If there was a zero star rating I would…
If there was a zero star rating I would have assigned it for this company. I believe it is borderline fraudulent to say the least.
I ordered brass cleaner/polish over Shop from Rosenoot. I received the two 3.3 oz bottles for the introductory price advertised. I used it immediately. The product is nothing but SOAPY WATER which did nothing to any of the brass items I used. I was disappointed but swallowed the expense and kept the items as it was such a hassle to return. Soon after I got notification from Shop that my second set of polish bottles are shipped !! To my amazement I found out the Rosenoot Co. put me on a WEEKLY delivery of two bottles of (3.3 oz) brass polish indefinitely !! I ask who in his/her right mind would purchase $44.69 worth of brass cleaner EVERY WEEK ? Obviously there was a fine print condition that if I buy the introductory offer I would be receiving two bottles EVERY WEEK and my card would be charged !!! This is fraudulent to say the least.
I immediately contacted them by email and asked to stop all shipments and refund the next two time $44.69 charges on my card. The company gave me three options all of which included continuing the weekly subscription which I did not authorize or was fraudulently set to do so after the introductory purchase !!! Needless to say I asked them to give me return authorization and return label so I can return what is shipped for refund. NO ANSWER so far !
They are set on giving me run about I suspect. DO NOT BUY ANY ITEM FROM ROSENOOT. ONCE THEY GET YOU IN THEIR SYSTEM YOU ARE ALMOST THEIR PRISONER. They told me to go into their web site and find my account to make changes, yet I do not even show up as having an account on their site. So go figure ???
I am escalating this with my bank as dispute. I am hoping for a resolution from them 🥺








