SCG - Be More Together Avis 3 594

Friendly and reliable service - thank you

I had a very positive experience with SCG Together. The team was professional, responsive, and helpful throughout the entire process. I would especially like to thank Kesley Sibuyi for the excellent support and communication provided.

Kesley was friendly, efficient, and took the time to ensure everything was handled smoothly and professionally. It’s refreshing to deal with a company that genuinely values its customers and works hard to provide great service.

Thank you again to Kesley and the SCG Together team for the outstanding support. I would happily recommend their services to others.

After ringing SCG and explaining my takeup problem it has improved

Clear and patient communication despite a difficult issue. Problem was resolved in a timely fashion.

Very quick and effective service from Ben P again.

Excellent service from Ashley - she's always on hand to deal with any queries and secure the best rates for us as a company.

If I had to describe SCG in three words, they would be: prompt, responsive, and action-oriented. Every case I raise is handled quickly and efficiently, with the team consistently taking swift action on requests. Ben Pennifold and Raydon Vetten has been especially helpful. Thank you, Ben and Raydon for your continued assistance.

I came to my account manager without very clear ideas on how to upgrade my handset. KG was very helpful, informative and very patient with all my enquiries. He suggested a few models and talked me through their various specifications, until we agreed on one that fitted my needs perfectly. He was courteous, very helpful and responded to each and every question with friendliness and competence, finding the perfect solution for me. I have a new phone and contract and I am delighted!

Top quality customer service from Seerish

SCG is our IT solution and provide our VOIP software, they are usually prompt in dealing with out support ticket requests and understand our need for urgency. From my personal experience, they are far superior then our last IT support group, they are also polite and actually listen when someone who also knows IT gives them information to assist them. While my personal opinion of them is good, I do not represent the company I work for, I represent an individual employee that has regular communication with SCG.
Given 4 stars as I believe every company has room for improvement somewhere, no one is infallible, however, I would highly recommend SCG for your IT Solutions

Our charity has recently changed to a Voip system via SCG and they have been very helpful and informative throughout the whole process. Shout out particularly to Kyle for patience in going step by step through unfamiliar processes, and Ali who educated us well in the leadup to the change, and has been available and communicative since.

Diya was very helpful this morning and managed to resolve an issue we were having in the Directline-Showroom.

Carol Eady
Customer Experience Team Lead at Laings Kitchens & Bathrooms (James Laing & Sons).

Prompt and helpful service from Wade from my initial call to report a problem, organising the engineering, monitoring progress and follow up

Was able to resolve the issue on the phone so the end customer was able to see a very fast resolution to the issue that had been rasied.

Really helpful. Went through all the questions i had about our new phone system, i didnt feel rushed and everything was well explained and got us setup with no problems.

The fact that it was late in the day, when I placed the order and Stephanie made it all so simple.

The response from the customer service team was great. Time between diagnosing the issue, having an OR engineer visit confirmed and getting it fixed was really fast.

SCG have got it spot on, from looking after any query efficiently to the overall work our account manager Ashely has given us. Can't recommend SCG highly enough!!