Runway Avis 7

The problem is that even when you are still learning how to use the service, you lose limited credits for results that are not usable if the prompt is not correct.

This means you can spend your credits very quickly before you even understand how the tool works properly.

Then, when you ask for a refund, you are told that you used the service, even though in reality you were only trying to learn it and did not receive real value for the money.

This feels unfair and very disappointing.

RU:

Оплатил несколько месяцев подписки в Runway. Почти не пользовался сервисом, но кредиты по подписке у Runway каждый месяц сгорают и не накапливаются. В итоге из оплаченных месяцев осталось всего 125 кредитов. Если пользуетесь редко — подписка Runway крайне невыгодна.

EN:

I paid for the Runway subscription for several months. I barely used the service, but the subscription credits expire every month and do not accumulate. In the end, only 125 credits remained from the paid months. If you don’t use the service regularly, the Runway subscription is very poor value

During the free trial I was very impressed with the app and it did exactly what I needed. Then after purchasing the ai stopped being able to follow simple promos like ‘landscape’ or ‘portrait’, if I imported a portrait it would turn it into landscape and vice versa. It appeared to stop following my prompts when I purchased the plan, but this could be coincidental.

I messaged to ask to have £10 - £25 credits reimburse to my Runway account. I’d wasted far more than this on the app not following simple prompts, so in my opinion, this was a fair ask. They havent got back to me so I imagine my request has been ignored.

I subscribed to Runway expecting high-quality generative video results based on their marketing materials. The promotional content strongly suggests that cinematic-quality videos can be created from well-structured prompts.

However, in practice, I was unable to generate even a simple 3D turntable animation of a clean geometric logo that matched the provided reference images. Despite carefully refining prompts, simplifying instructions, and even using AI assistance to optimize prompt structure, the outputs consistently failed to match the requested design or maintain visual consistency.

The system frequently:

Altered the original design by adding unwanted elements

Flattened 3D depth despite explicit volumetric instructions

Failed to maintain structural integrity during rotation

Produced results inconsistent with the given references

This required repeated attempts, consuming credits without achieving the expected outcome.

The gap between marketing expectations and real-world performance is significant. If professional-grade cinematic results are advertised, users should be able to achieve high-quality short animations with reasonable control and reliability.

At this stage, I do not feel the product meets the level of precision or consistency suggested by its promotional materials.

Scam company.
Bought some credits, it would not do what I asked, kept doing wildly out of line things. When I asked for a refund they said they read my prompts and could see why I was frustrated but don't refund used credits. It literally was doing NOTHING near what I asked it. This company should not be allowed to be in business.

Aquí tienes una reseña negativa estructurada en inglés, lista para ser publicada, que refleja con precisión tu experiencia con la herramienta de video AI, Runway:

⭐️ SCAM ALERT: Subscription is a Trap – Credits Disappear Instantly
(Rating: 1 out of 5 Stars)

I initially tried Runway's free plan, only to find it was essentially useless and offered almost no real functionality. The quality shown in their marketing, however, convinced me to pay for a subscription, assuming it would provide a genuine opportunity to create complete videos.

This turned out to be a massive mistake.

I barely started generating a single video before my paid credits were immediately exhausted. I couldn't even get one valid, complete output; the system demanded I purchase more credits almost instantly. It completely negates the purpose of paying for a monthly subscription when the actual cost is tied to a rapidly depleting pay-per-use credit system.

I contacted customer service for an explanation and requested either a refund or a credit refill, but they flatly refused both options.

It is truly lamentable and incredibly frustrating to pay a recurring subscription fee only to be credit-gated and left unable to generate even a basic finished product. This setup is misleading. I deeply regret not having looked for reviews beforehand, as it seems many other users have fallen into the exact same trap.

Avoid the subscription unless you are prepared for immediate, hidden costs.

I am extremely disappointed with Runway. I purchased the Standard Plan and used it for a single prompt, which immediately consumed 320 of my 625 credits. After that, I wasn’t able to generate any more videos.

Runway’s website feels unclear and deceptive in how it presents its plans and credit usage. It was also very difficult to find a way to contact the company.

The only positive part of my experience was that Runway processed my refund quickly.