Sanlam.co.za Avis 12

I submitted my claim form with all supporting documents on 20/02/2026. Sanlam’s stated turnaround time was 30 working days, yet that deadline has passed with no resolution and no meaningful communication.

For over a week I have tried repeatedly to get updates. Their website offers little assistance, and the WhatsApp support channels are extremely poor. Waiting hours for a response only to receive no real help is unacceptable.

When customers submit every required document on time, the least they should expect is transparency, communication, and adherence to promised timelines. Instead, I have had to chase endlessly for basic feedback.

Very disappointing experience from a company of this size and reputation. Based on my experience, service levels and claims communication need serious improvement.

I Kevin Govender have been a loyal client of sanlam for over 10 years. I put in disability claim due me not being employed due this however my claim was rejected not only rejected but they have now dropped the disability claim and death benefits on my policy. I currently pay over R1000 per month and currently am unemployed it's very difficult .Imagine paying for all this years and getting nothing. I am very disappointed and dissatisfied with Sanlam

After decades as a client of Sanlam SA, I honestly cannot say I’ve enjoyed the process of redeeming benefits @ retirement. I suppose it was partially due to processing my application from overseas being a non-resident of SA. But this shouldn’t be so. It’s disappointing that I had to go up to Arbitrator but my experience wasn’t as expected. This is entirely my personal opinion based on the countless communications with Sanlam that eventually got me the result but not without much difficulty. I now understand why so few reviews are given & the ratings are so low. I hope Sanlam can sharpen its processes and putting customer interests first. Best wishes for the future

I have been trying to update my beneficiaries on my life policy since 2021 with absolutely no success.
I have attempted to resolve this through every available channel, the dashboard/app, email, phone calls and WhatsApp, yet I have received no assistance or resolution over these years.
This is extremely concerning, as updating beneficiaries is a basic and critical function of a life policy. If something as fundamental as this cannot be handled, it raises serious questions about what would happen in the event of a claim.
I am not asking for anything unreasonable, only proper assistance and confirmation that my beneficiaries have been updated.
I am hoping this review will finally prompt someone to take responsibility and resolve this matter urgently.

Recently moved or trying to move my life policy from momentum to sanlam. Did everything they asked, but they refuse to accept my business account, I'm assuming because its a sole proprietor business account. Its been open for 10years. I can't seem to get answers from my broker, tried to contact sanlam using multiple ways and no one comes back to you. Me and my husband moved, his went through with no issues and I get no explanations from anyone. We moved from momentum thinking service will be better, but it seems like its the same incompetent service everywhere. Really disappointing

I’m extremely disappointed with the service I’ve received from Sanlam. My claim was initially supposed to be resolved in August, then I was told it would be finalised in October, and after that, I was assured it would be sorted out by the 3rd of November. It’s now well past that date, and nothing has been resolved.

Each time I contact Sanlam, I’m given new promises and timelines, but no action ever follows. I’ve now been told they’ll be able to “explain” what’s going on within 72 hours — which means I’ll only get an update by 7 November — not a resolution, just an explanation. That’s simply unacceptable after months of waiting.

This repeated pattern of delays and poor communication shows a serious lack of accountability and customer care. I expected a far higher standard of professionalism from a company like Sanlam. At this point, I just want a straight answer and proper resolution — not more empty promises.

Change of address on my life policy has been going on for 6 weeks and still incorrect. Also been notified that I cannot be included into a correspondence regarding my policy as I am a monthly cash paying client. All allegations can be backed up by emails. No professionalism or customer service. Tjimbi Makari and Monique Lucas who are dealing with this matter have no concept of customer service and hide behind the proverbial veil. Be very wary of taking out any policy etc. with this company.

I submitted a claim weeks ago and have received absolutely no response or update from Sanlam / Centriq. This level of service is disgraceful. I’m escalating the matter to the FAIS Ombud and warning others to think twice before trusting them with anything important.

It is impossible to deal with this company. Everything takes forever and is an uphill battle. it is the most painful experience for the customer. it took them more than a month to make a simple change to an RA and still it has not been done. They don't care about their customers at all.

Start by replying to your email, then train your consultants that in due course is not a time frame. Train your consultants to be able to get to our accounts with our IDs or Names and they should stop welding power necause they know without them we can't be helped. My experience for 2 months was like i was dealing with SASSA.

Our sister died two years ago. She lived in Durban whilst we as beneficiaries live in the UK. She had entrusted Sanlam in her Will to manage her estate after death. The other review by Taryn dated April 2023, is shocking and covers many of the same issues we have encountered. Poor communication, lack of explanation, incorrect forms sent, badly designed forms, frequent changes of caseworker, slow response to queries ( or none!). I could go on. I pray we will not be still involved with Sanlam after 7 years but having experience of Sanlam and reading Taryns review, I would not be surprised. It seems we are stuck with them. It was our sisters choice to appoint them and even were it possible to ditch them, starting over from scratch isn’t appealing.

Sanlam were appointed to administer my late father’s estate. It has been over 7 years since his passing and as the nominated heirs, my siblings and I, have had to involve The Master, The Chief Master, and The Financial Institute of South Africa, due to several instances of what we believe to be failings and poor conduct within the management of the estate, whereby the estate has suffered direct financial harm as a result of the executor’s failure to act on their fiduciary responsibility and accountability to the estate.

The heirs have made countless requests for clarification, provision of documents, and expenses borne by the estate where we believe these actions and decisions to have not been in the best interest of the estate. However this information has yet to be provided to us at our reasonable request, with some of these requests now ongoing for several months.

The Administration of Estates Act is clear in that legally, an executor and their agents, are required to conduct themselves transparently, and to provide full disclosure to the nominated beneficiaries of an estate. This has not been our experience at all, and on this basis we wish that our father never entrusted his estate to Sanlam to manage.

For over 7 years we have been denied the opportunity to fully reconcile the loss of our late father, and after this experience we feel that we have a very long way to go before we can get closure on our grief, given our memory of his death has been irreparably tarnished by our prolonged experience with Sanlam.