Roov Avis 4 441

3 weeks still waiting for my product.. email and address not found… chat nobody is responding… is this company a scam??

Still haven't received my order, no answer from the email I have sent asking for an update.

Good servie, price and prompt delivery. Unfortunately cup handle too small for my need but I never thought about that on ordering. These mugs are brilliant otherwise.

Great service, loved the mugs, great price and delivery

Some lovely items at least excellent prices.

Placed an order mid December and Evri “lost” the parcel, I wanted the order placed for a third time, but told no as system would not allow a third time. From a customer point not great. Refund on the way.

Incredible prices for excellent quality products! Will be sure to buy again!

Ordered on 28th still not delivered . Evri advised delay on 30th but still not out for delivery Have they lost it? Damaged it? No way to communicate with them just waiting . Birthday it was for has come and gone

The product was poorly made. To be fair this may not be Roov's fault but they should ensure the products they sell are of good quality

Excellant service always on time and great products .I have introduced my family to Roov as well… they can’t believe how good the products are.
Thank you

UPDATE....FINALLY RECEIVED THE FULL REFUND. they gave me a nonsense excuse that the automatic refund procedure did not process my money...nope the guy who swore blind he had requested it, hadn't. Plain and simple. The only reason i got my money back at all is because i pursued it relentlessly otherwise i would not have seen a penny back. I'm glad to have my cash back but I stand by the rest of my review, their live chat agents are not interested whatsoever. This was my second order with them, and the first was flawless...they have let their standards slide somewhat and its extremely disappointing. No customer should have to fight and argue for their own money when the contract is broken. Fact

WHERE IS MY REFUND?!?! order 100087765. I'm furious, my order was "lost in the post" and I requested a full refund, they have only refunded the express delivery charge of £3.95, my order was £38.59, where is the rest???? Says UPTO 5 days I'm 5 days and counting. Yet they are blaming my bank. Spoke to an agent on live chat (whose name i have been asked to remove), asked him for a confirmation email that he had processed my refund, haven't received that either, spoke to another lady 3 times, asked again for confirmation still not received!!! Can't any of you do your job with a little bit of competence??? I want my money back pronto or I'll ask my bank to retrieve the funds. My bank processes payments within 24 hours so it's obvious your staff have blatantly lied and the refund has never been processed in the first place. I expect this resolved ASAP before I also report you to trading standards for withholding my money. Disgusting service. Your live chat agents aren't worth a penny, totally useless.

Amazing experience my order came really quick. Great product.

The delivery was really quick and the quality of the items are Excellent.....Also a great price too....Thanks so much Roov!! :0)

Awful experience recently with them.

I had had such a fantastic experience purchasing things through Roov in the past: the delivery was always quick and the products were always fantastic. I put an order through recently which didn't arrive. I couldn't get in touch with their customer support team as they seem to have fired them all and the calls don't put you through to anyone. I emailed them, only to find out that they hadn't shipped the package a week later and would do so in the coming days. They have their emails set up so that you can't reply to them and, so, you have to fill in their Contact form each and every time you want an answer, which takes 2-3 days at a time to happen. All in all, shocking customer service with 0 transparency for loyal customers.

Easy to place an order and delivery was very quick . Excellent service

Hello,

I placed an order on 7th Nov 2022: Order #100086025 ... I paid extra for fast delivery and chose Next Day Delivery. But my order still hasn't arrived. I see it's still in "AWAITING FULFILLMENT" status.

I filled out and sent a form from Contact Us, but you didn't answer it either. I would like to ask here once. Where is my order that has not yet arrived?

Best regards,

We had an issue with our delivery (the issue was with Evri, no fault of Roov) which lead to our order being broken on delivery, and Roov were fantastic. I called their customer service, and got through to a really nice lady in no time at all who was happy to assist, and organised a new product to be re sent out to us, which was greatly appreciated. I would 100% recommend and use them again

Wrong item delivered- coffee glasses instead of drawer liners. We don't drink coffee, I want the drawer liners!! Tried their online form twice with no response. You can't contact them by phone. They say there is an option for love chat but the link doesn't work. The only option I can see left is to hope they respond to this review?! Addendum: thank you for your response, I did manage to get through on the phone after writing the review and have now had the correct item delivered, many thanks

Placed an order on 25th October, paid for next day delivery 4 hours before there cut of point. Good was not dispatched until 27th October and still have not turned up. No replies to my emails, would not trust this company, think again before ordering from them. Order number - 100085251