel lamp for my room and they are just exceptional. Thank you roomtery! Will definitely order more!!
2 juillet 2022
Avis spontané
Réponse de roomtery
Hello Jamie! A customer named Jamie Peters has never placed an order on our store. If you have placed an order under a different name and have not received your parcel, please contact our support: hello@roomtery.com. All our clients are insured against the loss of the parcel during transportation. You will receive a full refund or you can request the re-shipment of the goods.
Came across Roomtery on Pinterest
Came across Roomtery on Pinterest and thought wow what a cool company until I got on TikTok and found out that the products I bought from them weren't actually FROM them ! Everything they post is from other creators and all of their products can found on other websites for less. Would never buy from them again.
29 avril 2022
Avis spontané
Réponse de roomtery
Hello Roxy! Thank you for paying attention to our pinterest community. As you correctly noticed, some of the products that you can find on our store are on sale from other merchants. This is called an open market and competition. We are glad that you managed to find the products you are interested in at a lower price =)
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