Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Ruma is a responsible, excellent business from my experience. I've now purchased five different pieces of furniture from them. One of the pieces came damaged and with one email, a replacement was... Voir plus

Noté 5 sur 5 étoiles

I love this lamp. From order to delivery was excellent. Ruma kept me updated at each stage until delivery. The lamp is simple but stylish and looks every bit as good as it does on their site. So pleas... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered a large lampshade which unfortunately arrived damaged. The lampshade itself is great quality though is unfortunately too small for the standard lamp. Ross from Customer service was quick to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered two lampshades from Ruma which arrived safely packaged and on time . The shades are beautiful but unfortunately the internal connections are faulty . Joe from Ruma sent me replacement parts... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de design et de décor intérieur
  2. Magasin de meubles
  3. Magasin d'ameublement et de décoration
  4. Magasin de luminaires
  5. Magasin de meubles de salon
  6. Magasin d'ameublement d'extérieur

À propos de Ruma

Écrit par l'entreprise

About Ruma
Rūma.
1. to make into a room.
2. room, chamber, space.
Four little letters that describe the culmination of experience, style and passion to bring together and mould something pretty special. The clever creators of Rūma have a wealth of experience in the homeware industry and we've now developed a company that embraces all the good stuff with a great team on board. We are proud to be friendly and genuine in what we do, and offer beautifully designed products and insider expertise on how to style your space. Whether it's one carefully considered piece that makes all the difference to your surroundings, or a whole new makeover, we are here to guide you to make your perfect Rūma.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

812 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent experience, excellent products

Ruma is a responsible, excellent business from my experience. I've now purchased five different pieces of furniture from them. One of the pieces came damaged and with one email, a replacement was sent within days and a collection was sorted. I'd asked if the collection could take place after delivery of the replacement and that was no problem for them at all. The furniture is of excellent quality and I was able to get some great discounts in the sale, too. Now, Ruma is a regular place I look at first when more home furniture and accessories are needed.

16 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Mulberry Palma lamp

I love this lamp. From order to delivery was excellent. Ruma kept me updated at each stage until delivery. The lamp is simple but stylish and looks every bit as good as it does on their site. So pleased I'm going to order another one in a different colour.

30 mars 2026
Logo de Ruma

Réponse : Ruma

Thank you for taking the time to leave us this wonderful review. We look forward to seeing you again soon.

Noté 5 sur 5 étoiles

Bell lamp shades arrived swiftly and…

Bell lamp shades arrived swiftly and were good quality. Also, I hadn’t found what I had been looking for elsewhere.

24 mars 2026
Logo de Ruma

Réponse : Ruma

We are delighted to read this - thank you for your five-star rating!

Noté 5 sur 5 étoiles

Beautiful shades & value for money

Beautiful shades at an affordable price. Excellent quality and swiftly despatched.

20 mars 2026
Logo de Ruma

Réponse : Ruma

Thank you so much for your lovely comments and five-star rating - we really appreciate you taking the time out to leave such fantastic feedback.

Noté 5 sur 5 étoiles

excellent quality and personal customer service

Ordered a large lampshade which unfortunately arrived damaged. The lampshade itself is great quality though is unfortunately too small for the standard lamp. Ross from Customer service was quick to respond and persevered while we found a way to get my photos through to him, at which point the refund was immediately processed - thank you Ross. It's always a leap of faith to buy products like this online, but I would confidently buy from Ruma again.

1 avril 2026
Avis spontané
Logo de Ruma

Réponse : Ruma

We're so sorry to hear that your item arrived with you broken after being damaged while in transit, however, we are pleased to hear that our Customer Support Team acted quickly to resolve this for you - thank you.

Noté 5 sur 5 étoiles

Good fast service

Good fast service lampshade very good quality and well priced

17 mars 2026
Logo de Ruma

Réponse : Ruma

Thank you for taking the time to leave us this review. We really appreciate it. We hope to see you again soon here at Ruma.

Noté 5 sur 5 étoiles

Excellent company…

Have used this company before for as they stock a particular range of shades that I like. They are always delivered quickly and well packed.

13 mars 2026
Logo de Ruma

Réponse : Ruma

Thank you for leaving this lovely review. We really appreciate it.

We look forward to seeing you again soon 😊

Noté 5 sur 5 étoiles

Beautiful Lamp shades

I ordered two lampshades from Ruma which arrived safely packaged and on time . The shades are beautiful but unfortunately the internal connections are faulty . Joe from Ruma sent me replacement parts immediately but sadly this did not resolve the matter and I have been informed by him, (both by email and telephone) , that new shades will be arriving soon and Ruma do not require me to send the originals back. I have never dealt with such a professional company or customer service department and would definitely buy from Ruma again .

10 mars 2026
Logo de Ruma

Réponse : Ruma

Thank you for taking the time to leave us a review we truly appreciate it.
Although there were some complications with your order, we’re pleased that we were able to resolve everything for you.
We look forward to welcoming you back again soon.

Noté 5 sur 5 étoiles

Beautiful mirror,my second purchase…

Beautiful mirror,my second purchase from this company looks lovely in my dining room

5 mars 2026
Logo de Ruma

Réponse : Ruma

Thank you for taking the time to leave us this review, and thank you for coming back to us.

We hope to see you again soon.

Noté 5 sur 5 étoiles

Very helpful and efficient customer…

Very helpful and efficient customer service who dealt with a delivery problem. Product was well made and exactly as described.

3 mars 2026
Logo de Ruma

Réponse : Ruma

Thank you for taking the time to leave us this review. We really appreciate it. I'm glad we managed to sort everything out for you, and we hope to see you again soon.

Noté 5 sur 5 étoiles

Lovely home accessories

Some lovely, different home accessories and furniture. All came on time and great quality. I would definitely order again

3 mars 2026
Logo de Ruma

Réponse : Ruma

Thank you for taking the time to write us a review we really appreciate it!

We hope to see you again soon.

Noté 4 sur 5 étoiles

Love the product but did have to wait…

Love the product but did have to wait two months before the product was ready for delivery. The finish on the drawers is lovely but at moment the drawers are a little stiff. All I all I am happy with RŪMA

23 février 2026
Logo de Ruma

Réponse : Ruma

Thank you for taking the time to leave us this review. We really appreciate it.

If you would like to contact our customer support team to discuss your order and the drawers, we will be more than happy to assist you further.

Noté 5 sur 5 étoiles

Quick delivery and a beautiful lamp

Quick delivery and a beautiful lamp, so pleased with the whole process

19 février 2026
Logo de Ruma

Réponse : Ruma

thank you for your wonderful review. We really appreciate it!

We hope to see you again soon here at Ruma.

Noté 2 sur 5 étoiles

Ordered lampshades

Ordered lampshades. Not clear on site where dimensions were including height. On most sites it’s under - dimensions or specifications
I sent my order back and told refund would be within 5-7 days. It didn’t appear. I had to email to chase the refund that seemingly had been forgotten. It was however processed quickly after this final
Contact.

12 février 2026
Logo de Ruma

Réponse : Ruma

Thank you for your review, however we're so sorry to hear that you are disappointed with your experience with Ruma. Having looked into this we can see that the dimensions are listed under Technical Information on the website. In terms of receiving you refund, we can see that this was processed on our side 5 working days after the goods were collected from you.

Noté 2 sur 5 étoiles

One of the set of drawers has no…

One of the set of drawers has no imperfections. The other set has several problems but I have only just seen them. As delivery was a few weeks ago it’s too late to return.

13 février 2026
Logo de Ruma

Réponse : Ruma

We're so sorry to hear that your item arrived with you with some issues and imperfections while in transit and would love to be able to put this right for you. if you could please contact our customersupport@ruma.co.uk inbox one of our team will be able to help you further with this.

Noté 5 sur 5 étoiles

Pretty lampshade

Pretty lampshade. Great price!

13 février 2026
Logo de Ruma

Réponse : Ruma

Thank you for your five star rating and lovely feedback - we really appreciate it!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus