Scratchrepaircar Avis 

Received the wrong item, ordered a touch up pen, received a bottle instead. Also advertise on their site as a sandpaper set of 3 in around a5 size. They will send you one piece of paper cut in 3.

The bottle instead of pens was a simple enough mistake, the sand paper though does feel a bit misleading. Contacted them asking to return the item to confirm the address was the one on the package. Which also I'd have to cover the cost for as they don't cover returns costs. Was willing to do this despite the issues but yeah, radio silence on their end despite multiple emails.

Gave them a week to sort but still heard nothing so started a chargeback claim with the bank.

Ordered touch up pen and lacquer bottle. Only touch up pen arrived labelled incorrectly with wrong paint. Was advised to send a photo of it against the car after applying. Did it (it was miles off) and never had a reply since to any calls or emails. Now have had chargeback issues by my bank

Bought repair spray paint for my car and do not received delivery. Contact customer service and they telling that they shipped and it's showing that I received. But when I ask to show me evidence for delivery or contact delivery company for enquiries they gone quite. Costumer service bad, doesn't care about customers. I started to think that they probably did not even shipped my item. I lost money and my time. Disgusting. Please do not waste your money and time. I would recommend to choose different company. Absolutely disappointed.
UPDATE 8/03/2025 NOW SELLER LIED, MY REVIEWS REPLY THEY TELLING THAT THEY SEND PHOTO OF MY DELIVERY AND I DID NOT REPLIED AFTER. That's completed lies I have not received photo evidence from seller. My house does not have porch. I still not received my item nor evidence of photo of delivery. I still waiting for investigations evidence. Do not trust this company, they liers and disgusting people.

Great product, process was easy. Entered my reg and selected my product, came in 2 days and matched seamlessly.

Paint matched my car perfectly and fast delivery I highly recommend 👌

The colour match was really bad, so ordered from a supplier that required the paint code and that one was perfect. Emailed, but no response. Make the effort to order the right stuff, this lot just hope you won't bother following it up for a tenner.

ordered 3 items
Touch up paint
Gen 20 polishing compound
Paint application brushes x100

Touch up paint was spot on to our car

Gen 20 polishing compound was NOT in original packaging and and no ingredient it was decanted in to a clear squeeze bottle.(this was not stated on the advertisement)

Touch up brushed came wrapped in kitchen roll and only 10 brushes not 100 that I paid for.

Emailed them 2 times zero communication.

Hi team

I ordered a touch-up paint for my car, but unfortunately, I received the wrong color. I ordered a blue touch-up paint, but you sent me black instead, which has caused issues as it has now messed up the appearance of my car.

Please arrange for the return of this incorrect item and send me the correct color as soon as possible. I would also appreciate any advice on how to fix the issue caused by applying the wrong color.

I have already contacted you through an email still haven't received any response

Best regards,

Really impressed with this company. Very easy to order by simply inputting your Reg Number. The item arrived well packaged and extremely fast delivery. The price is also Very reasonable. I highly recommend them

Received wrong item and no reply to emails on how to rectify the problem.

I ordered paint from this website on the 10th September after they advertised a colour match for my motorcycle. The paint and lacquer arrived quickly so there are no complaints on that side but the colour in question is no where near being a match and I now have to either rub down the whole panel and find a professional company that can actually colour match or send the panel off to be completely resprayed.

Avoid at all costs!

Great service and paint matched my car. Awesome product 👌 highly recommend

Perfect paint match, fast delivery, great product for the price.

Been nearly 3 weeks since i ordered the item. Only email i have gotten is that the order was placed and my money has been taken, sent a email a few days ago asking about the status of my order but no reply. Pretty sure it’s a scam and will never order from them again. 0/10

Fast delivery, great match to paint and good design of applicator on scratch repair kit

Ordered a touch up pen on 22 July. Then chased a week later. Scratchrepaircar are telling me it's delivered but their own tracking app Shop is showing 'ready to ship' and ' not receiving updates'. Hopefully my latest emails will convince them I have not received my paint. Have used shop for multiple purchases previously with no issues. 8/8 Update, finally agreed to send replacement pen. Received 48 hrs later, posted through my door by postie. Hence my star rating updated.

Arrived on time. Good colour match. Would have liked a thicker brush for a smoother finish.

Sent wrong colour no response whatsoever to my emails.

Ordered a white touch-up pen for my car using both the reg and the paint code. Paint doesn’t look anything like that of the car; I wouldn’t even call it white - more of a grey / blue colour. Emailed several times and called (went to voicemail) and just get ignored. Don’t waste your money.

Colour is totally wrong, ordered luminous sand (gold colour) which is a Volvo colour, received grey colour, no colour match what so ever.