Rowan Rose Solicitors Avis 

I had an excellent experience using Rowan Rose Solicitors, They got everything sorted for me, all house repairs where done really quickly & to a high standard, Awais who delt with my case always kept in contact & let me know what was happening, The mould & damp now gone, so excellent company, highly recommended.

Awais has been absolutely amazing. He always explained to me what was going on and made sure I was okay. And he was extremely thorough with what needs to be done and always updated me with everything. Very grateful for having him as my solicitor. Thankyou ever so much.

Thank you to awais for helping me and taking on my claim he was really polite and helpful he kept me up to date on my claim I could not thank him enough

Requested nearly £300 from my settlement figure from a loan company, loan company however still outstanding balance which was included and protected by my current IVA. I then emailed to address this and wasn’t responded to however multiple mobile numbers bombarded me with phone calls - I don’t answer unknown mobile numbers. I rang the customer service number who was rude and insufferable and when asked to speak to someone else he refused to put me through. Disgrace of a company. Anything for a bit of commission! As now I’m being demanded £300 which I obviously cannot pay!

Part 2 - received further correspondence via another mobile number, answered and the woman is screaming down the phone “helllo hello hello”. That is categorically NOT how you address someone. Surely the correct way is “hello my names so and so and I’m phoning from…”. Absolutely absurd behaviour.

Service was great and also had regular phone calls and updates from Awais (file handler) about my housing disrepair claim. Thanks for all the support and help throughout this.

Such a good company to deal with , Joe was first class , kept me informed through the process and Payment , without this company I wouldn’t have had any clue that I had the option to claim , top class

Well I can officially say they love people being harassed had to report to the police as 6 upto 10 a day is ridiculous I haven't signed papers for simple fact the job that was done wasn't done properly at all so my belongings are ruined now I have to sort a skip is more money and now replace what I have lost these people are to be trusted just very good at harassing people for months.

I had a claim for mould in my house, was told i would receive £1,500, it went down to £1000 and after they won the case was told i would have £500 but today received £260 so i was shocked. They said i had rent arrears but ive never been behind on my rent in my life. They said they took other costs. I feel done over. Absolutely shocking. All about greed on all fronts.

30 sep 26

This was your email to me after telling me i would receive £500

From rowan solicitors

There were deductions made by your Landlord in respect to the rent arrears and the recharge from their expert report.



They have clarified this in the email as per below.



"£104.70 was credited against the rechargeable works in the Work Spec.



Living Room

Reseal rear window.

318203 - Window Frame:Rake out, prepare and repoint with silicone mastic sealant complete around any window frame (per face).

£20.73

Living Room

Apply anti-fungicidal treatment to window reveal.

114001 - Wall or Ceiling:Brush down and apply fungicide solution to walls and or ceilings and wash off traces of fungus and remove waste and debris.

£1.66

Living Room

Apply anti-condensation paint to rear window wall.

442201 - Walls:Wash down, prepare and apply one mist coat and two full coats of anti-condensation insulating emulsion paint to previously painted walls in Void Property.

£61.58

Bedroom 2

Reseal window.

318203 - Window Frame:Rake out, prepare and repoint with silicone mastic sealant complete around any window frame (per face).

£20.73





The remaining £134.40 was credited to your client’s rent account to clear the arrears."

Kind regards,
Bilal Mahmood| Litigation Executive

Rowan Rose Solicitors

I shouldn't have to pay for the council repairs as its there property and the mould is due to poor maintenance on there part.

None of these repairs were made and I have never been in arrears in my life. I know now I will never get the full amount of £500 but I want everyone to know how the no win no fee work. Everyone else gets paid after a year of back and forth with people coming to the house and surveying it, filling in forms and sending them back and forth to only end up with a few hundred is shocking after being told multiple different amounts.

Regular contact and updates when necessary. Clear information. No issues at all. Kind, friendly and helpful firm and I can't fault them. Very professional and I am most grateful that Saqib handled my case, and successfully! Saqib, my file handler has been Excellent 👌🏼 very professional, friendly, supportive, and has handled my case exceptionally! Thank you!

Great solicitors, kept me updated throughout and got me some compensation from the council. I didn't have to do anything, I would definitely recommend Saqib and the others at rowan rose

I used Rowan solicitors when I had exhausted all avenues with the council due to disrepair. They were very professional and kind. They took my case on and took all my evidence. They spent their time gathering more evidence, they were very thorough they called me with updates and guidance. They helped when the council were being awkward they kept by my side every step of the way for the last 2 years and we finally got a settlement. They are the best solicitors I have come to. They listen, they help and the donut all keeping the pressure of you and your family. I highly recommend this company for your peace of mind. Thank you so much for helping us.

Shannon 😁

Very helpful sorted everything out for me with the council with awais khan the person who sorted it out for thank you

Had a great experiance with rowan rose solicitors helped me every step of the way Awais my file handler was also great couldnt recomend them enough stress free also very kind and understanding

Very disappointing experience with this mob.

I’ve received multiple invoices where the figures appear not to add up, and I have repeatedly asked for clarification and supporting documentation.

Communication has also been extremely poor. I have emailed them several times about my concerns, yet I’m still being chased for payment without receiving any answers.

My experience so far has been awful and far from what I expected from a professional claims service.

Avoid this mob like the plague.

Mr Muhammed was handerling my case file,he was very helpful very understanding explained everything to me he got all my repairs done with the council.some of my repairs I was waiting for a few years there comming some time this month finally.before this company another company came round my street they never help me at all,never heard from them again.then this company came along and got the job done.they even got my compansion which I was greatfull for.thanks guys.

I would say that this company are excellent, especially the person I dealt with Saqid (file handler) was brilliant and kept me updated every step of the way.

My case was dealt with the upmost care and was handled in a professional manner and I was kept informed of what was happening and I was informed of any update and I felt that all my conserns and queries were always answered, I was treated like my feelings mattered. I would definitely recommend.

I aslo got the result that I was told to and with the help of Aswais and his team I got a very good result and I am very happy with the work that has been done

I submitted a claim for unfair lending a month or so ago. Since then the only communication I’ve received is emails from what is clearly an AI chat bot. Despite having sent them 8 years worth of bank statements, I keep receiving emails from the chatbot asking me for the same bank statements multiple times. It’s clear that this claim is going nowhere, I doubt whether an actual human has looked at it.

Didnt get off to the greatest of starts, but after having a lengthy chat with Joe the bloke is sound, was actually quite refreshing to speak to someone who actually shows empathy and actually wants to do the right thing

Had a very good experience with Joseph froggatt . Explained everything clearly . Helpednme with a claim I had with Vanquis and was happy with the results . Would
Definitely recommend again they were very helpful . My name is VICTORIA BELL