RVGUARD Avis 29

Réponse : RVGUARD

23 mars 2026

Thank you for sharing your feedback, Billy. We’re truly sorry to hear that your experience with the 16,000 Grains Portable RV Water Softener did not meet your expectations, especially so soon after receiving it.

We have attempted to reach out to you via email (bebuchanan@cox.net) to better understand the issue you described regarding the guards and the installation, but we have not yet received a reply. We’d really appreciate the opportunity to assist you directly, as we’re committed to helping every customer have a positive experience with our products.

If you’re open to it, please reply to our email or contact us at support@rvguardstore.com so we can understand exactly what happened and explore how we can make it right—whether that’s through troubleshooting, a replacement, or another solution that works for you.

We genuinely value your input, and we hope to have the chance to regain your trust.

Thank you,
The RVGUARD Team

Réponse : RVGUARD

16 mars 2026

We sincerely appreciate your feedback and would like to provide an objective update regarding this order for the benefit of all readers.

On February 18, 2026, the customer reported non-receipt of the heated water hose. In accordance with our service policy, we immediately processed a ​full refund​ to ensure customer satisfaction, while simultaneously initiating a trace with the carrier.

On ​February 27, the customer kindly notified us via email that the package had been found and received, and expressed willingness to repay for the order. We sincerely appreciated this honest gesture.

However, as of ​March 16, we have not received payment for the order, nor have we received further communication despite our follow-up. The customer’s original negative review remains published, despite the confirmed resolution of the issue.

We always strive to resolve every issue fairly and transparently. In this case, we acted in good faith by promptly issuing a refund, and we acknowledged the customer's honesty when the product was found. We regret that the review does not reflect the final outcome.

We remain ready to work with the customer to close this matter appropriately.

Thank you for allowing us to clarify.

Sincerely,
RVGUARD Customer Care Team

Réponse : RVGUARD

6 févr. 2026

Dear FRANK,

Thank you for taking the time to share your feedback regarding your recent purchase of the 120V to 240V adapter (Order #RG20263476). We sincerely apologize for the inconvenience you experienced with the return process.

At RVGUARD, we take product quality very seriously. Each of our products, including the adapter you purchased, undergoes strict quality control and electrical safety testing. In this case, we want to clarify that the adapter is designed for specific applications, such as RV or generator use, and may not be compatible with all devices—particularly electric vehicles, which often have complex power management systems. Compatibility should always be confirmed before purchase.

Regarding the return process, our return policy does state that for non-defective items, return shipping costs are the responsibility of the customer. The tracking requirement helps ensure a secure and documented return process, which protects both you and us. We understand that shipping costs can be a concern, and we regret that this part of the process added to your frustration.

Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust.

Best regards,
RVGUARD Customer Support Team

Réponse : RVGUARD

8 déc. 2025

Dear David,

We have noticed your review and are genuinely concerned about your experience. We would like to address your points publicly to ensure transparency with our entire community.

First, we stand firmly behind the quality of every product we sell, which is why all RVGUARD products come with an industry-leading ​18-month warranty​ from the date of purchase. If your product fails within this period due to a manufacturing defect, we are committed to covering the repair or providing a replacement. You can learn more about our warranty and claim process here:

https://rvguardstore.com/pages/warranty-information

Second, according to our records, we have not received any specific order or contact information from you that would allow us to identify and investigate your case. To resolve this issue, we have reached out to you through this public channel and invite you to contact our dedicated customer service team at ​support@rvguardstore.com​ with your order number and details. Our team is ready to assist you promptly and find a satisfactory solution.

We value every customer's feedback and take our commitments seriously. Please help us help you by sharing the necessary information. We aim to turn your experience around.

Sincerely,
RVGUARD Team