Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

This is my go to cleansing product. It removes all makeup, not harsh and ideal for my sensitive skin. Super quick delivery, nicely packed, thank you.

Noté 5 sur 5 étoiles

Phoned first, answered immediately with knowledge. Ordered at a great price, arrived quickly. This is so much better than some of the 'big guys' who I've had issues with before. I'll defintely use Sce... Voir plus

Noté 5 sur 5 étoiles

Very prompt delivery of this sample set of perfumes. These were a birthday gift for my daughter, who was delighted with the variety of perfumes, and even more pleased when she realised there was a who... Voir plus

Noté 5 sur 5 étoiles

A friend recommended this SPF30 gel. Struggled a bit to find it online (I think because the formula and name had changed slightly). Ordered from ScentU and had a bit of a neurotic fit about sourcing.... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

95 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(95)

38 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very Impressed


Prices really competitive.
My order was nicely packaged and posted very quickly. Everything was perfect inside.
They kindly added various testers, samples and products in with the order.
I will be buying again

9 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

A great service

From Wendy Jackson -
A lovely range of beauty products. Perfume arrived quickly, carefully packaged and tracked. An addition of a variety of samples (including one fragrance) was a really thoughtful touch. Well done Scentubeauty. A very happy customer.

1 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

A good website

A good website. Good price. Love the free delivery...will definitely use this site again!

1 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Wonderful concealer


This concealer is fabulous, it blends easily and doesn't cake. Really pleased with it. I like the ethics of Delilah so I'll definitely buy more from this brand and use scentbeauty as their prices are very competitive

21 février 2025
Avis spontané
Noté 1 sur 5 étoiles

0 stars

I am incredibly disappointed with this company. I ordered an item before Christmas, but it never arrived. Their email responses have been slow and unhelpful. It turns out the item was never even shipped. Now, a month later, Royal Mail 48 H service tracking still states: "More information will be available once we have received your item and scanned it into our network." Clearly, the item was never scanned, yet the company is placing the blame on the Hub for not scanning the parcel. It's truly unbelievable.

If the item were truly lost by Royal Mail, I would expect to be eligible for compensation. I requested a replacement, but they claimed they were out of stock. When I asked for a refund, they said it was "processed" on January 11th, and that it could take up to five working days. That deadline has now passed, and I've received neither a refund nor the item.

I cannot recommend this company at all, and their customer service is outrageously poor. The item never arrived and I’m still waiting for my money. I will not be shopping with them again.

20 janvier 2025
Avis spontané
Logo de Scentubeauty

Réponse de Scentubeauty

Dear Barbara,
thank you for reviewing our service, it helps us improve.

We are very sorry about this issue.

The item was posted by us on the 24th December. This is clearly shown on the Royal Mail tracking website under tracking history:

Tuesday 24 December 2024
12:13
Sender has despatched item

Unfortunately, it was not scanned into the next destination, a hub.

We spoke about replacing this item, this was difficult as it was over the Christmas period but you were aware that there would be a delay due to the timing of the redispatch as we were out of stock.

Unfortunately, there was a product recall on the Amika product that we were not made aware of prior to trying to secure stock. Please see the Government link below for confirmation of this product recall, there is also a statement on Amika's official website.

https://www.gov.uk/product-safety-alerts-reports-recalls/product-recall-amika-mirrorball-high-shine-plus-protect-antioxidant-shampoo-2501-0013

We then refunded you for this transaction. According to Paypal records this was completed on the 11th Jan.

Please can you check this refund with Paypal. Your review states that it has not been received but it should have been. Paypal have confirmed on our account that it has been made. Please can you confirm the refund is showing into your paypal account, it will not show into your bank account. If it is not in your paypal account I will need to contact our Paypal account manager.

I can understand why this has not been the best experience and do apologise for the issues.

Noté 5 sur 5 étoiles

Excellent Service

Very happy ordering with this company. Competitive prices, free standard UK delivery and item arrived well packaged. Nice touch to have a couple of free samples as well.

14 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Very pleased! 😊

Never ordered from this site before but was very happy with the price of the fragrance and when I encountered a problem with the order, I was really impressed how promptly and efficiently it was dealt with and solved.

20 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service, perfume was a great price compared to other places and was also delivered quicker than expected.

The site has a good range of items at competitive prices, I was also grateful to receive samples with my first order which is something very few companies do now. Will definitely be ordering again.

12 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Love this website....the prices you…

Love this website....the prices you just cannot compete with. The same set direct with L'occitane was over £30 more expensive and FREE DELIVERY!!!! 5 star - super quick delivery and received a free perfume sample.....will use gain!!!!

28 octobre 2024
Avis spontané

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