Rowberrys Avis 61

I contacted Rowberrys to write a new Will. Chelsea and Lizzie were excellent and highlighted a few issues that
required my attention now rather than leaving - I really appreciated this advice.

I cannot comment on the entire team at Rowberrys, only the individuals handling my Probate matter. I was subjected to a total lack of professionalism, appalling attention to detail, lethargy and an absence of empathy.
If you provide any form of constructive feedback, the response is petulant. They failed at a crucial point in the proceedings, leaving me to handle all the work, which they subsequently claimed credit for!
Whilst I would like to think this was restricted to one senior solicitor, I was very much mistaken. The poor attitude comes from the Director too. Unbelievable denial of poor service despite the evidence, poor communication, arrogance and lack of accountability.
Their response below is indicative of the nonsense experienced.

Having been made redundant and informed that I have to have legal representation review my settlement in order to qualify for a redundancy payment, I had to seek the services of a solicitor. A simple case, the simplest even, as I had no intention of challenging anything and simply needed a counter signature. I made the error of divulging the employer contribution fee, as seemingly, the service you receive from Rowberrys is not actually what you want or need, it’s based on what they think they can squeeze out of you. For a straight forward, simple settlement agreement, Rowberrys wanted to initially charge me £1008. Far more than my employers legal fee contribution. I have never felt more taken advantage of and ripped off in my entire life, all at a time when I am having to deal with a load of stress as it is. I should have used a solicitor that my colleagues used, as they all were charged a much lower fee and their experience was a good one. In short, I hope I never get made redundant again and if I do, I will never use this bunch of robbers again.

I want to thank all the people, especially Deborah, Susan and Chelsea, that work at Rowberrys for making my mums visit to write her will stress free.
She said Chelsea explained it all to her, so she wasn’t confused and mum obviously understood as she was able to explain it all to me.
Mum has come home very happy and impressed how efficient Chelsea was.
I would definitely recommend Rowberrys.
Thanks again

Detail explanation to or request in a manner that was efficient and understanding.
Fast response to our questions
Good friendly manner

They acted as our Solicitors for a house purchase and then as Will writers for both of us. Very professional, very knowledgeable and proactive. The support staff were equally as proactive and if you are concerned about visiting a Solicitor then have no fears about making an appointment at Rowberry's, Crowthorne.

We visited Rowberrys to update our wills. The options were explained to us and the whole process was smooth and straightforward.
Communication was good, we were kept well informed of how our wills were progressing. Staff were very friendly and accommodating. Would recommend Rowberrys.

The service provided was very well organised, friendly and was delivered quickly and efficiently. I highly recommend their services.

Anne was very prompt with any queries I had. Excellent service provided to complete the purchase of our new house right from start to finish. Anne went out of her way to chase to move things quickly and provided an update at each stage keeping us well informed about the progress. Will recommend Rowberrys to anyone who wants an efficient and reliable solicitor.

My partner and I recently completed the purchase of our first home, and we couldn’t be more grateful to Anne at Rowberry’s for guiding us through what turned out to be a long and very stressful process.

From the very beginning, Anne was professional, responsive, and incredibly supportive. Buying our first home was unfamiliar territory, and there were plenty of unexpected delays and complications along the way- but Anne was consistently calm, reassuring, and on the ball. She kept us fully informed at every step, explained everything clearly, and was always quick to respond when we needed guidance or reassurance.

What really stood out was Anne’s unwavering dedication. No matter how frustrating things got, she remained thorough, patient, and genuinely committed to helping us reach the finish line. Her attention to detail and proactive approach made all the difference.

Now that we’re finally in our new home, we’re so thankful to have had Anne by our side throughout the entire journey. We honestly couldn’t have done it without her.

If you’re looking for a solicitor who truly goes the extra mile, especially when things get tough, we couldn’t recommend Anne at Rowberry’s more highly.

Thank you, Anne- your support meant the world to us.

Anne Smith managed the sale of a joint property and then the purchase of a new home just for me. She was amazing - responsive all the time, understanding and always up to speed and fully informed. For the first time in a long time I felt that someone was both professional and empathetic - a welcome change to most solicitors. I would recommend and would definitely use Rowberry’s again.

I’m so grateful to Rebecca and Lucy for guiding me through a really difficult time with my previous employer. They were not only knowledgeable and thorough, but also incredibly kind and compassionate throughout the process. Rebecca explained everything clearly and made sure I felt supported every step of the way, and Lucy was always so responsive and reassuring. I felt like I had a real team behind me, genuinely rooting for the best outcome. I can’t thank them enough.

I had the pleasure of being supported with my employment grievance by Rebecca Ellerbeck and Lucy Marshall. Throughout the 4 months they were understanding, professional and advised me to a satisfactory outcome. I am very grateful for their support and service they provided throughout and would recommend to anyone needing an employment issue resolved.

An efficient and friendly service from Karen when needing help with an inheritance tax return.

Good local firm with expertise which was much needed.

Straight forward honest approach with good advice.

Overall, a positive experience selling our property with Rowberry's. Ours was quite a complex transaction, with an extended chain, and different timeline expectations from the parties in the run-up to Christmas and shortly beyond. We had a technical issue in the process, which Stirling was able to resolve for us.

We always use Rowberrys. They provide a really efficient and trustworthy service. Would highly recommend.

The team I saw made the process of preparing a new will very easy for me and answered all my questions very clearly and simply.

PROFESSIONAL SERVICE AND A SUCCESSFUL OUTCOME FOR ALL CONCERNED

My neighbours and I found ourselves in a real predicament when a boundary issue arose suddenly. Without any legal connections, we just had to contact local solicitors blindly, but became discouraged when one after another ‘didn’t like the sound of it’ and quoted sky-high fees or made it clear that they were just not interested in taking our case: thank God we discovered Rowberry’s and Stirling Halliday. He listened with great patience and pursued a course of action that led to a satisfactory outcome for all concerned. He conducted tricky negotiations and gave clear, no-nonsense advice that kept us calmly on a path to resolution. We really appreciated his calm, good-humoured approach and felt reassured every step of the way. He was meticulous in ensuring that our interests were protected, and we were treated with respect throughout. We were all very impressed by his professionalism and grateful for his help: I would definitely recommend Rowberry’s to anyone.