Rotary Watches Avis 

I expected that the watches will be more heavy and bigger.

Amazing customer support by Claire via email!! She helped me order a watch online with a different strap color (which was not online), following the matter with the technical department and sending it to me in Austria within 24hrs!! I was short on time before my trip, she was very kind and helpful to make this happen. Proud that me and my family have been lifelong customers of such an authentic brand, still valuable after 30 years for us.

Fantastic service as always 👏
This is the 3rd Rotary watch ⌚️ I've brought and they've all been great quality watches at an affordable price and also looks fantastic 🤩😍😊😉

Great looking watches at reasonable prices.

My review is about poor customer service, for what is an expensive purchase.
I received my rotary watch as a gift from my husband, and unfortunately, when it arrived it was not working, despite a visit to Timpsons to change the battery.

When I emailed customer service, I received an email back simply informing me to send it back and to enclose a letter requesting a replacement. NO APOLOGY, or offer of a pre-paid label or collection. So I now have to pay to send an item back which I received as a gift, which is clearly faulty. Not what I would expect from a brand such as Rotary.

All is now resolved, apologies and refund of postage given. The new watch received and working. Thanks

A quality brand with real heritage continue to produce competitive timepieces im a big fan. Received my watch swiftly after purchasing it was well packaged and very nice as expected

Very good service. I got the Bianco 1977 F1 Limited edition. It looks and feels amazing. Very happy

I received early notice on a new product, as I'd pre-registered, which is a limited edition.
Ordering was simple and product delivery was spot on.

A great watch which was delivered very quickly.
Good communication from Rotary and also DPD who are their courier of choice.
The watch looks and feels good on the wrist.
I was only just on time though as it's #99 of 100

Absolutely awesome service from Rotary. The watch I ordered is fantastic and the customer service team was amazing when I had some questions around delivery. Rapid dispatch too. Couldn't rate more highly. Thank you.

Quick to buy. Website was easy to use and the delivery was spot on!!!

Great watch great retro look and lightweight. A real winner

ordered watch, it arrived faulty and poorly made, clearly. emailed them to get a replacement, they said they'd arrange for it to be collected. Collection was arranged, driver never turned up, but updated his tracking (it's DPD). So I've waited in for no reason, there's no indication he's coming back or when?? Why not send over a returns label WITH THE ORIGINAL PACKAGE so people can you know, DO THAT. And not have to wait in for a useless lazy driver.
Now I will have to wait for a reply to that email! Will order nothing from them again.

Just excellent response to my email. I am in Australia and time difference was the only hold up but this can't be changed. Nice an secure way to make the payment by phone. Person answering the phone was very knowledgeable and efficient with locating the email and processing the payment.

Clear and precise communication

Prompt delivery and good product. Will buy more from them in the future.

Superb aftersales service, excellent value and highly professional.

Customer service is a disgrace, send out damaged watches have been trying to sort a watch replacement out for more than 2 weeks still waiting on my replacement watch go with another manufacturer such as citizen or any other manufacturer if you don’t want the hassle

Having worn my "Originales" chronograph from the minute it arrived, a new strap became necessary and coincided with the sweep second hand dropping off. This was annoying, and my reason for contacting Rotary as my watch was only a few months old and an expensive present!
Rotary were happy to honour their guarantee without quibble and I was happy to purchase a new strap.
In the event Rotary went above and beyond by giving the watch a full service, repair and fit the strap (at reasonable cost). They kept me advised at every stage of the work and did the turn round in very quick time. Their courier (DPD) was also excellent. No hesitation in recommending Rotary Service.