The Royal Kennel Club Avis 

Ella was extremely polite , helpful and efficient .

Abysmal service
Millions spent on new computer system
Not fit for purpose
Happy to take you money
Not happy to provide the simple service of registering pups

Absolute horrible club, supporting puppy farmers!!
Breeder’s get as many pups as they can from a female , then move the female on.. if that isn’t puppy farming then I don’t know what is!! And the royal kennel club supports this!!
Stay well clear of this club if you care about dogs.
Someone that truly loves their dogs would never get rid of them or use it as a money making machine!!
Royal kennel club support this!!!

Good customer service, the wait to get to the right person was long but she walked me through each step of the process.

Ella was so helpful and informative this afternoon upon changing ownership and requesting certificates. Excellent experience.

I spoken to Liv who was patient and very helpful.My registration was handled smoothly however I had hoped to enable the 5 week puppy insurance. Once again Liv was extremely helpful , the department line was busy so she left a message for them to contact me. I'm still waiting for that call three days later

The great bit was the Import registrations customer service ladies, who couldn't have been more helpful in getting my pup's Italian FCI registration information put on the RKC Breed Register.
The downside was the online application form, which kept crashing as I suspect the system could not cope with all the uploads? I tried everything several times but resorted to the telephone, print and email system. Technology sometimes tries to run before it can walk!

Absolutely atrocious site to navigate when you are attempting to register a litter - they take the money and run.

Ella was incredibly helpful and thorough in resolving problems that had made it impossible to complete paperwork online, caused by website tech issues
An absolute pleasure to talk to her.
Thank you

The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. It feels like absolute greed and it is the result of having no competition and monopolising the industry. They need to hire more staff. Took 15 minutes to get through to someone over the phone. Fortunately when I did, they (Olivia "Liv") were ace. Hence the second star.

Very helpful and sorted everything out for me.

Gary was really helpful! Managed to sort my issue swiftly.

Marie was kind supportive and helpful.. very happy with my experience not only this time but whenever I’ve contacted previously too

Liv was helpful and informed, and helped me navigate a complicated website. Thank you Liv

Fantastic thank you

Today we had the pleasure of being connected with Ella due to a problem that the KC site froze half way through -surprise surprise. . We have had over the years some very bad experiences with the KC and the website/staff and expect will continue to have these . BUT exception to the rule this morning and so credit is due to the help we received from Ella as a person for her patience and understanding she is a credit to where she works and needs to be recognised for it .

Very helpful; and emailed over important export registration immediately

Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from me as I was stress at first and totally relax and enjoyed having someone to help me
I will be recommending people to go through the kennel club

Amazing support, really easy and quick to get help with setting up and account and completing the transfer for our puppy. Marie was amazing and quickly sorted my issues.