Salem Ghosts Avis 256

STAY AWAY FROM THIS COMPANY.

We had the worst tour experience you can imagine in Salem, MA. Here's just a sample:

We received a text from our tour guide, Jon, at 5PM reminding us of our meet up spot and time - 210 Essex Street at 5:45pm for the 6pm tour. He said he'd be wearing a tan cap and black hoodie, which was not what the email confirmation said he'd be wearing (a marked US Ghost Adventures shirt and holding a lantern).

When we arrived at the meetup spot at 5:45pm, Jon was there as described in his text, and smoking a cigarette. We were apprehensive to approach due to him not looking like a professional tour guide, until we saw him talking to another couple that was on the tour. When we approached him to check in for the tour and ask if he needed to see our tickets, he joked around saying that he trusted us and never asked to see ID, scan our tickets, or any indication that we were supposed to be on this tour. He did the same thing with another couple that approached him for the tour - never asked for their tickets or checked them in.

From the beginning of the tour, nothing was as expected:
- At the start of the tour he asked US what tour this was... he should probably have that information. He also asked us where we wanted to go and see - shouldn't he be telling us that?
- Nothing about his stories described the historic nature of the time
- His stories were confusing and long-winded, never hitting any historical facts
- We barely walked anywhere in the town. At one point we were in a parking lot looking at a new construction building 300 feet away and at another point we were looking into people's windows at an apartment complex where the prison once stood. We were not shown any main attractions that were advertised on the website

The tour was supposed to end at 7pm and by 7:15pm we were down near the subway station with no end in sight. The final straw was when he told us all to walk ahead to Howard Street so he could hang back and have a cigarette. My sister is pregnant and our entire family did not appreciate the lack of respect and professionalism and at that point decided to leave the tour.

Traveling all the way from California, we had one day to spend in Salem. We planned our entire day around this tour and it completely wasted our time and was not what we expected at all. We left feeling like we were taken on a tour by a random local scam artist. Do not take the risk with this company when there are so many other reputable tour companies out there.

Also, when I notified the company of this horrible experience all they did was give a 50% refund and offer to send us on another one of their horrible tours. Terrible customer service on top of a terrible tour. Disappointment all around.

So fun! Informative and spooky

Our guide was so knowledgeable and made the tour fun and interesting. I wish we had been able to do more ghost hunting type stuff or be able to go into actual haunted places but my kids loved this and being able to walk around Salem at night was great!

Mason is a wonderful tour guide and extremely knowledgeable. Thank you!

We had such a great time! Our guide, Elizabeth, was so knowledgeable and fun! She made our experience tour one to remember!

Mason was an amazing tour guide. He was informative, spooky and really fun. The tour was very well paced and had a good mix of history about pirates, witch trials and a murder. Would highly recommend!

Our guide Mason was fantastic. We took the trip for my sister’s surprise bachelorette party and everyone was great. Mason was a good sport, gave us a lot of history and ghost stories to think about as we toured the area.

Best ghost tour we have been on! We have been on several others in New Orleans, Savannah, and Saint Augustine. Our tour guide Patrick made this tour the most enjoyable! He was very knowledgeable on the history of the city, was able to answer all our questions, and was very funny. Well worth the price. Would definitely come back especially if we could get Patrick as our guide.

The tour was great and informative! I will definitely use this company again if we return to Salem in the future. Our tour guide, Jenna, was the best!

Simon was a fantastic tour guide - very knowledgeable and entertaining! It was an easy walk with interesting stops and stories.

There’s a lot of walking, but the trolley ride was really well organized.

Very informative

Booked this tour pretty last minute and I’m glad we did! Mason did an amazing job with keeping our attention and keeping it interesting. Very cool guy. Would recommend 10/10.

Great experience full of interesting stories and information. Erin even gave us an awesome late night dinner recommendation. Erin, the tour guide, was personable and prompt. I would highly recommend this tour.

The story telling was great. But suggesting a beverage without price is annoying I paid $15 for a drink that was meh..

The tour was very interesting, the tour guide explained it to us very well and we had a lot of fun.

Our tour guide Jena was amazing, her stories and information were so in depth.

Sam was a fantastic tour guide!! Even as it poured the rain down he made this tour fun and also spooky!!! Thank you Sam!

Sam was an excellent guide who have a very in depth description of the stops while keeping it very entertaining! Highly recommend people doing the extended tour so you can experience the cemetery portion of the tour, was such a cool experience!

The tour allows you to walk around and learn more about the salem witch trials while also seeing the buildings/plots the events took place! For those who love history, stories, witchcraft, and more its perfect.