Scott+Sargeant Woodworking Machinery Ltd Avis 

Ordered a few items and initially the first delivery took place after having to chase them up. From there on the level of service sank like a brick in water, staff seems to be in a hurry when you call them, emails remain unanswered and each phone call turns into another “fobbing me off” and empty promises in order to get me off the phone.

After being (too) patient this has led me to cancel the outstanding orders and go elsewhere (after a month and a half). Had to ring them today to chase them up about my refund (after nearly 2 weeks of cancelling the order) and got this rude person on the phone with no sense of customer service trying to fob me off again, instead of at least giving the idea that they are trying to be working towards a solution.

Even though they do have a massive range of products on their website, I still wouldn’t go with them again due to the very bad service they provide. At the end of the day I do order products as a business to receive them as planned in order to keep my workflow going, and I do fully understand there might be unforeseen hiccups. However, to maintain a reliable relationship between customer and supplier I don’t think it should be too much of an effort to notify and update either via phone or email. And if any cancellations take place a confirmation mail can be send within minutes and a refund can be expected well within a week.

Very quick delivery. Product always as excepted.

Excellent range of products. The tooling I ordered was well priced and arrived by 9:00 next day I haven't had a chance to use it yet, but I'm sure it will do what I require.

S&S has an amazing range and the next day delivery service is really reliable

Scott and Sargeant have a huge range of tooling and machinery. I have been buying from them off and on for many years and they have always been helpful and deliver what is promised.

Incredible selection of machinery and tools. Also great customer service and quick shipping.
Highly recommended

Louis is great! Always willing to help and make the extra effort to advise.

Great price, speedy delivery good communication.
Very satisfied will use again, highly recommended.

Having not used Scott & Sargeant for many years as there always seemed to be one problem or another with orders when delivered I thought i'd give them another try!

Ordered a simple replacement measuring tape for a machine and lo an behold wrong one was sent and despite having ordered the correct part got the distinct impression from the first chap I spoke to that I was wasting his time and had ordered wrong item!

Was subsequently phoned back wanted to charge me extra for the other half of what I had already ordered and and paid for!

To be honest couldnt be bothered to go through loads of palava just to get the right bit so kept what was sent and have managed with that reusing the old tape for the other side of the machine - I Didnt have the confidence that they would actually get the right parts to me!

Also when ordered charged £10:20 for APC courier delivery but it was just stuck in a jiffy bag and sent 1st class for £3.00 - this was refunded though when challenged.

Very dissappointing

Just to update following Scott and Sargeants reply - I ordered a tape that basically went on both side of a machine, was only sent a tape for one side - My simple suggestion to rectify the matter by sending the tape to go the other side to correct it and save the necessity to have items collected sent back etc fell on deaf ears and was then told if I wanted the other half would have to pay for it again.

I did NOT demand to keep wrong items and have new delivered as well , I wanted the correct items I had ordered and offered a very simple solution as I saw it to address the matter!

It appears that there is no common sense and even a saint would probably get annoyed speaking to the staff who hold conversations with other people and answer other phones whilst you are talking to them like the first chap I spoke to did. Also the tutting and sighing and huffing noises were not appreciated during my first call - Who made the mistake?? NOT ME. And then you criticise me for getting rattled!

Easy to order online, great communication.

Highly recommended very professional servis quick dispatch!!!
Cutters I've ordered perfect !!!

Fantastic Service. Great Website. Brilliant Products.

Very good price and really fast delivery. The guard was a bit dinked in transport, but Adam sorted it out the same day!!! Awesome after sales service, good advice re machines range also. Can highly recommend. Also in the process Adam manèges to recommend the correct auto feed wheels replacement. Looking forward to buying more machined()

Purchased a manual for a Wadkin BFR on 21.05.23 . All 11 pages of the manual were barely legible, incomplete an absolute waste of time. I tried to get a summary of the manual before purchasing as is usually the case on other sites but none was available. I rate this as a 0 as there is no benefit in this purchase.

Terrible customer service
Guy on on the phone was sighing after every question as if it was inconvenient for him to have to look into the issue
I got sent a cutter that was damaged, they refused to send me replacement cutter claiming they had already been sent to me
They never arrived

Supplied the manual I've been looking for, for a very long time.
Nice and fast, awesome customer service.

Awful company and after service… even their engineers say the same. Would never ever buy another machine from them.. much better companies out there that deliver and look after their clients .. stay away

Brilliant company to deal with. Great service and great communication. Very happy with our purchase. Thanks again to Chris and the team 👍

Scott and sargeant have help us enormously to get sorted with a cnc router. They have provided us with all the help we needed to get it up and running.

They also service our big wood working machines. Two hard working technicians twice a year to keep everything running smoothly.