The day after I had paid the shipping cost, for an auction lot purchased the previous day, I was informed that the item had been packed and consigned to a courier service. It arrived expertly packed... Voir plus
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Lisez les avis des autres
Great auction experience. Bid online in advance in case could not watch live, but managed to view on the day. Good balance - keeps the lots moving, but time to bid without feeling rushed. Invoice a... Voir plus
L'entreprise a répondu
I needed to sell 4 motorbikes. From the start, sending photos, accepting the valuation, collecting the bikes and putting them up for auction, to the end when all items were sold I have nothing but pr... Voir plus
L'entreprise a répondu
Wonderful experience. I arrived with bags of "things" that I did not know whether they were valuable, real gold or worth selling. Gordon was so helpful, didn't make me feel ignorant and advised me w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A brand new and modern provincial auction house, located in the heart of Royal Wootton Bassett. We specialise in antiques, jewellery, fine art, coins, militaria and much more. Sellers can consign their items for exceptionally low fees, which are some of the lowest in the UK. Buyers Premium is 22% + VAT. On sale days, you can bid in person in our modern air-conditioned auction rooms, or through our website. Our on-site Bistro, Quercus, is open for brunch, lunch and evening meals and great coffee. We offer free car parking to visitors and we have 3 EV charging points. Note: You must register your car with reception to avoid receiving a parking charge.
Coordonnées de contact
144 High Street, SN4 7AB, Royal Wootton Bassett, Royaume-Uni
- 01793 840777
- office@rwbauctions.com
- rwbauctions.com
4,8
Excellent
338 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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My first time buying from RWB auctions…
My first time buying from RWB auctions and was very impressed with the office staff .
When I went to collect my goods although they were busy, I was immediately dealt with,
staff very pleasant and helpful would highly recommend them first class service
16 octobre 2025
Avis spontané
Réponse de RWB Auctions
Hello Anthony,
Thanks so much for your lovely feedback! We’re really pleased you felt you received first-class service from our team, even when it was busy.
We hope to see you again at our next auctions.
Best wishes
Claire
First time of dealing with RWB…
First time of dealing with RWB Auctions, and they couldn't have been more helpful with my enquiry prior to the auction, and with the subsequent shipping. I was successful with my bid, and they shipped it to me carefully packaged, arriving by DHL within a couple of days. RWB Auctions instantly went into my list of 'fav' auctions.
1 octobre 2025
Avis spontané
Réponse de RWB Auctions
Hello Strussler,
We are delighted to hear that your first experience with RWB Auctions was such a positive one.
It means a lot to be included on your list of favourite auctions!!
Best wishes
Claire
Excellent service all round
Excellent service all round.
Delivery was extremely quick, very reasonably priced and the item well packaged.
Knowing this, I’ll certainly be sure to check out their future auctions.
1 octobre 2025
Avis spontané
Réponse de RWB Auctions
Hello David,
Thank you for your kind feedback! We’re so pleased to hear you were happy with the service, especially the quick delivery, fair pricing, and careful packaging.
We hope to see you again soon.
Best wishes
Claire
Very smooth transaction and lots…
Very smooth transaction and lots delivered in a timely manner. Would recommend this Auction House and will hopefully do more business with them in the future.
2 octobre 2025
Avis spontané
Réponse de RWB Auctions
Hello Stephen,
Thank you for your review and for the recommendation. We look forward to seeing you again very soon!
Best wishes
Claire
Great experience
This was my first auction with RWB. The whole experience was perfect, in particular the postage and packing. For a small auction house they turned around my item very quickly and I received it within 3 days if the auction. Some of the larger auction houses could do well to follow their example. Good experience from start to finish
1 octobre 2025
Avis spontané
Réponse de RWB Auctions
Hello Paul,
Thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear that your first auction with us was such a positive one!
Best wishes
Claire
Helpful staff enabled me to view item…
Helpful staff enabled me to view item on morning of sale, and the on-site parking was very helpful. All-in-all, as good an experience as should be expected from a professional auction-house.
24 septembre 2025
Avis spontané
Réponse de RWB Auctions
Hello John,
Thank you for taking the time to leave a review, it is very much appreciated.
Best wishes
Claire
All good except for......
All good except for the complicated way to make payment for lots bought online. I am sure there is a less complicated way to settle up for purchases. I was impressed by the office staff and surroundings when I collected my lots. Far more impressive set up than another North Wiltshire auction house that gets far too much coverage on the BBC.
24 septembre 2025
Avis spontané
Réponse de RWB Auctions
Hello Richard,
Thank you for your kind comments. We are pleased to hear you were impressed by our team and facilities when collecting your lots. It's always encouraging to know our efforts are appreciated.
We also noted your feedback regarding the payment process. While we haven’t had similar concerns raised by other customers, we’re always open to hearing how we might make things even clearer or more convenient. If you’d be happy to share more details about what you found complicated, we’d be glad to take it on board.
Thank you again for taking the time to leave a review. We hope to welcome you back to RWB Auctions in the near future.
Best wishes
Claire
Decided to make a purchase after…
Refund received today of £98:70, for wrongful charges on my purchase, thank you for this & glad to know you have made changes so this does not re-ocurr, this mistake caused me a lot of grief, & unessary hardship.
Gareth, thank you for your reply & explaining unfortunately no part refund has reached my account used, as explained by Kelly Orhland.???
Decided to make a purchase after receiving a flyer from a sister company.
First time using auction of which I was helped a little.
Informed RWB I would require postage & knew investment gold was vat free explained this to RWB, to be slapped with a customs charge of €112.97.
Daylight robbery, had little choice but to pay. They take no responsibility what so ever, as I know anpost will blame the sender.
Will never use again.
26 septembre 2025
Avis spontané
Réponse de RWB Auctions
Hello Neal,
Thank you for taking the time to share your experience. We’re truly sorry for the unexpected customs charge you encountered.
This arose from an error on our part regarding the VAT declaration for your shipment. As soon as we became aware of this mistake, we contacted you and offered a full refund of the customs fee to put things right.
We completely understand your frustration at being faced with this charge, and we’re sorry that it affected your experience so negatively. While we take full responsibility for the error, we hope our prompt offer of a refund shows our commitment to resolving rare issues like this and supporting our customers.
We value your feedback and will continue to review our processes to prevent this from happening again.
Kind regards,
Gareth
I’ve bought two items from RWB Auctions…
I’ve bought two items from RWB Auctions in the last 6 months and the services especially post sale has been exemplary. The front office team have gone above and beyond.
4 septembre 2025
Avis spontané
Réponse de RWB Auctions
Hey Mark
Thank you so much for your kind words and continued support!
We’re thrilled to hear that you’ve had a positive experience with RWB Auctions, especially with our post-sale service. Our front office team works hard to go above and beyond for our customers, and your feedback means a lot to us.
We look forward to assisting you with your future purchases!
All the best
Kelly
I was able to cancel a bid …
I was able to cancel a bid the day before the auction
A very pleasant lady dealt with it most efficiently
16 septembre 2025
Avis spontané
Réponse de RWB Auctions
Good Afternoon Derek
Thank you for your feedback! We're glad to hear that our team was able to assist you promptly with cancelling your bid and that you had a pleasant experience. We always strive to provide efficient and friendly service, and your kind words mean a lot to us.
We look forward to supporting you in future auctions!
Best regards,
Kelly
Highly recommended
First time buyer from an RWB auction. I rang up beforehand regarding delivery and received friendly advice. The antique item I bought was extremely well packaged and arrived promptly. The packaging and delivery charges were reasonable too and the after sales treatment was miles better than some auctioneers. I would have no hesitation to bid again on a future auction.
3 septembre 2025
Avis spontané
Réponse de RWB Auctions
Good Afternoon
Thank you so much for taking the time to share your experience!
We’re delighted to hear that your first purchase with RWB Auctions went smoothly, from the friendly advice you received to the careful packaging and prompt delivery. We always aim to provide excellent after-sales service, and your kind words mean a lot to us.
We look forward to welcoming you back to future auctions!
Kind regards
Kelly
Staff are always very helpful an…
Staff are always very helpful an collection is as easy as it can be
11 septembre 2025
Avis spontané
Réponse de RWB Auctions
Hello Paul
Many thanks for taking the time to leave a review.
We are pleased you had a good experience with RWB Auctions and a positive outcome. We hope to see you again!
Best wishes
Kelly
On The Ball
Great local company with knowledgeable and friendly staff who can't wait to help. Nice low sellers fees and everything done to plan, makes for a stress free experience. I've sold and bought a few times now and will keep coming back. A+
8 septembre 2025
Avis spontané
Réponse de RWB Auctions
Hi Matt
Thank you so much for your fantastic feedback!
We’re thrilled to hear that our knowledgeable and friendly team have made your buying and selling experiences stress-free. It’s great to know you appreciate our low seller fees and smooth process.
We really value your continued support and look forward to working with you again soon!
Best regards
Claire
Well informed from start to finish
Well informed from start to finish, was amazing to be able to watch the auction online at home, much easier than visiting as i would of been very nervous of doing something & ended up buying my own stuff back.
The staff were very good, polite & very patient with me.
Amazed at how much everything sold of, a little sad at the items going but hope they make the buyers happy, more so me as i got the money.
I would in no doubt highly recommend for people to sell at RWB.
Well done you all for making my very first sell a very pleasant one.
4 septembre 2025
Avis spontané
Réponse de RWB Auctions
Hello Kaz
Thanks so much for your lovely feedback!
We’re really happy to hear that watching the auction online made your first selling experience easy and comfortable. The team always aims to be polite and patient, so it’s great to know you felt well looked after. It’s awesome that your items sold well and that you’re happy with how everything went.
Thanks a lot for recommending us, we can’t wait to help you again in future auctions!
Kind regards
Kelly
An excellent service
RWB Auctions provided an excellent service. The representative who valued my items was helpful and thorough and there was excellent email communication to keep me informed about the sales procedure. I was pleased with the outcome and my money was paid promptly into my account.
I would recommend RWB Auctions to anyone wishing to sell china or jewellery.
20 août 2025
Avis spontané
Réponse de RWB Auctions
Good Afternoon Lesley
Thank you very much for your kind words and recommendation!
We’re delighted to hear that our team provided helpful and thorough valuations, clear communication, and prompt payment.
It’s wonderful to know you were pleased with the outcome, and we truly appreciate putting your trust in RWB Auctions.
We look forward to assisting you again in the future!
Kind regards
Grace
The staff are polite and exceedingly…
The staff are polite and exceedingly helpful, providing answers to questions within minutes. The location is accessible easily from the M4, should you need to collect, ample dedicated car parking and excellent modern facilities; rather rare in Auction Houses outside London. There’s even an inviting coffee shop in the building. The Buyers Premium is quite reasonable and RWB have kindly packed and posted lots upon request, when practicable. I wholeheartedly recommend RWB
3 septembre 2025
Avis spontané
Réponse de RWB Auctions
Good Afternoon Mrs Picton
Thank you so much for your lovely review.
We’re delighted to hear that our team was helpful and quick to respond. We’re glad you enjoyed visiting the Bistro, Quercus! It’s great to know our packing and postage service has been helpful too.
We really appreciate your support and look forward to welcoming you back to RWB Auctions soon!
Best wishes
Grace
RWB service
RWB provided a timely condition report. The successful bid was posted. The postal service was arranged via a delivery company who kept me informed throughout. I will use RWB again
20 août 2025
Avis spontané
Réponse de RWB Auctions
Hello Mark
It is great to hear that you had a good experience and that you would use RWB Auctions again. We always enjoy seeing customers return.
Best wishes
Claire
Great experience with RWB
Great experience with RWB, postal service was quick and at a fair price. The quality of the coins I brought were as they described. All good.
1 septembre 2025
Avis spontané
Réponse de RWB Auctions
Hello Bob
Thank you for leaving a review and we are pleased you were happy with your coins.
We hope to see you again at our next auctions.
Best wishes
Claire
Was easy to bid plus giving details of…
Was easy to bid plus giving details of couriers to post your item without having to do the leg work.
20 août 2025
Avis spontané
Réponse de RWB Auctions
Hello Farakh
We are pleased you found our courier list helpful and that you found the bidding process easy to use.
Best wishes
Claire
Very good company to deal with
Very good company to deal with. The post auction process was easy to follow. The payment was easy to make and the delivery was swift and reasonably priced unlike some other auction houses.
28 août 2025
Avis spontané
Réponse de RWB Auctions
Hello Martin
Thank you for taking the time to leave a review and for the 5 stars!
It is great to hear you had a good experience with RWB Auctions and we hope to see you again soon!
Best wishes
Claire
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