Most helpful company. Great service on the phone, managed next day delivery for us despite missing the 2pm deadline. Will definitely order from this company again in the future!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Bought an automatic fire extinguisher from Safe Fire Direct, which arrived very quickly. Hopefully, we will not have to test it out. It was very easy to fix to the wall in the holder. The only thing I... Voir plus
Second time I've used this company and both times excellent products but the customer service has again been exceptional. Special Thanks to Dave who even gave me a tip on my own PC problem! Very frien... Voir plus
Safe Fire Direct offer a great range of products at reasonable prices. Customer service is professional and supported our decision to buy from them. The well packed box arrived on time with no problem... Voir plus
À propos de l'entreprise
- Service de protection contre les incendies
- Fournisseur d'alarmes incendie
- Fournisseur de matériel de protection anti-incendies
- Fournisseur de systèmes de protection contre les incendies
- Poste de secours
- Magasin d'équipement de sécurité
Écrit par l'entreprise
SafeFireDirect.co.uk is your one stop shop for everything Fire Safety Related. We sell a wide range of Fire Extinguishers, Smoke Detectors, Carbon Monoxide Detectors, Fire Alarm Systems, Health & Safety Equipment, Fire Safety Signs and much more. Our mission statement is simple: Give our customers the products they want, when they want them and at the right price. We understand the importance of customer service and the trust customers place in us to fulfill their expectations. We never stop looking for ways to improve our customer’s experience with us.
Coordonnées de contact
31 Ormside Way, Holmethorpe Industrial Estate, RH1 2LW, Redhill, Surrey, Royaume-Uni
- 0800 955 3600
- sales@safefiredirect.co.uk
- safefiredirect.co.uk
4,7
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy to order and items were despatched…
Easy to order and items were despatched and delivered quickly.
27 février 2024
Avis spontané
Great service
Great service. Fast delivery. Good communication. Nothing to fault.
28 février 2024
Avis spontané
I was unable to order, very poor service
I was unable to order on their website as "error 404" was displayed after adding goods to basket. I called their sales who sent a proforma invoice but refused to accept a credit card as payment. I have ordered from this company before but will be the last time. Best avoided.
Pathetic reply from David after I called them to resolve the issue. I deleted my browser history and cache, still did not work. If all else fails, blame the customer!
1 mars 2024
Avis spontané
Réponse de Safe Fire Direct
UPDATED REPLY:
Hi Andrew,
Apologies if my reply below came across as passing the blame, but that was not the intention. I was simply suggesting to try using a different browser to place the order in the meantime to see if that could be the cause of the issue you were having while our web developers investigate the logs to see if there are any errors on our side.
Our developers are still currently investigating the action logs on our side so if there is an issue then this should hopefully be identified and resolved shortly.
Once again I am very sorry you experienced this issue while trying to place an order with us and I can assure you that any potential errors in our system will be identified and resolved asap.
Kindest regards,
David Collinson
Operations Manager
ORIGINAL REPLY:
Hi Andrew,
Thank you very much for your feedback.
I am very sorry you were experiencing this issue with our website when trying to place an order. Unfortunately, the issue was not occurring on our side at all and we have had no other reports of this, so we have our development team currently looking into our system logs to work out what was causing the error for you.
Unfortunately, we do not take customer card details over the phone for security purposes so can only process card / Paypal payments online via our secure payment system.
As discussed earlier, the only other potential reason I can think of which may have been causing the issue is either an outdated browser version or something old being stuck in your cache files earlier. I would recommend trying to place the order using a different web browser if possible as that will ensure there are no old stored cache files affecting the checkout process.
I am sorry that we were unable to resolve the issue for you while you were on the phone earlier, but as the issue was not occurring on our side it required investigation from our web developers to see if it was a problem somewhere on our system.
If there is anything further I can assist with in the meantime, please do not hesitate to contact me.
Kindest regards,
David Collinson
Operations Manager
Avoid, no product or response
Ordered a battery in October and still not received it. I got an immediate response in October to say it was out of stock but had an ETA of 5-10 days. I then emailed in January to try to get an update but have had no response and no battery has arrived and it's been about 4 months.
14 octobre 2023
Avis spontané
Réponse de Safe Fire Direct
Good morning Jeanette,
Thank you very much for your feedback.
I am very sorry that there has been an extensive delay on your order, this unfortunately is due to a severe components delay with the manufacturer.
Regarding your email to us at 8:23PM on the 8th January, our dispatch team did respond to you the following morning 11:43AM on 9th January to advise of a further delay on the items into February and asked if you would like to keep the order in place. I have forwarded this email to you again this morning for your reference.
We did not receive a response from you, so we have kept the order in place for the time being and should be fulfilling this for you in the next few days. Alternatively as advised in my email to you this morning, if you would prefer we can cancel the order for a full refund if you no longer require the items.
Once again, we do sincerely apologise for the extensive delay on your order, this has been caused by a components issue with the manufacturer which is out of our control, but we always strive to ensure our customers are kept up to date if there are any delays.
Please do get in touch with me if there is anything else we can do in the meantime.
Kindest regards,
David Collinson
Operations Manager
Some shipping issues but excellent customer service
Delivery was a bit slow and there was an issue with first shipment. However, the after sales was outstanding. Charlie resolved the issue fast and went above and beyond so I would recommend them base on this!
9 novembre 2023
Avis spontané
Order processed and delivered quickly
Order processed and delivered quickly. This is the second order I've placed and I'm delighted with the service on both occasions. Would happily recommend and use again.
2 octobre 2023
Avis spontané
Trusted product
Fair price, quick delivery, trusted product (as initially installed by my local Fire Service).
23 octobre 2023
Avis spontané
rubish.....
28 octobre 2023
Avis spontané
Réponse de Safe Fire Direct
Hi Dan,
Thank you for your feedback. I have had a look at your order details and can't see there were any issues with your order our end and cannot see any communications with you advising of any issues.
We have tried to reach out to you for further information, please can you contact us to advise what issues you had so we can hopefully resolve?
I look forward to hearing from you.
Kind regards,
David Collinson
Operations Manager
The website is good and easy to use and…
The website is good and easy to use and the item ordered was delivered promptly.
27 octobre 2023
Avis spontané
Received quickly in good order
23 octobre 2023
Avis spontané
Pretty good
Good prices, smooth ordering & good coms. One star off as an item was out of stock but this was not declared as it should have been before accepting my order. Arrived after a short delay so no big problem.
19 octobre 2023
Avis spontané
Responsive and knowledgeable
11 octobre 2023
Avis spontané
Advised on alternative parts due to…
Advised on alternative parts due to supply chain issues.
All worked perfectly as planned
28 septembre 2023
Avis spontané
Good service
I was pleased with the service I received from Safe Fire Direct.
I collected my product, and it was ready on my arrival. The price was reasonable too.
8 octobre 2023
Avis spontané
Excellent service very helpful
20 septembre 2023
Avis spontané
Trust pilot review…
Goods delivered on time although 1 item was incorrect this was rectified simply with just 1 short phone call.
I would recommend this company
29 septembre 2023
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.