Incredible customer service from the get-go! Right after I made my purchase, I received an e-mail from an associate to confirm my order, as one of them sounded like another perfume ('BLU' Oud vs. ' BL... Voir plus
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Really pleased with my order, everything arrived quickly. Quality of the perfumes is genuinely impressive, especially Ameer Al Oudh Intense Oud and Jean Lowe Noir. Both stood out and got compliments s... Voir plus
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The perfumes were a good price and all lovely scents thank you fast delivery time too
From the start of me ordering the product to receiving it a few days later was effortless. The product was chosen from AI as being the best dupe of a certain aftershave and it was not wrong. I couldn'... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Discover the essence of the Dubai with Scentorium, your UK-based destination for timeless fragrances inspired by the rich heritage of the Middle East. Our carefully curated collection reflects the depth and sophistication of Arabian perfumery, blending tradition with modern elegance. Each fragrance is selected by our experts for their quality, and presentation. At Scentorium, we believe scent is more than an accessory—it’s a connection to culture, memory, and lifestyle. Explore a world of refined aromas and find your identity.
Coordonnées de contact
Royaume-Uni
- info@scentorium.co.uk
- scentorium.co.uk
4,7
Excellent
64 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very welcoming
Very welcoming, sound prices, very good range and brilliant smells.
8 mars 2026
Avis spontané
HIGHLY RECOMMEND
Alhamdulillah such good service and good quality fragrances. I highly recommend.
8 mars 2026
Avis spontané
Really helpful great fragrances…
Really helpful great fragrances couldn’t decide they were that nice so bought 2
8 mars 2026
Avis spontané
Brilliant customer service
7 mars 2026
Avis spontané
Anazingw service from Faisal
Anazingw service from Faisal! Would definitely recommend
7 mars 2026
Avis spontané
Amazing customer service with the best…
Amazing customer service with the best oud in town..
Collected my annual oud from them
7 mars 2026
Avis spontané
Really helpful and friendly staff
Really helpful and friendly staff, would recommend highly
7 mars 2026
Avis spontané
Great customer service the men were so…
Great customer service the men were so easy to talk to and transparent. Great scents
7 mars 2026
Avis spontané
Fantastic service helped with picking
Fantastic service helped with picking, very knowledgeable with fragrances, top lads
7 mars 2026
Avis spontané
So worth the money
Very friendly service, lots of amazing perfumes, very competitive pricing and last really long from my experience.
7 mars 2026
Avis spontané
Great customer service
Great customer service, fantastic smells and they last all day.
Brilliant!
7 mars 2026
Avis spontané
Excellent customer service and unbeatable prices.
Shezad was extremely helpful and very friendly. Excellent customer service and unbeatable prices. My go to for middle Eastern scents. Highly recommended.
7 mars 2026
Avis spontané
Réponse de Scentorium
Thank you for your support, we're glad you liked them! Teriaq Intense was a great choice.
Great service easy to order and prompt…
Great service easy to order and prompt delivery- well done
3 février 2026
Réponse de Scentorium
Thanks for your support. Liquid brun is fantastic, try the new Limited Edition version next!
Bad consumer service and damaged box
5 février 2026
Réponse de Scentorium
Hi Emmanuel, we’re sorry to hear about your experience.
After reviewing your order, it appears you purchased a pre-order item with an estimated release date, which does not guarantee arrival by that date. We replied to your emails promptly and clearly, keeping you informed when stock was expected. Orders were stated to begin shipping as soon as stock was in hand, and your order was shipped within 24 hours of this, in line with our usual store policy.
To clarify the timeline; your order was dispatched on Friday 6th February via Royal Mail Tracked 24, upgraded at no extra cost to get it to you as quickly as possible, and as a thank you for your support. Although Royal Mail usually delivers on Saturdays, the first delivery attempt was on Monday, 9th February (likely due to their internal delays), but nobody was available to receive it. It was successfully redelivered on 10th February and left in a safe place. The delivery photograph shows the outer packaging arrived intact and without any damage. While delays are unfortunate, they can sometimes happen and are outside our control.
We hadn’t been made aware of any issues with your parcel before this review. Please email us a photograph so we can assist as best we can.
Regards
Scentorium Customer Care
Réponse de Scentorium
Thank you very much for your review Salma. We’re delighted you were happy with the items and our pricing.
We always aim to provide quality products and a smooth experience, so your feedback means a lot to us. We look forward to serving you again soon.
The order process was smooth and quick
The order process was smooth and quick. Products arrived on time
2 janvier 2026
Réponse de Scentorium
Thanks for the review Lubna. We hope you love the fragrances as much as we do. Oud and Roses is lovely! If you need any help deciding on future scents please don't hesitate to get in touch.
Nice and sometimes good
27 novembre 2025
Réponse de Scentorium
Thank you for taking the time to leave a review Kazeem. We’re pleased to hear that your experience was nice. As this was your first order with us and it was dispatched promptly, we’d love some feedback on how we could have helped improve your experience.
We truly appreciate your custom and hope to exceed expectations should you shop with us again.
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