Phone answered quickly by a real person in England on a real phone. Very competent and polite, helpful and knowledgeable. And nice. Really felt like she cared. TBH I thought I'd stepped into a time ma... Voir plus
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Lisez les avis des autres
From the inital contact from Saffron to our appointment to discuss our account was first class. Kyle Stanway who we had our appointment with was both knowledgeable and friendly. He explained our... Voir plus
So good to be able t go into the branch and talk to someone so knowledgeable and helpful . I can cope with all the online stuff but it is just so refreshing to be able to meet face to face with a prof... Voir plus
I wanted to review my accounts to find the best options for my situation. Kyle was extremely accommodating with regard to our appointment time and talked through and executed my wishes in a refreshing... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Saffron Building Society is a regional building society which has branches and agencies in the East of England.
Coordonnées de contact
1A Market Street, CB10 1HZ, Saffron Walden, Royaume-Uni
- saffronbs.co.uk
4,6
Excellent
269 avis
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A répondu à 100 % de ses avis négatifs
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Saffron Building Society Cash ISA
I was attracted by the rate Saffron were offering on the Cash ISA they launched in late March 2026.
However it quickly became clear they didn't have the staffing resources to deal with a large influx of new customers. I read of long delays in transferring in ISAs from other providers so I waited till May to request my transfer in thinking they would have cleared the backlog by then. How wrong I was. I submitted my transfer form by email on 7th May. When I hadn't heard anything by 18th May I rang for an update only to be told my request was still just sat in the inbox and no-one had even looked at it yet. They acknowledged that they'd been swamped with transfer in requests and were stuggling to cope. So why launch a market leading product when you don't have the resources to provide a decent level of service?
I could possibly have forgiven that but to add insult to injury I now read that Saffron are reducing the interest rate to 4.35%. I only know of this from looking at online forums, Saffron haven't bothered to let me know directly. So first you frustrate customers with delays to their transfers, then how do you go about getting them back onside, oh yeah, you reduce the interest rate just 3 months after launching the product. This is despite there being no movement in the Bank of Engand base rate.
All you have achieved is angered new customers who are now unlikely to given you their business again and probably cheesed off your own staff too who sadly have to deal with the backlash from customers. Now there's going to be an influx of customers wanting to transfer out, and I bet Saffron aren't able to cope with that either. Shambles.
6 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Andrew,
Thank you for taking the time to share your feedback regarding your experience with Saffron. We sincerely apologise for the frustrations you have encountered, and we appreciate your honesty in highlighting these issues.
We understand how disappointing it must be to face delays in your transfer request, especially after being attracted by our competitive rates. We are continually working to enhance our processes to ensure we deliver the high level of service that our customers expect and deserve.
Your feedback is invaluable to us, and we are committed to learning from this experience to improve our services. We would like to resolve your concerns. Please reach out to us directly at complaints@saffronbs.co.uk, and a member of our team will be happy to assist you further.
Thank you.
This phone meeting was extremely…
This phone meeting was extremely helpful and sorted things out for me very easily and quickly. Kyle was very personable and knew his stuff!
Excellent customer service Saffron! Thank you Kyle
1 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Dear Bridget Graigen,
Thank you for your fantastic feedback! We are delighted to hear that your phone meeting was extremely helpful and that it resolved your concerns quickly and easily.
It’s wonderful to know that Kyle made a positive impression with his personable approach and expertise. We take great pride in providing excellent customer service, and your kind words affirm our commitment to our customers.
Thank you once again for your review, and if you need any further assistance, please don’t hesitate to reach out.
Self-build Mortgage Application took over one year
More than one year for Self-build mortgage application. Impersonal service; over pedantic requirements; slow to respond. We gave up and went elsewhere for funding. We would NEVER recommend Saffron.
31 mars 2026
Avis spontané
Réponse de Saffron Building Society
Dear Mrs G,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and would like to address your concerns as soon as possible.
Unfortunately, we’re unable to locate your application based on the information provided. To help us investigate further, we kindly ask that you contact us directly at complaints@saffronbs.co.uk with your details. A member of our team will be more than happy to assist you and work towards resolving the matter.
Thank you for bringing this to our attention, and we hope to hear from you soon.
Ali was extremely helpful
Ali was extremely helpful, knowledgeable and informative.
The whole process was smooth and straightforward. Highly recommend
2 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that Ally was able to assist you effectively and that you found the entire process smooth and straightforward.
Your kind words are greatly appreciated. We strive to provide our customers with the best possible experience, and it’s fantastic to know that we met your expectations.
Thank you for your high recommendation! If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Problems with Memorable Answer whilst…
Problems with Memorable Answer whilst logging in.
After several attempts including emailing for a prompt had to tele help desk and spoke to Kendra who was very helpful and understanding. After several attempts we established the AVG Anti Virus browser was the problem. Kendra proposed using Google and immediately was able to login.
Thanks
2 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for sharing your experience with us! We are glad to hear that Kendra was able to assist you effectively with the issues you encountered while logging in.
It’s great to know that she was both helpful and understanding during your call. We appreciate your patience in troubleshooting the problem, and we’re pleased that switching to Google resolved the issue.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Always an good experience
Really helpful, friendly staff but also very professional. I use this branch regularly and always satisfied and pleased with the interaction. Most recently seen by Max and helped by Lucy on the phone, who both provided a brilliant service.
1 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your fantastic feedback! We are thrilled to hear that you consistently find our staff to be helpful, friendly, and professional. It’s wonderful to know that your regular visits to our branch leave you satisfied and pleased with your interactions.
We are particularly glad to hear about your recent experience with Max and Lucy, who both provided you with brilliant service. Your kind words will certainly be shared with them and the rest of the team.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your support!
Excellent customer service at Saffron
Always get exceptional service from the staff at Saffron Builiding society. Very easy to deal with over the phone and always very helpful. Having been using for over 10 years and happy to continue
1 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your wonderful feedback! We are delighted to hear that you consistently receive exceptional service from our staff at Saffron Building Society. It’s great to know that you find it easy to communicate with us over the phone and that our team is always helpful.
We truly value your loyalty over the past 10 years, and we are thrilled to have you as a member. Your satisfaction is our top priority, and we look forward to serving you for many more years to come.
If you ever have any questions or need assistance, please don’t hesitate to reach out.
Kyle deserves a payrise!
Spoke with Kyle this morning to update my address details, Kyle then spotted we could be earning more interest and so changed over our accounts to higher earning ones, and then sorted out my online access. He couldn’t have been more helpful if he tried! Awesome customer service.
1 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for sharing your experience with us! We are thrilled to hear about your conversation with Kyle and how he assisted you in updating your address details while also identifying opportunities for earning more interest on your accounts.
It’s fantastic to know that he provided such helpful service and ensured your online access was sorted out as well. We pride ourselves on delivering exceptional customer service, and it’s wonderful to see that Kyle went above and beyond to meet your needs.
If you have any further questions or require assistance in the future, please don’t hesitate to reach out. We truly appreciate your feedback!
really helpful and polite
1 juillet 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your kind words! We are thrilled to hear that you found our service to be helpful and polite.
Our team is dedicated to ensuring that every customer feels valued and supported, and it’s gratifying to know that we were able to meet your needs. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible.
If you need any further assistance or have any questions, please don’t hesitate to reach out. We’re here to help!
Helpful response
We had a problem with a supplier unable to properly bank a cheque and Saffron sorted this very promptly and efficiently.
22 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your positive feedback! We are delighted to hear that Saffron was able to assist you promptly and efficiently with the issue regarding your supplier and the cheque.
At Saffron, we strive to provide excellent service and support to our customers, and it’s wonderful to know that Saffron’s efforts made a difference in resolving your problem.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your trust in us!
Excellent Service
Excellent Service. I was wandering, how long will it take to resolve my queries. But to my surprised Member Consultant Kendra was pretty sharp and very Professional. She listened, checked and answered and resolved my queries, in no time at all. I was happy and the service was excellent and professional.
25 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your wonderful feedback! We are thrilled to hear about your positive experience with Kendra. It’s fantastic to know that she was able to address your queries promptly and professionally.
We strive to provide excellent service, and it’s gratifying to see that Kendra’s attentiveness and expertise made a difference for you. Your satisfaction is our priority, and we are delighted that you felt well taken care of.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Alasdair understood what I wanted and gave me the information that I needed.
Alasdair understood what I wanted, gave clear information on the products that made it easy for me to decide what I wanted.
Excellent customer service.
24 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for taking the time to share your positive experience with Alasdair! We are delighted to hear that he was able to understand your needs and provide you with clear information about our products.
We pride ourselves on delivering excellent customer service, and it’s wonderful to know that Alasdair made your decision-making process easier. Your satisfaction is our top priority, and we appreciate your kind words.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Kendra is such a nice person,she has…
Kendra is such a nice person,she has taken time to explain policies to me and given excellent advice. Glad I chose SWBS for my savings.
23 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you so much for your kind words regarding Kendra! We are thrilled to hear that she has provided you with excellent service and taken the time to explain our policies clearly. We strive to ensure our customers feel supported and informed, and it’s wonderful to know that Kendra has made a positive impact on your experience.
We really appreciate your trust in us for your savings needs. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Friendly and efficient service
I have had excellent service in branch and on the telephone. Recently I needed to call a few times and the customer services has always been friendly and efficient. Kendra said she would keep a check on my problem and call me back in a few days. She rang today to check I knew all was now sorted. Excellent service.
22 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your wonderful review! We are thrilled to hear that you have consistently received excellent service both in branch and over the telephone.
It’s fantastic to know that Kendra was able to assist you effectively and followed up to ensure that your issue was resolved. We pride ourselves on our friendly and efficient customer service, and your feedback reinforces our commitment to providing the best experience for our customers.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Excellent Service
Exceptionally friendly, helpful staff, who understood my requirements perfectly. Received a lovely personal email asking to write a review, which I am very happy to do.
22 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your kind review! We are delighted to hear that our staff provided you with exceptionally friendly and helpful service, and that they understood your requirements perfectly.
We truly appreciate you taking the time to share your experience, and we are glad that you received a personal touch in our communication. Your feedback is invaluable to us and motivates our team to continue delivering outstanding service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Fantastic service
Fantastic service. Phone call answered promptly. Staff member very knowledgeable and efficient. Query answered with Confidence and work carried out immediately.
22 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your fantastic review! We are thrilled to hear that you received prompt and efficient service during your recent phone call.
It’s wonderful to know that our staff member was knowledgeable and able to address your query with confidence, ensuring that your needs were met immediately. We strive to provide our customers with the best possible experience, and your feedback reassures us that we are on the right track.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
I had been locked out of my account
I had been locked out of my account , I was on the chat with on line for ages trying different things to no avail . I then made a phone call and spoke to the wonderful kendra , so nice , helpful, calm, reassuring, confident , kendra put me at ease , and assured me the problem would be sorted and it was , thank you sooooo very much kendra you were amazing xxx
22 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your heartfelt review! We are so pleased to hear that Kendra was able to assist you during your time of frustration with your account.
It’s wonderful to know that her calm and reassuring approach made a positive difference in your experience. We pride ourselves on having a team that is not only knowledgeable but also genuinely cares about our customers, and Kendra exemplifies this perfectly.
Your kind words will certainly be shared with her, and we are grateful for your recognition of her efforts. If you have any further questions or need assistance in the future, please do not hesitate to reach out.
Thank you once again for your feedback, and we look forward to serving you again!
Their excellent customer support adds to their strong financial offerings
As ever, contacting Saffron Building Society was smoother & quicker than with most financial institutions, and their staff member (Kendra) was both professional and human. I’ve used SBS for about a decade, both for a small company I owned and also personal finance. Their rates are very good, their staff are well trained, patient, and friendly. They also reward loyalty. Unlike most other financial organisations where they slowly drop your savings rates or have the best deals only for new customers, SBS have the best deals for existing customers. I’m getting old, dealing with SBS is a refreshing return to a local building society that looks to do the best for their members and does not treat you like customer 17113589.
19 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your wonderful review! We are delighted to hear that your experiences with Saffron Building Society have consistently been smooth and efficient. It’s fantastic to know that Kendra provided you with a professional and personable service.
We truly appreciate your loyalty over the past decade. Your recognition of our competitive rates and the training and friendliness of our staff means a great deal to us.
At Saffron, we are committed to rewarding our existing customers and ensuring that you receive the best deals available. We pride ourselves on being a local building society that prioritises the needs of our members, and it’s heartening to know that you feel valued and respected as an individual rather than just a customer number.
Thank you once again for your kind words. If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to continuing to serve you!
Kendra could not have been more helpful…
Kendra could not have been more helpful or knowledgeable
Sorted my problem with no fuss, not surprised because the service from Saffron is always exemplary
19 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your fantastic review! We are thrilled to hear that Kendra was able to assist you so effectively and that her helpfulness and knowledge made a positive impact on your experience.
At Saffron, we take great pride in providing exemplary service, and it’s wonderful to know that we have met your expectations once again. Your satisfaction is our top priority, and your kind words encourage us to continue delivering the best possible support to our customers.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
Alistair was helpful
Alistair was clear, polite and helpful and guided me very professionally through the isa process very clearly. Plus very informative on saving rates.
19 juin 2026
Avis spontané
Réponse de Saffron Building Society
Thank you for your positive feedback! We are delighted to hear that Ally provided you with clear, polite, and helpful guidance throughout the ISA process.
We aim to ensure that our customers feel well-informed and supported, and it’s wonderful to know that you were assisted effectively, especially regarding saving rates. Your satisfaction is our priority, and your kind words motivate us to continue delivering excellent service.
If you have any further questions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again!
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