Sadda Online Ltd Avis 

It's been a week, one of the item in product isn't delivered yet.

No response when you call the store.
No response for mail also.

Shop has zero communication.

I had a very great and smooth experience in the whole purchase process. Keep up the great work.

The rice packet was damaged and rice was spilling out of the packet and through the outer package
I came home and rice was every where
When complained rather than being sympathetic they were busy giving options
Very pathetic service

Deliver on time. Thank you.
But two stars for the courier coz they do not read the note to drop the parcel infront of the door as the parcel was heavy.

Well Organised and Quick and secure delivery

Very poor first experience with Sadda. 5 of 12 pakistani chausa mangoes were rotten with wet box and packaging. I was asked to provide photos which were sent on the day of delivery and despite waiting over two weeks nothing has been done. Shocking customer service, would not recommend buying mangoes from here.

The rice delivered was leaking. The problem was raised but nothing was done about it! I

Most of order fulfilled but some damaged items that I am still awaiting refund

Hi Team,

I am a regular customer of Saddam online and offline service.Had good experience most of the time.

But this time very disappointed, with veggies. Most of the veggies was spoiled and stale. 2-3 veggies were entirely spoiled and having fungus also.

Delivery date was 11th July , DPD delivered me on 12th early morning. Not sure if Saddam has packed the spoiled veggies to me? Specifically okara, broad beans, bringel,bitter gourd,coconi,green chilies. This simply I thrown away at the moment I opened. It was smaling so badly

Check all the pictures which I have attached in this email.

We have lots of trust on Sadda, when we do online order for veggies,it's vendon who check the quality of product on the behalf of customer.
But this time it was totally ignored.

We know that buying Indian veggies online is more expensive then offline. I have seen this when I visit store.
This time my money totally got wested for the thrown veggie.

I request if possible refund some amount of my money.

Please check the photo for your reference.

Thanks,
Nisha

wish I had discovered this site sooner. Super fast delivery and quality fresh produce.

Excellent communication throughout the process and delivery on time.

I have ordered quite a few times from Sadda online and they’ve always dispatched my order quickly and the packing has been excellent. Soft items arrive intact as they are well wrapped.

Most of the times it’s ok .. 90% of the food is ok but some items have always split , this time all the chillies were rotten and the customer service doesn’t respond. Also dhl leaves the boxes out and don’t help to lift in the house

Most of the vegetables that came were rotten and covered in white fungus.

I ordered some pickles which I couldn't find anywhere else, they arrived quicker than I expected, well-wrapped and the courier DHL sent delivery tracking

Overcharged for items, unwanted substitutes delivered without any notice, very poor communication and attitude. No refund yet despite notifying team. In store experience is fine but online deliveries routinely go wrong - I’ve been sent expired items in the past and incorrect substitutes are routine.

Got all the Indian products at one place.

great service, informed all the way about delivery and nothing damaged

Fantastic packaging and great on time delivery. Already ordered another package!

Quick delivery and very good communication about order substitutes as well.