Rustilia Avis 

We ordered an oven on march 2026 and it's June and we haven't received the oven. We have been sending email for the past 3 months and they are always saying that they will send the oven. We spend more than 1300€ and they didn't refund us neither. Worst experience ever!

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Ottimo esperienza di acquisto online con personale cortese e sempre a disposizione

Per la mia esperienza consiglio il portale

Esperienza di acquisto positiva

Sito intuitivo
Ottimo acquisto!
Consigliatissimo!!!

About a week after ordering, we received an email saying our stove would be shipped in 2 weeks.
It has now been over 3 months and we still do not even have a tracking code, much less a stove.
All without explanation or apologies.

Ho acquistato su questo sito. È andato tutto bene molto bene.

Nonostante la giovane esperienza d’acquisto positiva.
Sinceramente consiglio

Top esperienza bellissima

Probably the worst company I’ve ever ordered from. I ordered an electric blanket over a month ago which still hasn’t been dispatched despite me chasing up twice through their live chat. Requested a refund and haven’t received any refund confirmation either.

At this point I’m worried I will need to do a chargeback due to a lack of response. AVOID.

EDIT - The company have responded with blatant lies.

I had to follow up 2 times before they promised the order would be sent out almost a month after I ordered. Following this, no tracking information was sent for this so I cannot believe any claim the shipment was lost in transit.

I then requested a refund almost 7 weeks after I had purchased, and was having to chase this up multiple times. I then had to fill out a refund request form where they ask for way too much personal information such as my date of birth.

I was then ignored after providing the form, so I chased up and they responded stating they sent me an email confirming my refund was accepted - yet I had no such email in my inbox.

Following another chaser email with no response, I initiated a chargeback. Yes I am within my right as the company states, especially when they take weeks to reply and try to gaslight you constantly.

Unbelievable they are blaming this on the EU to UK shipping regulations considering I’ve ordered plenty of items from Ukraine without any issue. How can companies who are in a country currently undergoing a war send me items on time and respond? Shameful all round on you.

Order made in early March. Didn’t send anything. Keep pushing the delivery date over and over again. Whatsap doesn’t work. Take weeks to respond to an email

Atualização:
This company is a scam. There are hundreds of people who have been scammed just like me. We order the product and then they keep stalling... first, it was a shortage of materials at Lofra, then it was a fuel shortage, and after that, they claimed they couldn't find a shipping company to deliver to Portugal. Eventually, they said they canceled the order and were going to process a refund.
It's been over a month now; they've blocked me on social media, they don't reply to emails, and they haven't refunded my money. This company does not exist. I contacted Lofra directly, and they do not recognize Rustilia. In the meantime, Lofra itself has filed criminal charges against this "company".
If you placed an order with them, contact your bank immediately and request a chargeback. In Portugal, there are very few banks left that even allow purchases on this site.