Samson Athletics  Avis 

I have about 30 tops from this company, always great quality and - just as importantly - entertaining 😄

Always happy with the quality

Really disappointed as the design of the t shirts are quite cool but the email address and phone numbers shared give hope you might get someone to reply to you but after 3 emails
And leaving a voicemail I got no reply to my enquiry on timelines. 2 t shirts arrived eventually and at the point of me letting you know onward contacting my credit card profile to start the process to get my money back and only then I got a message that my purchases had been shipped but no reply to any of my messages. Not that impressed by the quality of the t shirts vs what they look like online but as I struggled to get them I don’t hold out any hope to get a refund so don’t have time to potentially chase. Shame as I would have bought more if the service and quality was better as they look good online and less so when o received the items

Absolutely impossible to return/exchange an item. No reply to emails sent when the return link doesn't work. Now well outside the return window so I'm stuck with items that weren't cheap that are of no use to me.
The email address given to resolve this in the reply to this review came back as undeliverable! So definitely impossible to contact!

I am giving 5 stars because I genuinely love the quality of the gear, ordered 3 vests and a t shirt. All fit so much better than any other gym gear I have. It's different to anything else you see in the gym and you look a lot less like an NPC.

My only criticism is that it took 18 business days to arrive, and that was after 2 emails and a direct message on Instagram.
I don't want to give less than 5 stars as im a small business owner myself so I appreciate how difficult things can be sometimes. This is my second order, hoping on my next order I get my items a bit quicker.

Thank you for providing something a bit different and please keep the quality of the material as good as it always has been.

The quality is excellent and the hoodie is a great fit. But I feel let down by the delivery and communication. When my order was overdue by several days I sent an enquiry email. I got no response but then received a delivery notification from Royal Mail, and delivered the following day. No curtesy email from the company or explanation of why my order had taken so long. It felt like my order has been forgotten and my email reminded them they had an order to fulfil.

I love the fact they’re an independent company as opposed to the large corporate fitness brands, however…
They would do better in managing their customer expectations when it comes to delivery. They say up to 10 working days to process the order, but in reality, it could be up to 16 working days before you receive the order (this happened to me). My order took 22 days in total to be delivered. This meant I missed the two birthdays I ordered them for and Mother’s Day. When people order, they don’t care how long it takes to process; they care how long it will take to be delivered. Just say, up to 22 days for delivery.

I needed to exchange 2 T-shirts as they were too big. Communication from the company was brilliant, they were happy to exchange the items. It took a long time to receive the new T-shirts due to stock issues, but I was kept informed. The products are fab, I love the style and the quality is great.

Excellent customer service! Had an issue with ordering and contacted via facebook. They sorted issue straightaway! Will definitely be back!

Ordered a load of t shirts, when they arrived one t shirt was slightly smaller than the rest although being the same size and fit on the tag. Emailed Samson and after a few photos of proof sent. Sam sent a replacement which arrived in a few days, new one fits perfect I didn’t go on to complain as I just wanted to know if the sizing was right. Brilliant customer service and I will be using them again.

Awesome team, i've never had a bad experience with them and have ordered multiple times. Always get compliments on my gym tops!

I’ve bought five different items from Samson. The Sciatica cropped shirt, brilliant design and so comfy. Then I bagged the Hungry hoodie (went oversize on purpose) its buttery soft material, snuggly comfortable- the colour is gorgeous. I’ve also got three new Tanks because the designs are fun, they look great on and you’re supporting a small business. They print each order to order which is very cool if you ask me. I’m a second time buyer who will be a third and fourth time buyer.
The quality of the clothing is what makes these items a must have for me. I train 4-5 times a week and want to look cool while I’m dying on the floor, panting like a boxer dog and sweating like a marine doing a maths test!

Ordered some Tie Dye t-shirts for a FFMM crossfit comp. we wanted identically matching shirts that were bright and stand out.. these have not disappointed! Colours are even better in real life! delivery was very closed to the promised 10 days, so i was nervous about getting them in time BUT i had left it to the last min to order and you guys delivered!!

Few more comps planned so will be back for some more matching merch!!

Ordered a few T shirts and a hoody, all great looking and good quality.

The issue is, two tees didn’t fit so I’ve returned them, and since then I’ve waited almost two weeks and still not received replacements. The most frustrating element is the lack of communication though - not responding to emails, no updates etc - not good. I appreciate it’s all hand printed and will naturally be a slow process because of that, but as a customer the lack of comms is really poor.

It’s really annoying because the clothing is awesome and I would 100% buy again (and keep buying) but lack of communication and the delays just put me right off.

Been searching for vests the right fit and shape for a long time. Came across samson and thought id give them a try. Ordered 3 vests couldn't be happier.

Ordered 3 tops and absolutely love them! Great value with the 3 for 2 offer. The quality is great, the fit is spot on and will be my go-to for exercise.
Fun designs make them an easy choice for a workout.

Waited an age for three t shirts to turn up, and when they finally did I couldn’t be more disappointed.

Keeping in mind these are supposed to be “athletic” t-shirts, they are the cheapest polyester t shirts I have ever seen, meaning they will be hot and uncomfortable. The material is so thin you can see the light through it.

These were purchased as a birthday gift, so unfortunately I’m now stuck with them.

Samson stuff is fantastic. I first purchased some t shirts from them in 2021 that i still wear now, im a big fan of their hoodies, t shirts and vests.

Their stuff is quality and has personality. Do i wish the stuff came in next day? yes

do i understand why its not, also yes.

Any issues, Sam their MD has repsonded to my emails. Overall, i enjoy Samson

Had a previous issue with items not arriving, frustratingly no response from customer services but then discovered they'd had a warehousing problem - fair enough. Eventually reordered a few T shirts again as the last ones are years and years old and well worn, still look pretty ok for 8 years of use. These new ones are AWFUL. The colour and the design are great but the quality is awful. The design is all cracked, peeling and falling off after a few washes. Completely unwearable. The cotton is fine, the shape of the shirt is fine, they wash fine - except everything peeling off. Have given up with Samson Athletic and won't be purchasing again!

Ordered a number of items off Samson Athletic, can’t fault the quality or sizing, love their products.
Recently purchased three pairs of socks from them, perfect fit and very comfortable.
Their customer service is first class, I emailed them on a Saturday afternoon with a query, the Customer Service team responded almost immediately. Never had this kind of response from any company before.