It was a great experience working with…
It was a great experience working with Yorgo and his team, good customized software’ qualify delivered in record time,
Tikome
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At Scaleap, we specialize in custom solutions development and Web3.0 projects, offering innovative services that are fully aligned with the latest industry trends. We are committed to honesty, transparency, and delivering exceptional value. Our approach starts with understanding your unique needs, ensuring we create personalized solutions that perfectly address your challenges. With deep expertise in diverse technologies and a continuous commitment to innovation, we stay at the forefront of the tech world. Our solutions are always up-to-date with the latest advancements, security patches, and best practices.
Etats-Unis
It was a great experience working with Yorgo and his team, good customized software’ qualify delivered in record time,
Tikome
We had a very positive experience working with Scaleap on implementing and customizing Jira as a ticketing platform for Tikome’s telecom tower maintenance and support operations.
Their team demonstrated a strong understanding of both Jira and the practical demands of telecom infrastructure support. They didn’t just perform a technical setup — they took time to understand our real operational workflows around tower maintenance, fault handling, field support coordination, and issue resolution.
Scaleap configured and customized Jira to align well with how we actually work, including:
Clear ticket categorization for different types of tower issues
Structured workflows for maintenance, faults, and support requests
SLAs and escalation paths
Dashboards and reports that give management solid visibility into performance and response times
The system has significantly improved how we track, prioritize, and manage issues across our telecom sites. Communication during the project was smooth, timelines were respected, and the team was responsive to feedback and adjustments.
The reason for 4 stars instead of 5 is mainly due to some current platform limitations within Jira itself, rather than the implementation. Scaleap did a great job working within those constraints and delivering a solution that fits our needs well.
Overall, Scaleap is a reliable and knowledgeable partner for organizations looking to implement structured service and maintenance workflows in Jira.
One of the best development sgencies I've worked with. Their ability to listen, understand requirements and most importantly deliver an amazing product is really above and beyond. Most importantly, they are really are passionate about what they do and your ideas and concepts are very safe with them. Oh and the follow up is literally the best thing, literally hand holding ⭐️

Réponse : Scaleap
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