Luke Battensby  Avis 31

I had a disappointing experience with this solicitor during a recent property purchase. Despite trusting their expertise, significant faults with the property were missed during the conveyancing process, leading to costly repairs and stress. My concerns were met with little acknowledgment and no resolution. I would not recommend them due to their lack of due diligence and poor after-service support.

Poor communication and very slow to respond to emails, recommended by some dodgy estate agents. Requested a non refundable deposit to start work on a case, then 5 months later they say they are unable to start any work and refuse to refund the deposit.

AVOID AT ALL COSTS!!!!!

Horrendous.

Given false information from the start since March/April this year)

The Solicitors used - Sayer Moore & Co - decided right near completion, that they were no longer able to act on my behalf due to having a mental health condition.

I had to find a new one and then they're not liaising with my new solicitor and so ots dragging in and on and I'm being charged astronomical amounts of interest on my mortgage due to this.

They also have said they will only pay TOWARDS my new solicitor fees, when really, they should pay it all because it isn't my fault they were not able to deal with the case due to a mental health condition. There should be a disclosure or something right at the beginning.

Their reason was because I live so far away, they cannot check that I'm basically coherent and have capacity!
(Which I do and could have proved easily).

I accepted a really low offer, on the promise it would go through quickly as was a cash buyer.

9 months on and over 4K in fees on just the mortgage alone, and still not completed because they've not provided my new solicitor with the details and enquiries that have been made.

I asked to speak to a superior of 'Luke' and he clearly wasn't a supervisor, but if he was - he shouldn't be.

Gave me even more duff information and now I've had to go through the proper complaints route.

I would definitely avoid at all costs if you don't want the added stress that comes with selling to your house!

I was buying a house and started off with a different solicitor, they were very slow never answered emails or phone calls luckily I was able to swap to sayer Moore & co. Our solicitor Luke Battensby was amazing very professional and helpful, he managed to complete within 3 days he answered emails within minutes and asked if I needed help or time to read all the legal documents. I would highly recommend Luke without hesitation

A massive thank you from me

Luke provided a great service in helping me buy my home. Quick, efficient, and went above and beyond to make sure documents and info were processed in time. Many thanks Luke!

Luke’s communication was excellent throughout. Very quick to respond to emails. I am very happy with this service.

Luke made my house purchase quick and easy, providing clear and accurate advice and requirements.

Exactly what I wanted
Very good and professional service
Kept informed
Highly recommended
Thank you .

Luke was quick and helpful making all steps very clear throughout, particularly for myself as a first time buyer. After being recommended by Sold.co.uk I’m very pleased to say I made the right decision going with Luke & Sayer Moore.

I’d certainly use him again!

Thanks Luke :)

Luke recently helped me with the purchase of my hew home.
He is knowledgable, acts with pace, gives sensible advice and is professional whilst being approachable at the same time. Luke is thorough and reassuring and I appreciated that he kept me up to date at all points to during my transaction
I have no hesitation in recommending him for all things conveyancing.

As a first time buyer Luke helped make the process really straight forward and kept me informed throughout. Will definitely recommend to others going forward

The sale of my property has just been successfully conducted by Sayer Moore. Luke has taken care of the process very professionally. Furthermore, his customer service skills have helped and reassured me at each stage. Because the conveyancing has gone well during my selling experience, I would certainly consider Luke's expertise when buying a property too.

Luke came highly recommended by a close friend after our previous solicitors suddenly went out of business. We had already spent half a year trying to get the purchase completed and Luke was able to cut through and get everything finished in around a month. He was dedicated to getting things done. He made himself available, was clear in his instructions and provided great guidance and support throughout a really confusing and stressful time.

We cannot recommend him any more highly.

Fast and efficient service all matters dealt with promptly would use sayermoore again without hesitation.

Many thanks to Luke for excellent and outstanding performance he demonstrated during the process of our house purchase. Luke had taken actions that are timely and accurate in measure. He made us to be proud of Sayer & Moore. The quality of the services delivered was way beyond what was promised.

Thank you Luke for all your support and time throughout this process. My brother and I were first time buyers and Luke took out a lot of time for us to explain the process and answer all our questions. We moved to completion in a month of having our offer accepted. We really appreciate everything, will definitely get in touch again for any future property purchases.

What a joy to work with Luke, he's so fast yet so thorough and professional. He's always on the ball, never need to chase him up. I needed a three week sale by a specific date, and he did it!

Luke was incredibly efficient and helpful throughout my purchase and everything was so quick and smooth. A very happy customer !

Luke made the whole process easy from start to finish. He answered emails promptly and was even contactable when he was out of the country. I would not hesitate to recommend Luke he’s been amazing.

Absolutely amazing experience fast responses and so professional would highly recommend. The process was straight forward and everything was explained along the way thank you so much for helping us buy our first home