Dissatisfaction with customer service
I am writing to express my dissatisfaction with the experience of purchasing and installing the Anytime camera and footwell lights (VLEDS) from the company Runnin4Tacos (runnin4tacos.com). Every time we communicated, the company gave excuses rather than apologizing for the inconvenience and there where a lot! After a few email exchanges for each product, I saw that I was not going to get anywhere so I waited until I had both products installed and working before posting my review.
1. Anytime camera
I encountered several issues with the installation process that made me regret my decision purchasing it from you.
First of all, the camera I received did not match the one shown on your website’s video or the ones I saw online. I had to send you photos so you could verify that it was indeed the latest model.
Secondly, the installation video was confusing and misleading. It showed both the red and black wires being cut, while the instructions said only the red wire should be cut and the black one grounded. The video also did not mention how to ground the black wire properly. This could have caused serious damage to the camera or my vehicle.
Thirdly, the video referred to a manual that was not included with the product. Instead, I received a document that was more like a schematic diagram than a user guide. It was hard to understand and follow, especially for someone who is not an expert in electronics.
Fourthly, when I contacted you for assistance, you told me that the video was outdated and should not be used as a reference. However, three months later and the old video is still up on your website, which is very misleading and irresponsible. You should either update the video or remove it from your site.
I had to use your outdated video, the document and several better videos (made by your competitors) found online to finally get the camera working. I am very disappointed with the service provided. I expected a better experience from a reputable company like yours.
2. Footwell Lights
I ordered the footwell lights from your website back in November and they arrived in late January even though I was charged immediately. You sent me Version 1, when I thought I was ordering Version 2. Your website's language, included phrases such as “New Harness,” “Like the previous version,” and “The new,” which led me to believe that I was purchasing an updated product, presumably “Version 2.” Also, Version 2 had been out for almost a year, so I assumed that is what I was ordering.
I hope you will take my feedback seriously and improve your customer experience.