Faisal explained everything very clearly, addressed all my concerns, and was patient throughout the conversation. He showed genuine interest and enthusiasm, which made the whole experience very posi... Voir plus
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Lisez les avis des autres
Sarwa quite simply is one of the most impactful fintech product in the Middle East market. Amazing UI/ UX, great customer service, wealth advisory is now pretty high standards. A long time custome... Voir plus
Sarwa is great at keeping in touch with customers and takes the time to make you feel you made the right choice by investing with them. The Sarwa app is easy to use, it has a lot of useful information... Voir plus
Excellent platform the best in UAE period. I have been using it for my long term investment goals and my family has joined me in the journey. Some improvements when it comes to their sarwa trade produ... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Sarwa is a leading investing and money management platform on a mission to help everyone put their money to work. The one-stop app offers hands-off auto-investing with Sarwa Invest, a do-it-yourself trading of stocks, ETFs, and crypto with Sarwa Trade, as well as a high-yield cash account with Sarwa Save. Sarwa makes investing easy and affordable by using technology to drive down costs. The platform offers a simple user experience with no complicated financial jargon. The company is led by a team of financial and technology experts and is backed by top regional and international funds. Sarwa is regulated by the ADGM Financial Services Regulatory Authority.
Coordonnées de contact
FinTech Hive, Dubai International Financial Centre , Dubai, Emirats Arabes Unis
- +971 4 512 6219
- hello@sarwa.co
- sarwa.co
4,8
Excellent
216 avis
Aucun historique récent de demande d’avis
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Pending deposit update...Very slow
I deposited additional fund via standing order from my bank on July 29 and still not reflecting on my dashboard until today (04Aug). i followed the instruction from the link they've send via whatsApp and they are still confused if that was previous or new deposit after I explained everything and even sent a copy of my deposit slip. Really frustrating. I will cancel my standing order for this investment.
4 août 2023
Avis spontané
Réponse de Sarwa
Hi Ehms, please note that you funded your Sarwa account on a Saturday, meaning we wouldn't have begun processing the deposit till Monday, which then reflected that same Friday. Please keep in mind that we do need 2-3 business days to process any deposit unless using the instant funding option. If you have any more questions or concerns, please reach out to our customer support. We'll be more than happy to help!
Akshay’s clear and comprehensive support
Akshay made the various types of accounts easy to understand and increased my confidence in using Sarwa to invest and save moving forward. Very helpful.
3 août 2023
Avis spontané
Good experience
The guy was honest and gave clear information. We were able to discuss on tips and wayforward in investing.
Thanks for your time.. good job on the App simplicity and ease to use.
3 août 2023
Avis spontané
Réponse de Sarwa
Hello Ian, we're so happy to hear you had a great experience!
Akshay is an amazing person to speak to…
Akshay is an amazing person to speak to and brainstorm on how to make sense out of your financial information. He's very calm and knowledgeable about the topic
27 juillet 2023
Avis spontané
Réponse de Sarwa
Hi Saadique! Thanks so much for your review, we love to hear such amazing feedback about our wealth advisors. We hope to continue providing the best experience possible :)
Very transparent and informative. Keen follow up.
The keen follow up with clients on their progress with using the app is excellent.
The advisor was very knowledgeable and did convey all necessary information is a simple yet comprehensive way. My experience felt very personalized as if I was one of their top clients which made me feel at ease.
26 juillet 2023
Avis spontané
Réponse de Sarwa
Hello Tamir, Thank you for great feedback! We are glad to hear you are enjoying your experience with Sarwa. We are here to support you along your investing journey :)
Réponse de Sarwa
Hello Mani, thank you for the feedback :)
Akshay was very informative and useful
Akshay was very informative and useful. He was keen on answering all my questions and giving me honest advice regarding sarwa’s different products
25 juillet 2023
Avis spontané
Réponse de Sarwa
Hi Tariq, we're so happy to hear you had a great experience on your call with Akshay and we are glad to be part of your investment journey!
Akshay left me confident
Akshay gave me the right feedback for each and every question. Left me confident about my investment decisions.
24 juillet 2023
Avis spontané
Réponse de Sarwa
Hello Amartya! We're so happy to hear you had a great discussion with Akshay :)
Hello everyone after seeing all of your…
Hello everyone after seeing all of your reviews i'm a bit confused. About this app, i started using or trading with this app. Is it safe ? Funding your account way back is actually a problem? What you guys say should i stop trading with this app or should i continue using this platform.
22 juillet 2023
Avis spontané
Réponse de Sarwa
Hello Faraz, we understand why you might be confused and we are here to help address any concerns. With regard to security, Sarwa adheres to the highest standard of compliance and is regularly audited. You can read more about our security on this page https://www.sarwa.co/security.
Sarwa Digital Wealth (Capital) Limited is regulated by the Financial Services Regulatory Authority (FSRA) as a Category 3C entity in the ADGM. Sarwa X, Sarwa Crypto, Sarwa Trade, and Sarwa Save are all products offered through Sarwa Digital Wealth (Capital) Limited.
With regard to funding, we had faced some delays recently with some of our clients and this was due to operational issues faced by our banking partners ENBD. On normal days, it takes 2-3 business days for local transfers. Rest assured, we are actively working with Emirates NBD to resolve the matter as quickly as possible and we are committed to providing the best service possible as always.
My issue was resolved by Sarwa
There was a slight delay in receiving funds due to some name difference between Sarwa and my bank account. However, Sarwa resolved the issue. I would recommend others to pay by debit card even though there's an additional fees if you want the funds in your account immediately. Otherwise, better to transfer from your bank account if you are planning to invest a large amount. I recommend Sarwa to everyone who has patience in the trading journey.
14 juillet 2023
Avis spontané
Réponse de Sarwa
Hello Sanjaya, we highly appreciate your patience in this process and we do sincerely apologize for the inconvenience. We hope you have a great investment journey with us moving forward :)
It was very clear
It was very clear, Faysal was very kind and took the time to explain and to answer all my questions
He showed good knowledge and explain in very clear steps and easy concepts all what I couldn’t understand
20 juillet 2023
Avis spontané
Réponse de Sarwa
Hello! Thank you for the feedback, we are happy to be helping in your financial journey :)
Helpful and approachable
Helpful and approachable. Answered all of our questions.
20 juillet 2023
Avis spontané
Réponse de Sarwa
Hi Candice, thank you for the feedback, hope you have a great investment journey :)
Still not reflected my deposit amount on my dashboard
This is a very bad thing. I transferred the money from my bank account to Sarwa's account ten days ago. At that time the US stock I wanted to buy was available at a very low price and now its price has increased by 40$. Perhaps choosing Sarwa was my biggest mistake. Thank God that I did this amount just to test and I already knew that Sarwa isn't a good platform for trading.
15 juillet 2023
Avis spontané
Réponse de Sarwa
Hello Amrik, we sincerely apologize for the inconvenience and we understand your frustration. Your deposit was completed and reflected in your account on the 20th of July, this was an unexpected delay, and we hope this does not affect your Sarwa experience moving forward. The standard deposit timeline we hold ourselves to is 2-3 business days. Rest assured Sarwa is committed to providing the best service possible.
Good call and got all the information I…
Good call and got all the information I needed to help me on my investing journey.
19 juillet 2023
Avis spontané
Réponse de Sarwa
Hello Calum, we're so happy to hear you had a great experience on your call and we are glad to be part of your investment journey!
Terrible communication
They have non-existent communication methods. I have been trying to get in touch with someone for over a week with no response. They do not offer a phone number and do not respond over their whatsapp, email and website form. If I do not hear back over the next day, I will be pulling all of my money and investing else where.
17 juillet 2023
Avis spontané
Réponse de Sarwa
Hello Matty, we apologize for the inconvenience this has caused you. Our team has let us know that they have been in touch with you regarding your issue. We have been seeing unusual due to high demand, and we are experiencing a higher volume of messages that is creating delays in responses. We are working hard on resolving this issue. We hope this does not affect your Sarwa experience moving forward.
Intro Call with wealth advisor
I had an informative call with Amen who walked me through investing 101, which was perfect for me as a beginner. He was attentive, friendly and approachable. Thank you!
13 juillet 2023
Avis spontané
Réponse de Sarwa
Hello! We're so happy to hear you had a wonderful experience with Amen, he's amazing :)
Very Professional Client Services
I have been dealing with Sarwa for the last few months and I would definitely give them 5 stars for the client services.
My contact person is Faisal Abdulshakour. He is very professional and helpful. Provides genuine advice and always walks the extra mile with every request! :)
The platform itself though has a lot of room for improvement.
I am looking forward to keep my cooperation with Sarwa and I highly recommend them.
Regards,
11 juillet 2023
Avis spontané
Réponse de Sarwa
Hi Samir! We're so happy that you are enjoying the experience. We really appreciate the feedback and thank you for the review :)
Having worst Experience I tried to open…
Having worst Experience I tried to open an account since last month it’s Pending I tried to talk with support team only get an reply we already send you email about your Missing documents I never get mail They are lying
Just imagine about withdrawals Not recommended to invest your hard earned on this App and don’t need to give me reply to your what’s app and Emails support I already done and got no reply from Since last month
Wolf in sheep Cloths
11 juillet 2023
Avis spontané
Réponse de Sarwa
Hello, we are sad to hear you have had this experience with us, unfortunately as you are aware our team rejected your account, the reasons have been communicated directly to you.
Our customer support team discussed the details of this case with you. As you know, an email requesting the missing documents was sent to you as soon as you submitted your application and prior to the incident. With regard to the delay in feedback, we have been seeing a high demand in applications creating some delays in responses. The team is working hard to keep delivering on the high standards that we hold ourselves against.
Amen was so friendly
Amen was so friendly, professional and helpful!! So glad to have met him!
10 juillet 2023
Avis spontané
Réponse de Sarwa
Hi Ayman, we're so glad to hear that! And we're so thrilled you had a wonderful experience with Amen, he's the best :)
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