Savy Canvas Avis 33

Réponse : Savy Canvas

23 mars 2026

Dear Donna,

Thank you for sharing your feedback. We are sincerely sorry to hear that the artwork did not meet your expectations and that you found our communication process frustrating.

At Savy Canvas, we stand behind the quality of our hand-painted art, and we want every customer to be 100% satisfied. Regarding your experience:

Communication: We would like to clarify that our team reached out to you via email shortly after your initial inquiry to assist you. We are currently waiting for a response to that message.

Our Quality Guarantee: While our standard policy focuses on transit damage, we always strive to find a fair solution (such as a remake) if a customer is unhappy with the artistic execution. Therefore, our goal is to truly solve the problems our customers encounter.

Next Steps: We have not yet received the photos we requested to help us understand which specific areas of the painting did not meet your vision. We would love the opportunity to make this right for you.

Please reply to our latest email with those photos, so we can provide a resolution that you are happy with.

Sincerely,

The Savy Canvas Team

Réponse : Savy Canvas

18 févr. 2026

Thank you for sharing your feedback. We are deeply sorry that your order did not meet your expectations, and thank you for giving us the opportunity to address your concerns.

Regarding Quality and Authenticity:

We assure you that every piece we sell is 100% hand-painted by our skilled artists. Due to our artists' pursuit of extreme precision and detail, some pieces may lack very fine textures and might be mistaken for prints at first glance. We encourage you to carefully examine the canvas and appreciate the subtle variations in brushstrokes and textures unique to handcrafted art.

Regarding Our Location and Returns:

While we serve art lovers worldwide, our main studio and logistics center are currently located in China. This allows us to work directly with artists, ensuring the accessibility of handcrafted art. We understand that international return shipping costs may be a burden for you.

Our Commitment to You:

Your satisfaction is our top priority. We are happy to resolve any issues for you. Since we do not have your order information, you can contact us to inform us of the condition of your painting, and we have dedicated after-sales service to assist you.

If there are quality issues, we will provide a solution that avoids you incurring expensive return shipping costs.

We value every client and hope to communicate with you personally to resolve this matter.

Sincerely,
Savy Canvas

Réponse : Savy Canvas

10 déc. 2025

Hello, we have checked the tracking information and your order was safely delivered on December 7th. We sincerely apologize for any inconvenience caused.

Réponse : Savy Canvas

23 oct. 2025

Dear Ceroha,

We are genuinely sorry to hear about your deep frustration and the negative experience you've described. Please allow us to assure you, first and foremost, that we are a legitimate business that stands behind our hand-painted artwork, and we are committed to resolving this for you.

Our 30-day refund policy is absolutely genuine, and we fully intend to honor it.

We have shipped the painting, and it is currently on its way to you. Our hope is that you might consider seeing the artwork in person. Often, the texture, depth, and true quality of a hand-painted piece can be difficult to capture in a photograph.

We would kindly ask you to please receive the package when it arrives.

If, after inspecting the painting in person, you are still unsatisfied and confirm it does not meet your expectations, we will absolutely honor your request for a return and a full refund.

You can simply contact our customer service team directly, and we will provide you with the full return instructions. There is no risk to you.

We are truly sorry for the hassle and frustration this has caused. Our only goal is to ensure you are either happy with your art or you receive your money back.

Sincerely,

The Savy Canvas Team

Réponse : Savy Canvas

23 oct. 2025

We are sorry to hear about your concerns regarding the originality of our artwork. We take matters of artistic integrity and copyright very seriously.

We partner with a wide collective of independent artists and studios to bring a variety of styles to our clients. While some pieces may be inspired by popular themes or art trends, it is our strict policy that all works must be original, hand-painted executions by the artist and not direct copies of another's protected work.


We are committed to fair practices and respecting the work of all artists.

Sincerely,
The Savy Canvas Team

Réponse : Savy Canvas

15 oct. 2025

Dear Margaruite,

First and foremost, please accept our sincerest apologies for the frustration and distress this situation has caused. You are absolutely right to be upset. The lack of communication regarding your order's status is unacceptable and falls far short of the standard of service we strive to provide.

We are very sorry that our silence led you to believe this might be a fraudulent transaction and caused you to contact your bank. That is a serious concern, and we take it to heart.

I have personally looked into your order and can confirm that your painting has been shipped. The good news is that tracking information shows it is scheduled for delivery within the next two days.

To answer your question directly, we want to assure you that every painting we offer is 100% hand-painted by a professional artist. We do not use any form of compression or printing. The time it takes for our artists to create a unique piece by hand is what led to the initial delay, but we completely failed by not keeping you updated on that progress. For that, we are truly sorry.

We know this experience has been deeply frustrating, but we are confident that the quality and craftsmanship of the artwork you receive will speak for itself. We hope you will give us a chance to restore your faith in our company once the painting arrives.

Sincerely,

The Savy Canvas Team