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ScaleModelsAuto - Discover 1:18 & 1:24 model cars, posters, keychains, & more! With over 10,000+ orders shipped to car enthusiasts across the globe, we're your go-to for Model Cars and car accessories! Based in London, UK.
3,6
16 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered the car 18 days ago and it still hasn’t arrived, and I have had no answer from any of the emails I have sent requesting updates or a refund. The delivery I paid for stated 4-7 “express” delivery.
The date is the 7th April - no car, no refund and still no answers to emails!
Yet keep sending me emails to review the purchase…so I have!
My advice don’t bother!
Really cool customer service thank you very much i really appreciate it :)
I never received my order and no one will get back to me to find out what's going on with it.
Update: I received my product and all is good. The website did not update or provide and tracking information so I thought I had been scammed, but I actually reviewed my item and it looks very nice.
Réponse de ScaleModelsAuto
Hi there Adam,
Thank you for taking the time to leave a review.
We’re sorry for the concern caused while you were waiting for your order. According to the courier’s tracking, your parcel was delivered shortly after this review was posted.
We also apologise for the delay in responding to your earlier messages. Your message reached us during the holiday period, when our customer service team was temporarily unavailable, which unfortunately led to slower communication than usual.
If you have any further questions or need additional assistance, please don’t hesitate to contact us — we’re always happy to help and ensure everything is fully resolved.
Kind regards,
ScaleModelsAuto Support
The car looks amazing, I really like it.
The only problem is that I haven't recieved my poster.
Wrong product was delivered. I had ordered a Porsche key chain and i received a Mercedes-Benz key chain instead.
Réponse de ScaleModelsAuto
Hi there Bryce,
Thanks for expressing your concern.
We would first like to start off by sincerely apologising for the incorrect item. We totally understand your frustration regarding this matter.
However, it seems that you haven't made any attempt to contact us regarding this matter, therefore, when mix ups like this occasionally happen, we are unable to identify and resolve the issue.
Please feel free to contact us at scalemodelsautomotive@gmail.com and a member of our team will be there to assist you promptly. We'd be more than happy to issue an immediate replacement or refund.
Once again, we sincerely apologise for the inconvenience. We hope to resolve the issue as soon as possible.
Kind regards,
ScaleModelsAuto
wrong product arrived.
My order number is #1610.
I placed an order on September 17 and it arrived 29th of September. After I noticed that I received the wrong one, as I ordered a 1:18 audi rs6, and I received a 1:24. I would like to exchange it for my 1:18. I wrote to you on email 4 times.
Réponse de ScaleModelsAuto
Dear Diana,
Thank you for contacting us, please accept our sincerest apologies for both the incorrect item you received and for the lack of response to your earlier emails. We completely understand how frustrating this must have been, especially after reaching out multiple times.
We have reviewed your order and can confirm that you originally ordered the 1:18 Audi RS6, but unfortunately received the 1:24 version in error. We are sincerely apologise for this mistake.
Please refer to the email sent out to you for more information regarding the replacement which will be sent out to you.
Again, we deeply regret the inconvenience and delay you’ve experienced. We are prioritising your case to ensure it is resolved quickly and smoothly.
Thank you for your patience and understanding.
ScaleModelsAuto
The cars have insane quality, and They are extremely cheep. In my opinion it is the best place to buy model cars from
Réponse de ScaleModelsAuto
It's great to hear that you're happy with your order Frede! Thanks for the feedback!
Réponse de ScaleModelsAuto
Thanks for the feedback Mason! We're thrilled to hear that you were satisfied with your Model!
Réponse de ScaleModelsAuto
Thanks for the positive review! We're really glad to hear you're satisfied with your purchase!
I bought a koenigsegg model and it looked very wel good design and uniqeu
Réponse de ScaleModelsAuto
Thanks for the feedback! It's great to hear that you're happy with your Model Car!
The car is sick but my poster was damaged but i will get a free replacement
Réponse de ScaleModelsAuto
Thanks for your review Michael! We're glad to hear that you're loving your Model Car! Sorry to hear about the damaged poster - we appreciate your patience while you wait for your replacement to arrive!
I not long ago bought the koenigsegg jesko 1:24, i though that whould be a normal like any simple one. But when it came it whas way better than what i ever whould expect. And it whas a verry fast delivery time
Réponse de ScaleModelsAuto
Thanks for your review, Jochem! We're really happy to hear the Model Car exceeded your expectations!
I ordered a poster and when it arrived I didn't expect it to be that high quality, highly recommend
Réponse de ScaleModelsAuto
Thanks for your feedback Sean! We're glad to hear you were impressed with your order!
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