One of the heating elements in the Harvia Virta heater I purchased stopped working within a few months. Krizza and the SaunaKits team were patient and helpful, walking me through possible root cause... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I had lots of questions about which sauna heater to buy and if i could switch between natural gas and LP. The Saunakits customer service rep was super helpful in answering questions and even went to t... Voir plus
Order process was easy and the team was incredibly knowledgeable! Once the order was complete, the team kept me fully informed as to shipping date and arrival. The LTL carrier had a tracking... Voir plus
I was THRILLED with my experience buying a sauna heater, control kit and stones from saunakits.com (formerly Nordica Sauna). From the first phone call through delivery, they gave me personalized servi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
SaunaKits.com (formerly Nordica Sauna) is America's Most Trusted Sauna Store offering thousands of products including indoor and outdoor saunas, infrared saunas and sauna heaters. All from industry leading brands you know and love.
Coordonnées de contact
4,9
Excellent
519 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Had a great purchasing experience
Had a great purchasing experience. Waiting to see how delivery goes
13 décembre 2025
Avis spontané
Great Customer Service
Customer service reached out to me to make sure I was aware my order would be arriving later in the month and if I was still ok with that. I also inquired about something else regardung my order and they said they would look into it, which they did and notified me of the update. Very helpful and I appreciate it!
5 décembre 2025
Great Customer Service
They were immediately responsive to my questions. After the order was placed, the shipping was very fast. When the shipping company didn't reach out to arrange delivery, Nordica contacted them on my behalf to inquire. I would definitely order from them again.
30 novembre 2025
Avis spontané
Have been using a sauna and steam bath…
Have been using a sauna and steam bath for years sand we now have one right in our home. Use it 3 times a week and love it. Just received the back rests in a separate order. Not sure about them just yet, little uncomfortable and they move around. All in all great products!
5 décembre 2025
Jessica was extremely patient
Jessica was extremely patient, informative, kind, punctual, and professional. She did an outstanding job walking us through all options. Hands down best customer service.
12 décembre 2025
Nordica is a great company with very…
Nordica is a great company with very knowledgeable, friendly and available staff.
12 décembre 2025
Avis spontané
Working with Eric at Nordica Sauna has…
Working with Eric at Nordica Sauna has been outstanding from the start. He’s responsive, knowledgeable, and made the entire ordering process simple and stress-free. Even though I’m still waiting on delivery, the customer service alone has already been 5-star. If the sauna is anything like the experience so far, I’m confident it’ll be incredible.
11 décembre 2025
Avis spontané
Very good customer service
Very good customer service. The product arrived on time and was packaged very well.
The quality of the sauna and materials is excellent.
11 décembre 2025
Avis spontané
John Harvia Legend 300duo
So far, working with John has been great. He’s been patient and answering all my questions honestly. He has been respectful. He’s willing to work with pricing, and communication has been immediate. Would recommend!
10 décembre 2025
Avis spontané
It's just a bunch of people in the…
It's just a bunch of people in the Philippines. No actual store.
4 décembre 2025
Avis spontané
Réponse de SaunaKits.com
Hi Bob,
Thanks for your comment. We’d like to clarify a couple of points for anyone reading this.
We are an online business and do not operate a public retail storefront. We don’t represent ourselves as having a physical store, and all sales and support are handled online.
We also work with a distributed team, and like many modern companies, our team members are located in different parts of the world including here in North America. Regardless of location, all customer inquiries are handled with the upmost level of care that you would expect from the #1 rated Sauna Store here on Trustpilot.
We’re proud that the vast majority of our customers have had positive experiences with us. At this time, we’re unable to locate an order or support request under this name, but if you have done business with us, we’d welcome the opportunity to help. Please reach out to customercare@nordicasauna.com with your order details.
Chris
My experience with Jessica as top…
My experience with Jessica as top notch. We had a shipping delay and she was all over it for a solution.
10 décembre 2025
Avis spontané
Well built
Unit came quickly. No damage. Only trouble we had was reading instructions…the print was small. We are loving it.
24 novembre 2025
great service
3 décembre 2025
Avis spontané
Since buying a sauna heater is not…
Since buying a sauna heater is not easy, I needed help and I was guided to the right heater and the accessories. And it shipped out quickly and we are awaiting arrival.
1 décembre 2025
Avis spontané
Amazing sales experience with John
Amazing sales experience with John, my sales rep. He answered all of my questions and really guided me through the purchase process.
5 décembre 2025
Avis spontané
A+ Customer Service
Top notch customer service. Both on the online chat prior to purchasing and the help via texting after the purchase. I’ll be back for future sauna needs. Thanks again Krizza and team.
4 décembre 2025
Avis spontané
Eric was great at answering all my…
Eric was great at answering all my questions Krizza was also great on keeping me updated on delivery.
29 novembre 2025
Avis spontané
Prompt and polite service
Prompt and polite service. Had answers to my question and followed up to make sure it got to me. Thank you
4 décembre 2025
Avis spontané
Customer service so far has been…
Customer service so far has been excellent. Once I receive the product and have it up and running I will revisit and confirm or else change this rating.
3 décembre 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.