S.A.GemsAvis 

87
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great experience with SaGems! Ordered a custom ring, Monil was responding really fast to my questions and helped with the shipping process as well. I will order from them again in the future!

Noté 5 sur 5 étoiles

This was my first time ordering from a jewelry company without being able to go in person, so I was a little nervous. I sent several pictures of what we were looking for, and they designed it perfect... Voir plus

Noté 5 sur 5 étoiles

Amazing experience with S.A Gems from first contact custom made size no extra charge. Full tracking and In contact from time it left to time it was delivered. Quality of the gem and ring are outstand... Voir plus

Noté 5 sur 5 étoiles

I am so happy with my two rings from SA Gems: a 5.36 carat emerald cut lab diamond set in a 14k yellow gold bezel; and a 7 carat pear lab diamond 5-prong set in 14k yellow gold with side baguettes (wh... Voir plus

À propos de l'entreprise

  1. Diamantaire

Écrit par l'entreprise

At S.A.Gems, we specialize in offering an exquisite selection of high-quality loose diamonds, tailored to meet the unique preferences of each customer. As a dedicated online retailer, we pride ourselves on our commitment to excellence and meticulous attention to detail. Our collection features a diverse range of cuts, clarities, and carats, ensuring that every client finds the perfect gem for their needs.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

87 avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,7

Tous les avis

(87)

63 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great experience

Great experience with SaGems! Ordered a custom ring, Monil was responding really fast to my questions and helped with the shipping process as well. I will order from them again in the future!

20 juin 2026
Noté 5 sur 5 étoiles

Amazing experience with S.A Gems

Amazing experience with S.A Gems from first contact custom made size no extra charge. Full tracking and In contact from time it left to time it was delivered.
Quality of the gem and ring are outstanding view happy with the final product ✨️ would 100% recommend

28 mai 2026
Noté 5 sur 5 étoiles

This was my first time ordering from a…

This was my first time ordering from a jewelry company without being able to go in person, so I was a little nervous. I sent several pictures of what we were looking for, and they designed it perfectly. They communicated with me every step of the way, answered even my smallest questions, and were professional, knowledgeable, and genuinely friendly.
The finished piece exceeded both my expectations and my fiancée’s. She was beyond thrilled and still can’t stop staring at it. I couldn’t be happier with the entire experience.

3 juin 2026
Noté 5 sur 5 étoiles

My rings are incredible

I am so happy with my two rings from SA Gems: a 5.36 carat emerald cut lab diamond set in a 14k yellow gold bezel; and a 7 carat pear lab diamond 5-prong set in 14k yellow gold with side baguettes (which I ordered 2 months later). Both rings are expertly crafted with high quality settings and the stones are exquisite. The pear has no bow tie and is beautifully faceted (looks like a $250k ring). The emerald cut has no windowing and has the perfect desired hall of mirrors effect. The rings were completed on time (3-4 wks for each) and arrived in lovely velvet boxes with nice notes. SA Gems offered the best price with best service and I researched thoroughly. (By contrast, one company had fairly comparable prices but abysmal service.) SA Gems is a great company. I can’t wait to order more lab diamond jewelry!!

28 mai 2026
Noté 5 sur 5 étoiles

S.A.GEMS provided my dream ring!

S.A.GEMS was wonderful to work with on my recent purchase. I had many questions and concerns as I never purchased a diamond on-line before, Monil took the time and patience to answer all my questions, sending me videos of the stone, cad drawing of the setting and video of the completed ring. The ring is beautiful and the diamond exceptional in color, quality and cut! As I would not be able to find a Ashoka cut natural diamond of this quality and size, this lab created diamond exceeds all my expectations!

18 mai 2026
Noté 5 sur 5 étoiles

Stunning Ashoka ring!

Recently purchased a very large Ashoka cut diamond from S.A. Gems and I am extremely happy with the diamond, setting and entire experience I received when dealing with Monil. First the Ashoka cut is not a common cut and not offered on most sites. I had many, many questions and concerns as I have never purchased a diamond online before but S.A.Gems put me at ease and answered all my questions and concerns. I received a video of the stone I was interested in and a cad drawing of the custom setting. I have purchased a lot of diamonds and jewelry and I must say this purchase was effortless. Price was phenomenal, setting was perfect and I received it quickly. I know I was nervous purchasing online but was so happy with the ring! My stone is a 9 carat, E color and VVS2 and stunning!

21 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great company, LOVE LOVE my ring

Great company. I bought my 2nd lab diamond ring with SA Gems soon after receiving my 1st purchase (beautiful 5.36 carat emerald cut lab diamond ring), a 7 carat pear with side baguettes in 14k yellow gold. The pear ring is gobsmacking. Truly gorgeous, elegant and epic. It’s a substantial piece of jewelry. The setting is classic but gold-solid in a luxurious way, ie, expensive-looking to match the exquisitely cut deliciously icy G color, VVS2 clarity pear (no bow tie!). For a year, I researched many online jewelry sites to begin my lab diamond collection. The other well known sites with a big online presence were either MUCH more pricey than SA Gems, or had comparable prices to SA Gems but with terrible customer service so I didn’t trust them. All IGI certified lab diamonds are sourced the same by the retailers, so what matters is “price + quality+ service” and SA Gems nailed it for me. Shrushti and Monil at SA Gems provided excellent customer service with the best prices anywhere. My two rings with them are high quality jewelry. They shipped my pear ring on time (3-4 weeks) in a lovely velvet box, with a nice note on the inner UPS package, a thank you card, and the IGI certificate in a plastic sleeve. Everything has been first class with SA Gems and yet the lowest prices anywhere. Not sure how to upload photos here but seeing is believing. My rings are stunning. It can be scary to order quality jewelry online but SA Gems has my trust. I will be ordering more lab diamond jewelry from SA Gems and I highly recommend them! The first day I wore my ring, 5 people requested the source info and SA Gems 100% deserves the new customers.

21 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Beautiful ring

Beautiful ring! Stone is absolutely gorgeous!! I highly recommend SAGems. Site can at times be frustrating to navigate but worth the effort.

3 mai 2026
Noté 5 sur 5 étoiles

I was looking for a perfect ring!

I was looking for a perfect ring for quite a while and my cousin told me about SA Gems and I couldn’t believe the quality for the price I got it for! I asked for a favor to receive it early as we were going to go out of the country and they made it happen! It is beautiful and my NOW fiancé was sooo happy with it! I highly recommend using them for your jewelry needs and wants!

3 mai 2026
Noté 1 sur 5 étoiles

Extremely Frustrating and Inconsistent Experience

I had an extremely frustrating experience with this custom order process. From the beginning, there were multiple inconsistencies, communication delays, and shifting information that ultimately caused me to lose trust in the transaction entirely.

The process started with being shown diamonds that were unavailable, followed by repeated delays in updates and missed communication commitments. Timelines and expectations continuously changed, and there were ongoing discrepancies between what was discussed in emails versus what was reflected in the documentation and product materials provided.

When I raised concerns about the final ring, those concerns were repeatedly minimized as “lighting issues” or misunderstandings rather than being directly addressed. Even the video files sent to review the ring were initially inaccessible, adding to the ongoing communication problems.

After significant back and forth and escalation, the order was ultimately canceled and refunded. While I appreciate that the refund was eventually issued, the overall experience was stressful, time-consuming, and not what I would expect when making a significant custom jewelry purchase.

6 mai 2026
Logo de S.A.Gems

Réponse de S.A.Gems

Thank you for sharing your feedback. We are sorry this custom-order experience became frustrating, and we acknowledge that one video update should have been sent sooner. We apologized for that directly.

For future readers, we do want to provide important context. This was a custom ring and band order that went through a detailed approval process before production. The customer was shown center-stone options, and when one supplier's stone was no longer available, we sourced comparable replacement options, offered a courtesy discount, and the customer selected the replacement center stone before we acquired it and began CAD/design work.

After that, we created the custom CAD and made multiple revisions based on the customer’s requests, including changes to the halo, basket, wedding-band fit, prong style, and band thickness. We did not move into production until the customer reviewed the updated CAD with measurements and approved the design, stating that the proportions, band thickness, and overall structure looked great and that she was comfortable moving forward.

Once the rings were completed, the customer raised concerns about the diamond and the ring size not being what was approved by her. We explained that the center diamond was the exact selected stone, that it would come with the original certificate and laser inscription, and that it could be verified by any independent jeweler. We also stated that the ring size had been checked and that the finished piece followed the approved CAD.

Even though this was a completed custom order with a remaining balance due, we offered multiple ways to resolve the concern: additional videos, a direct call, independent verification, an additional courtesy discount, and an exception to our normal policy by offering to send the main ring for in-person review before the remaining balance was paid.

Ultimately, when the customer still did not feel comfortable proceeding, we chose to cancel the order and issue a full refund.

We care deeply about transparency, craftsmanship, and customer trust. While we disagree with parts of this review’s characterization of the process, we also recognize that communication is a major part of the custom jewelry experience. We will use this situation to improve how we communicate, update timing, and expectations throughout custom projects.

Noté 5 sur 5 étoiles

Great help on custom rings

The ring is amazing. Customer service through Instagram was super helpful. I got a customize ring and was even better for what I was expecting. They gave me enough options and helped me decide.

7 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing jewelry and pricing

The diamond and the setting are gorgeous! It was a great value for an exceptional piece. The customer service was so helpful,they always responded quickly and with thoughtful knowledge. Best of all they were flexible with all the changes I requested on the ring. It shipped quickly and securely. And with all the IGI paperwork and a nice ring box. A+ for S.A.Gems, I've been telling everyone about them!

22 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Just WOW

Just WOW! We purchased a loose diamond and the whole time i was panicking thinking it was a scam. It is not! Communication from the company is good, shipping is a bit slow, however given the quality of the diamond recieved at the price we got it for, it is forgiven. We will be purchasing again.

20 avril 2026
Noté 5 sur 5 étoiles

I found this company on Instagram.I…

I found this company on Instagram.I couldn't find much online about SA Gems. only that they are out in Lexena KS. Skeptical at first. I was looking through their selection and they have a large variety of styles. they are very helpful when I reached out to them before my purchase. I looked at 4 other companies afterwards. I had a budget in mind and they had what I want at the price I could afford. The other companies I looked at were slightly more expensive but didn't have what I was looking for. so I gave it a gamble. they gave me a lead time and delivered on their promise. Ordered 3/20/26 got it in hand 4/21/26. Also came with a cool box when you open it up it has a LED. super dope. Highly recommended.

20 avril 2026
Avis spontané

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