rosewaylabs.com Avis 6

One of the most disappointing customer experiences I’ve ever had with a pharmacy.
I ordered prescribed skincare from Roseway Labs in mid-October. Despite paying immediately, the order took 11 days just to dispatch, which is not unusual for them — long delays appear to be the norm.

When I finally opened the products, both bottles had visible crystallisation and the pumps didn’t work. I stored everything exactly as instructed, in a dark cupboard at stable temperature. This was clearly a production or quality-control issue.

I contacted customer service immediately, provided photos and a video, and explained everything. Instead of taking responsibility, Roseway Labs refused to replace the faulty medication, claiming they were “unable to investigate” because too much time had passed — even though the order had only recently been opened and their own delays were the reason customers must order well in advance. I have the same product from July from their labs, and it shows no signs of crystalization, this was just a bad batch.

The message I received implied that the problem was essentially my fault for not discovering a manufacturing issue sooner. No accountability, no refund, no replacement, and no practical support — just a polite but firm refusal to help. These products are £60/piece and require prescription.

For a company handling prescription products, this level of service and quality control is unacceptable. I will not be ordering from Roseway Labs again and cannot recommend them to anyone who values reliability, responsiveness, or basic customer care.

I had an order for 6 boxes of a drug I was prescribed and I paid for in full and I’ve only received 1 box. Like most companies today Roseway labs refuse to answer their phones, have not responded to the messages I’ve left on their answering machine and have not responded to my emails! Why can’t companies give you the service you are paying for. If I don’t hear from them before the end of the day I will take further action either with the bank or legally. I’m fed up with crappy service

To follow up from my last review, it has taken 2 weeks for Roseway Labs to respond to my partner's question. Inconsiderate and irresponsible towards patients.
They obviously don't monitor their website as I have had no reply

Serial issues with this lab across a three year spandespite the very good quality of their products. leaving me with the impression they don't care about their customers' health at all. It's incredibly difficult to get an order fulfilled by them or sent out to the correct address.

Fast efficient fully tracked service. Thanks!