Sandy Leaf Farm Avis 

Réponse de Sandy Leaf Farm

11 janv. 2026

Thank you for your review. Based on the contents you describe, this product was not supplied by us and does not match our current or recent Kintsugi repair kits.

The version you refer to, containing two identical glue tubes and different instructions, was discontinued over four years ago and is no longer manufactured, sold, or supported by Sandy Leaf Farm. All stock of that version was withdrawn and should not be in circulation.

We do not sell through eBay, and unfortunately kits of this type occasionally surface via unauthorised third-party sellers who acquire old or expired stock. In such cases, issues with missing components, expired materials, or confusing instructions are exactly the kinds of problems that can occur.

For clarity:
- Our current kits include the correct number and type of adhesives
- All components are in-date and quality checked
- Instructions have been revised and simplified for several years

We recommend that the purchaser contacts the seller they bought the item from for a refund, as the product was not purchased from us or through an authorised channel.

That said, if you would like us to confirm the batch or version you received, you are welcome to contact us at help@sandyleaffarm.com with photos of the contents and packaging.

Kind regards,
Ben
Sandy Leaf Farm

Réponse de Sandy Leaf Farm

1 avr. 2025

Hello

Thanks for your review, and I’m really sorry to hear that your cheese making kit didn’t arrive as it should have.

We’ve recently taken over Sandy Leaf Farm, and we’re aware that under previous management, issues like incomplete kits and missing information were far too common. That’s not the standard we want to uphold, and we’re actively working to put things right.

A missing item and an incomplete recipe book are frustrating — especially when the kit was a gift. We'd love the chance to sort this out properly for you. If you could email us at help@sandyleaffarm.com, we’ll send you the missing item and a complete digital version of the recipe guide straight away.

Thanks again for flagging this — your feedback helps us get better.

Best wishes,
The Sandy Leaf Farm Team

Réponse de Sandy Leaf Farm

1 avr. 2025

Hello,

Thank you for your honest and detailed review — and I’m truly sorry for the experience you've had.

We’ve recently taken over Sandy Leaf Farm, and it’s clear that the level of customer support you received fell far short of what anyone should expect, especially with a gift that’s meant to be meaningful and thoughtful like a Kintsugi kit.

The way your enquiry was handled — slow replies, inconsistent communication, and an insensitive request for a gift receipt — simply isn't acceptable. We completely understand how uncomfortable and inappropriate it would have been to go back to the gift-giver. That shouldn’t have been asked of you.

We're now working hard to rebuild trust, starting with listening to feedback like yours. Please reach out to us at help@sandyleaffarm.com with your name and the details you’re comfortable sharing, and we’ll make this right — no receipt needed, just a genuine apology and a replacement sent out promptly.

Thanks again for taking the time to share your experience. We’re committed to doing better, every step of the way.

Best regards,
The Sandy Leaf Farm Team

Réponse de Sandy Leaf Farm

1 avr. 2025

Hello,

I'm really sorry to hear you had such a frustrating experience with the DIY concrete planter kit.

We've recently taken over Sandy Leaf Farm and are aware that, under previous management, some of the kits didn’t meet expectations. We’re working hard to improve both product quality and customer support — and feedback like yours is important to that process.

If you're open to it, we’d really like to make this right. Please reach out to us at help@sandyleaffarm.com and we’ll do our best to resolve things for you.

Thank you for taking the time to share your experience.

Best wishes,
The Sandy Leaf Farm Team

Réponse de Sandy Leaf Farm

1 avr. 2025

Hello,

I'm so sorry you've had this experience — especially when your question was not only simple but incredibly important.

We’ve recently taken over Sandy Leaf Farm and are fully aware that under previous management, customer service was unacceptably poor. That doesn’t make your experience any less frustrating, particularly given your need for clear and accurate information as a Coeliac.

You absolutely should have received a timely response — and the fact that you had to throw the product away is simply not okay. We’re now working hard to rebuild trust and fix the damage done, starting with better communication and accountability.

Please reach out to us at help@sandyleaffarm.com and we’ll provide a full allergen breakdown and offer a replacement or refund to make up for the product you lost.

Thanks again for highlighting this — we’re determined to do better.

Best wishes,
The Sandy Leaf Farm Team

Réponse de Sandy Leaf Farm

1 avr. 2025

Hello,

I'm really sorry to hear about your experience — missing ingredients and no response despite multiple attempts to get in touch is incredibly frustrating, and absolutely not how things should be handled.

We’ve recently taken over Sandy Leaf Farm, and sadly, issues like yours were far too common under the previous management. That’s exactly what we’re here to fix.

If you're willing to give us a chance, please email help@sandyleaffarm.com and we’ll make it right — whether that’s a replacement kit or a refund. No runaround, just real support from our new team.

Thanks for your honest feedback — it helps us do better.

Best regards,
The Sandy Leaf Farm Team

Réponse de Sandy Leaf Farm

1 avr. 2025

Hello,

I'm so sorry to hear this — a gift from your daughter should have been something special, not a disappointing experience with an out-of-date and possibly opened kit.

We’ve recently taken over Sandy Leaf Farm, and unfortunately, poor product checks and a complete lack of customer service were common before we stepped in. That’s exactly what we’re working to change.

We’d really appreciate the chance to make this right. Please drop us an email at help@sandyleaffarm.com, and we’ll get a fresh replacement sent out straight away — no hassle.

Thanks for your patience, and again, sincere apologies for the frustration this has caused.

Best wishes,
The Sandy Leaf Farm Team

Réponse de Sandy Leaf Farm

1 avr. 2025

Hello,

I’m really sorry you had this experience — receiving a Kintsugi kit with no gold powder is incredibly disappointing, especially when it’s the key part of the whole kit.

We’ve recently taken over Sandy Leaf Farm, and unfortunately, a lack of proper quality control and poor customer service like this were far too common before our time. That’s exactly what we’re here to change.

Thank you for your patience — and yes, we are reading this. Please email us at help@sandyleaffarm.com and we’ll send out a replacement gold powder right away, no questions asked.

We’re working hard to rebuild trust, one customer at a time — and we’d love the chance to put this right for you.

Best wishes,
The Sandy Leaf Farm Team

Réponse de Sandy Leaf Farm

8 févr. 2018

Thanks for leaving us a review, we're really pleased that you were happy with your experience. If you need any help with your kits we also offer a lifetime of email support via our Help Center.