Scammers. Ordered a garbi suit jacket and unfortunately it did not arrive and they said it was lost by the DPD courier.They “apologised” and said the refund is being processed but it has been over two... Voir plus
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Bought quite a few products from Royal Eleven, products and packaging are also delivered immaculately. The trainers I’ve bought from them in 2 colours, and I’ve also got various other things such as a... Voir plus
L'entreprise a répondu
Quick delivery on orders, top quality materials and craftsmanship in their items. I’m a cap man and most caps just don’t hit right when it comes to shape but these guys have got it down. Definitely re... Voir plus
L'entreprise a répondu
I first purchased the all black cap from Royle Eleven which fits and looks great. I decided to order the tan cap which came and I wasn’t happy with the fitment. Customer service via Instagram DM made... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are reclaiming the concept of luxury clothing and delivering it to the street
Coordonnées de contact
UNIT 50 MILLMEAD BUSINESS CENTRE, MILLMEAD ROAD, LONDON, Royaume-Uni
- 07957525303
- sales@royleeleven.com
- royleeleven.com
3,9
Bien
122 avis
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Still not even had a shipping…
Still not even had a shipping notification after saying it would arrive next day
29 janvier 2024
Good quality fast delivery
5 janvier 2024
I placed an order for a navy hoodie and…
I placed an order for a navy hoodie and recieved a black one…. I have purchased a few items in the past and all has been good.
The product is still brilliant but disappointed the order was wrong
8 décembre 2023
Pain
Worn these shoes for one day and the sole on by left shoe is digging into my foot and hurting a lot
26 novembre 2023
Great quality of product coupled with…
Great quality of product coupled with great customer service.
31 octobre 2023
Product was faulty when I received it
5 novembre 2023
Don't waste your money
Don't waste your money. Items come up small, sent back a month ago after chasing for weeks for them to accept a return and still no refund. Better sites and clothing out there
4 octobre 2023
Avis spontané
Réponse de Royle Eleven
Hi Keyan,
Our customer service team sent multiple communications to you.
We responded to your email 8 mins after it was received by us at 11.04 am on Tuesday 26 September and we followed up with a text message and also communication on Facebook so our attention to your refund was fully actioned.
You have also been refunded weeks ago.
If you have any further issues please feel free to contact us further.
One of the best companies around
One of the best companies around, from customer service to the clothing and shoes, comfort and quality top notch
10 octobre 2023
Great product and service!!!
Not only do you receive high quality looking and made clothing from Royal Eleven, but the communication and service is also always of the highest order!!!
6 octobre 2023
Top service - top trainers
Missed the post a couple of times due to being away with work. Royle Eleven couldn’t do enough to ensure they re sent to a time that suited me.
High quality service with high quality goods.
Trainers very comfy - looks good - and high quality
29 septembre 2023
Trainers all ripped
Trainers all ripped. Still waiting 5 days in for a reply from customer service
2 octobre 2023
Réponse de Royle Eleven
Hi Richie, we appreciate your feedback. We responded within 15 minutes of your initial email with how to return and our next steps in dealing with the defect. We have since replied with a follow up email and have provided these by email and text.
Poor product quality and even worse…
Poor product quality and even worse customer service when I tried to return the product
30 août 2023
Amazing service
Amazing service. Delivery was faster than I expected! Product quality is amazing. Bought a couple of hoodies and the fit is as described (tailored fitting). Sized up for perfect fit.
31 août 2023
Avis spontané
Delay with delivery
6 août 2023
The service is great.
The service is great, the price is spot on and package and quality is amazing.
1 juillet 2023
The service is always top draw and the…
The service is always top draw and the products match the service. Delivery time is always spot on and presentation of products are always top quality. I will be a royleeleven customer forever and look forward to more new lines coming.
1 juillet 2023
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