Rosetreeestates Avis 7

Very poor property management.

This has not been a one-off issue. The cleaning and general upkeep of the block is dreadful, problems have been ongoing for around two years. Cleaning only happens after residents chase repeatedly by phone or email, and even then it is intermittent rather than consistent.

The block is regularly left dirty, with litter, rubbish and unclean communal areas becoming a recurring issue. I have personally had to make repeated phone calls and send multiple emails just to push for basic cleaning to be carried out. That should not be necessary.

Meetings with the block manager (Megan) are a waste of time, and all promises are just talk. She is also uncontactable and avoids calls when issues arise.

1 star is far too generous.

Avoid this organisation

Millers Quarter is a development with two separate blocks one with 111 flats Harland Court the other with 24 flats, Tamlyn House, we all agreed to pay £475 for electric gates to both blocks under a section 20 agreement.
After 3 years gates have been fitted to Harland Court but they decided not to proceed with gates for Tamlyn House.
Now you would assume the 24 owners of the flats in Tamlyn House with no gates would get their money back, Common sense tells you Harland Court got their gates at the agreed price and Tamlyn House owners don’t get gates but they get their money back.
You can probably see where this is going, their decision is that as we all paid together the money left which was for the gates for Tamlyn House should be split up and given back to all 135 owners.
This means the owners in Harland Court get gates and a £127 refund, the owners in Tamlyn House have no gates and are £350 out of pocket, just to rub it in the owners of Tamlyn House have to pay towards the maintenance of Harland Courts gates.
You couldn’t make it up. Obviously we are going to the Ombudsman over this, but shows the type of people we are dealing with.

We were actually looking forward for this change from previous service provider but they are not trustworthy.

This company demands service charge in an instant but lacks swift response to emails. Promises reimbursements for months but to no avail, excuses that the supposedly reimbursement money went to other services. Unfortunately, they are no better than the previous one. The only good thing they would do is maintenance of plants surrounding the development which is quite laughable. The rest of the services are shocking. I've never seen such service charge increase by £200 EVERY 6 MONTHS. BEWARE. It's a constant headache. We will be selling our flat to move away from these people.

Awful experience with this company. They rarely respond to emails, and it’s almost impossible to speak directly with the property manager (Megan). Megan is often on site visits but this has little impact on the quality of their service, I speak from experience. Even when she’s in the office, her colleague Molly often says she’s unavailable. I doubt this is the case. It appears to me based on several instances Megan doesn't want to speak to people.

Despite each resident paying £1,300 a year in service charges, our block hasn’t been cleaned for over two and a half months. Rubbish has built up in the gardens and car park, and getting clear updates or accountability has been challenging. I've asked several times to be given the contact details of 'Rosie' who allegedly is Megan's manager, however, this has been refused.

Please take note of the other reviews here and on google as they reflect the same issues I’ve experienced. I strongly recommend avoiding this management company.

I’m extremely disappointed with the level of service provided by Rostree Estates. There’s a complete lack of transparency around the charges — we’re given no clear breakdown or explanation of what we’re actually paying for. It feels like we’re being billed blindly, with zero accountability or justification.

Maintenance is another ongoing issue. Only the main site ever seems to receive attention, while the surrounding areas — where many residents actually live — are completely neglected. It’s frustrating to see the basics of upkeep ignored when we’re paying for services that clearly aren’t being delivered.

Customer service is equally poor. It’s difficult to get a straightforward answer from anyone, and instead of showing any flexibility or understanding, they’re quick to add fees the moment a payment is slightly delayed. It gives the impression that profit matters far more to them than providing a fair or supportive service to the community.

Overall, my experience with Rostree Estates has been extremely disappointing. I would not recommend them to anyone looking for a transparent, responsive, or reliable property management company.

Management is appaling, communications lacking, I am trying to sell my property and all the information I get from them is not satisfactory by solicitors standards, I had 2 buyer's retreat from the process because management is taking too long to respond to simple, standard questions. Really let me down, I am trying to get a satisfactory response regarding 1 question for 3 months now. This is incredible, haven't seen anything like this in my life, solicitors, real estate agency, everyone involved is saying how inapt they are, impossible to work with!
Really do not recommend, this has put me off from ever owning a flat in the future. Calling them on a daily basis and still sending responses over the 10 working day timeframe. But they expect everyone to pay their fees on time when they don't even answer the phone.
Don't have words for how bad they are