RuffleButts / RuggedButts Avis 513

Allyssa was awesome!! She listened to my situation and was very positive and helpful when solving the problem.
Love the great customer service!!
Thank you so much Ruffle and Rugged Butts! We love yall!

My daughter’s swim suit faded from a bright colorful purple, to a pale baby pink. Samantha was very pleasant to work with, responded within MINUTES, and issued a refund because they were out of my daughter’s size for a new suit! I will definitely try another one because of their friendliness and customer support! Thank You

Marcus was kind and empathetic with the issue (which was no fault of RB’s) we had. He went above and beyond and offered us a replacement item. My daughter will be so happy!

After placing an order online on 7/27, I had to call & e-mail on 7/28 to make a change in my order. My request was handled by Marcus, who was so helpful & courteous. Marcus has excellent customer service skills & he is another reason I will continue to order from RuffleButts. Sincere thanks, Donna Williams

They helped me after I mistyped my address by replacing my order! Love their clothes too!

I love the team at RuggedButts! It is always so easy to get customer service on the phone and they are always extremely helpful. I had a package that was stolen and the team was so helpful in getting my replacement order out to me! I am a customer for life!

Everything I buy from Ruffle Butts looks adorable on my kids and is great quality! Anytime I’ve come across an issue customer service goes out of their way to help me. I can’t speak highly enough of this company.

The bathing suit I ordered fit amazing. As a mom of four, being in a bathing suit is not my favorite thing but I feel like it’s actually very flattering and it doesn’t move everywhere when I pick up my kid, nurse the baby, or swim laps.
Customer service is great as well. I will definitely be telling my fiends all about RuffleButts!

I was gifted a buttery soft onesie for my baby girl. It was 3-6 month size so we waited patiently to wear it. After washing and throwing on after a bath, I noticed a red spot of my daughter’s chest. There was a small hard section of material where it looked like something was properly cut or sewn in correctly. It happens, no big deal! I emailed customer service, who responded in less than 24 hours, and they thanked me for reaching out. Not only was she very polite, thankful for using their product, but she immediately offered to send a replacement outfit! What a pleasant experience! I can’t boast them enough! Love rufflebutts!

Alyssa l was such an amazing customer service rep. She went above an beyond. She was so understanding and figured out a solution in no time. I have never had such an amazing experience with a customer service rep. Please give her a raise!!!

Excellent, far beyond the average customer service! Love their suits and too. Durable clothing and swimsear for CUTE. Shout out to Marcus in customer service who was especially helpful! Will be purchasing from this company again and again!

Summer was wonderful! She replied so quickly and went above and beyond to make sure my needs were met. She was very kind and professional! I will definitely keep ordering from RuffleButts :)

Allyssa helped me SO much to make sure a discount code went through. She made this incredibly easy for me and this discount helps me so much. I am so grateful for her support. Thanks!!!

Marcus was absolutely AMAZING!! I was checking on the status of an item I purchased for a birthday photo shoot and he went above and beyond!! He saw that the item had been picked and that usually would be enough but he went to the back and saw that it had been embroidered, got it packaged up, AND got it shipped out!

I recently placed an order with RuffleButts and needed to make some adjustments. I worked with Allyssa in Customer Service and she provided excellent help. I found her extremely knowledgeable, efficient and kind.

I will definitely be using RuffleButts in the future!

Sally H

First of all, the suit quality and designs are top tier. I looked a lot for a quality, bright and cute neon suit for my daughter, and RuffleButts took the cake. I opted for the adorable embroidery, and it is…just so good. The customer service was also excellent, responding if I had any questions or issues immediately (shout out to Summer!) Go for it!

Love your product, however, after 7 days of placing an order and 2 days of receiving the order, the swimsuit went on sale (from $50 to $26.99). I called and they stated that adjustments will not be given, that I would have to return to product (pay for shipping it back) and then rebuy (pay for shipping as it is under $50). Not very customer friendly.

Absolute Scam company, Not answering any e-mails at all and letting people pay for nothing.

I can’t say enough great things about my experience with Allyssa! From the moment I reached out, she was incredibly kind, patient, and thorough. She took the time to explore every possible option to help me, going above and beyond to ensure I had the best solution. Her attention to detail, professionalism, and genuine care made all the difference.

It’s rare to find customer service like this, and I truly appreciate her dedication. If you have the chance to work with Allyssa, consider yourself lucky!

I recently had the pleasure of interacting with Marcus from RuffleButts' customer service, and I must say, he went above and beyond to assist me. From the moment I reached out regarding my lost package, Marcus was professional, patient, and extremely helpful. He listened carefully to my concerns, provided clear and detailed answers, and ensured that all of my questions were answered to my satisfaction. His friendly demeanor and willingness to help made the entire experience a breeze. It's rare to come across such attentive and dedicated customer service team members, and Marcus truly exemplifies the high standards that RuffleButts sets for its team. I’m beyond impressed and grateful for his support!