Sash Windows London Avis 

296
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Sash Windows London have now replaced a total of 6 old sash windows in my home, most recently with high quality, wooden, double glazed sash windows. Each time they have been super-efficient, professi... Voir plus

Noté 5 sur 5 étoiles

Good service throughout. Good communication, no pressure selling. The windows are well made, open smoothly, and look slim and unobtrusive. They effectively deaden the street noise outside which is wh... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Thrilled with our new window! Our old window used to get terrible condensation that we had to window vac every morning but so far that seems a thing of the past with our new window. The installation t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had an excellent experience with Sash Windows from start to finish. Very helpful and happy to have multiple conversations whilst we were making up our minds. Then when it came to the installation,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service d'installation des fenêtres

Écrit par l'entreprise

Sash Windows London was established in 2005 by Paul Coleman-Carr and is now led by his daughter, Francesca Coleman-Carr. Over the years, we have become one of the most reputable window and door installers serving London, its surrounding areas, Surrey, and the Southwest. Our success is not only attributed to the quality and craftsmanship of our team but also to the trust and customer recommendations of local homeowners who share our values of honesty, reliability, and expertise. Our highly experienced team is here to guide you through every step of the process. We design our products to suit your needs, whether replicating heritage designs for conservation areas or offering modern, contemporary styles. All our products are proudly manufactured in the UK, and we’re committed to maintaining high-quality standards across our product range and installation process.

Bespoke Windows Combining Heritage Values With Modern Design

Free Quotations & Unbeatable Guarantees

We hold some of the highest guarantees on the current market including a 10 year paint guarantee.

Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

296 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,8

Tous les avis

(296)

31 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent quality of windows

Excellent quality of windows, but installing team was by far the best team! 8 windows (with complex set up) installed fast, in 4 days. The team left the house spotless, including between the working days.

I would highly recommend, even if the price is higher than some other vendor, but worth for the peace of mind!

16 août 2021
Noté 5 sur 5 étoiles

We will be using them again

The installers of our windows were amazing. They were polite, friendly, respectful, caring and most of all masters of their trade. They knew what they were doing and were in and out in the promised two days (installing four windows). The windows are beautiful and effective. This is the second time we have used Sash Windows, and we will be using them again.

19 juillet 2021
Avis spontané
Noté 1 sur 5 étoiles

Windows are ok, installation was terrible

Windows are ok, installation was a nightmare. Incorrectly sized window (1 of 3 in a bay window) arrived which meant that we were left with a half-completed job for 2 months with constant dust and debris from the exposed masonry which made our kitchen and dining room unusable until we employed builders to remedy the situation after 3 weeks. Communication was the worst I have ever experienced. With all good intentions, mistakes happen but Sash Windows London is not equipped, or professional enough, to deal with them.

1 juillet 2021
Avis spontané
Logo de Sash Windows London

Réponse de Sash Windows London

Dear Michelle, we are very sorry you feel this way and we acknowledge that there was an error with the measurements for one window which we sincerely apologise for. The product was reordered as a matter of urgency and installed upon arrival. Unfortunately due ongoing restrictions the lead time was longer than usual. Once again we apologise and we hope you are now satisfied with the completed installation.

Noté 5 sur 5 étoiles

Great service from nice people.

Great service throughout from initial quote through survey and installation. Fun, friendly and helpful staff. Very pleased with the finished product. Interior glazing has cut traffic noise completely.

15 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Sash windows were very professional…

Sash windows were very professional from the start process and helpful in providing us with what we needed for our property in our price range. The installation guys were efficient and tidy. They communicated with us if there was a delay with something and talked us through the process.

13 mai 2021
Noté 1 sur 5 étoiles

We had traditional wooden sash windows…

We had traditional wooden sash windows replaced with UPVC double glazed sash into existing frames on the promise that it would significantly reduce traffic noise
Windows were installed in a rush, didn’t fit properly, just trim and silicone filling gaps. One window I could see outside from the bottom corner. They have been good coming back to try and fix the many issues from shoddy workmanship but I have wasted my money and after just 8 years need to replace them again.

23 avril 2021
Avis spontané
Logo de Sash Windows London

Réponse de Sash Windows London

We are currently investigating this review, the installation was completed 9 years ago and the last correspondence we had was 6 years ago. We are trying to contact the customer to understand what has happened since 2015.
Kind Regards,
The Sash Windows London Team

Noté 5 sur 5 étoiles

Brilliant result!

Great friendly service and fabulous result with no need for redecoration which we were expecting to have to do. Would 100% recommend. Workmen friendly efficient and cleaned up afterwards.

22 avril 2021
Noté 5 sur 5 étoiles

Excellent company

My experience with Sash Windows London was exemplary from start to finish. The staff were friendly, polite and responsive at all times, and the work was completed on time to a very high standard. Highly recommended.

1 avril 2021
Noté 2 sur 5 étoiles

10 guarantee not honoured

We had new windows put in by Sash Windows London about 5 years ago and a 10 year guarantee was provided. We had problems with their installation and had to call them back a couple of times to complete the job properly. We've just had one of the frames come loose and they have denied all responsibility. On inspection of the interior of the installation its clear the quality is not good. However they will not even visit to inspect the defects.

9 mars 2021
Avis spontané
Logo de Sash Windows London

Réponse de Sash Windows London

Hi Dana,
Thank you for your review and your time on the phone today. As discussed this section above the window is not part of the window frame, it is part of the timber fascia board above which we did not install. Therefore would not take responsibility or fall under our 10 year fitting warranty.
We did offer to return as a gesture however you already have had the work completed.
If you have any issues in the future with your installation, please do contact our service department.
Kind regards,
Francesca & The SWL Team

Noté 5 sur 5 étoiles

A pleasure to deal with

Sash Windows London have been a pleasure to deal with. Their customer service far outweighed expectation, and our new windows are everything we’d hoped for. I wouldn’t hesitate to recommend them. Thank you!

15 février 2021
Noté 5 sur 5 étoiles

Definitely the best windows company

The best windows company in the UK. No push sales like the others. The representative explained me all the options and let me choose the most suitable one. I got my windows installed after 1,5 months. The installation was smooth, team was super clean and friendly. My windows look amazing, there is so much change in terms of isolation improvement already!
The best investment ever!!!!

Update: 1.5 years later my windows are still in great condition. There was some draft issue with one of the windows but when I called the engineer they fixed it within few days. I am still happy!

6 février 2021
Noté 5 sur 5 étoiles

Recent fitting of new French Doors…

Recent fitting of new French Doors done, great service from design through to fitting.

Great windows and great service every time, all of the windows in our house have not been replaced by Sash Windows London Ltd.

5 février 2021
Noté 5 sur 5 étoiles

team turned up on time

team turned up on time, observed all the distancing rules, were finished by 1pm and were very neat (no need for any redecoration or touch up) and left place clean and tidy. thank you for a great job

22 janvier 2021

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