I’ve spent 2–3 hours trying to set up screen audio on my MacBook, and it’s been really frustrating. Even after successfully installing everything, the option still doesn’t work at all. I just can’t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
ScreenPal has basically retained all the features of the former ScreenCast-O-Matic, thankfully. The only minor improvement I'd like to see is a full color rendition of the thumbnails shown in the open... Voir plus
ScreenPal's screen recorder is one of the best I've used. Easy, flexible, and built-in editing that makes it simple to create effective training videos. Plus the new AI captions and chapters are huge... Voir plus
I got annoyed with the pop ups so I paid for the deluxe version. The app keeps recognizing me as a free user not giving me the features a paid 48 dollars for. I contacted support and they didn’t get b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ScreenPal provides intuitive, effective tools and services for collaborative video creation and sharing that are easy for everyone to use, including a screen recorder, screen capture, video editor, and interactive, AI-powered video hosting service. Our mission is to offer easy-to-use, accessible tools that empower creators to capture ideas, share knowledge, engage viewers, and assess understanding through video. ScreenPal is trusted by Fortune 100 companies and 98 of the top 100 universities in the United States. Founded as Screencast-O-Matic, we've been empowering our global community to capture and share over 100 million videos since 2006. Start creating at ScreenPal.com!
Coordonnées de contact
P.O. Box 45085, 98145, Seattle, Etats-Unis
- marketing@screenpal.com
- screenpal.com
3,1
Moyen
71 avis
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Worm alert
this is a horrible worm, after you install the program and lunch it, it simply runs over 20 times utilizing 100% of the available CPU and RAM memory, to the point that you cannot even turn of your PC. it simply feels like a scam
26 juin 2023
Avis spontané
Problem NOT solved
I have been trying to get help for the same problem form these people for going on two weeks. I put in a ticket, I get one email response and then they disappear. There is no way it should be this hard to get help. This has got to be some of the worst customer service I have ever encountered. And I'm not a free member.
1 juin 2022
Avis spontané
Réponse de ScreenPal
Hi Phillip,
Thank you for taking the time to provide feedback. First of all, we are very sorry.
We strive to provide our users with a great experience. It doesn't sound like you were able to get the support that you needed in a timely manner. I've escalated this issue to our head of customer support, and you can also contact him any time at brad@screencast-o-matic.com.
Thank you again for sharing your experience. We want to make sure our team resolves these software issues for you quickly so you can continue to create and share videos with Screencast-O-Matic.
More free features than competitors
Easy screen recorder and video editor with more free features than any competitor. Hosting and sharing videos is really nice too. I was using all their free tools, but then upgraded to get call-to-action buttons on my shared videos. Totally worth it!
19 mai 2022
Avis spontané
Great classroom tool!
I have been using Screencast-O-Matic for some time now as an educator. I use it for everything from quick video feedback or clarifying directions for students to full lessons. I've found it to be very easy to use, with a good range of features for the price. It integrates with our LMS, the editing features are perfect for my needs, and the captioning options make it very easy to create accessible videos for our students.
19 mai 2022
Avis spontané
Easy to use!
I have found the screen recorder to be very easy to use, produces good quality video, and is a great value. I use it often to record, edit, and publish to YouTube. The built-in editor makes it really easy to clean up my audio and add text. They have a library of royalty-free music that’s really easy to use. Overall, a great app!
18 mai 2022
Avis spontané
Easy, intuitive screen recording
Very easy to use! Screen and webcam recording is intuitive, and I like that I can easily edit my recordings in the video editor. Automatic captioning makes it simple to add captions. Super affordable, too!
10 mai 2022
Avis spontané
Stealing your money og you can not…
Stealing your money og you can not delete your own acount and card info. Their have no customer support or way of contacting them.
26 février 2022
Avis spontané
Réponse de ScreenPal
We're sorry you had a bad experience with your account, and we'd like to help you get this issue resolved. Our customer support team can help you delete your account if you'd like to, or delete your credit card information if that's what you would prefer.
You can email our head of support directly at brad@screencast-o-matic.com for assistance. And you can reach out customer support team here for any other questions you have: screencast-o-matic.com/submit-a-ticket
Thank you for providing this feedback, and we hope we can help you resolve your issues soon.
LYING TO YOU TO GET YOU INSTALL THEIR SOFTWARE
Making people waste their time. They claimed that the software could record even DRM protected videos too, but I had to waste my time downloading, installing & trying it, to find out that it couldn't!
5 octobre 2021
Avis spontané
Réponse de ScreenPal
We're sorry you had a negative experience with our software, and we'd like to help you resolve this issue if possible. You can reach out to our customer support team for assistance with your recordings here: screencast-o-matic.com/submit-a-ticket
Horrible lying company!!
Horrible lying company!!! I bought their “lifetime” pro version and not only did I always have trouble loading it (it constantly needed updates and would force me to log into the website and even then refuse to open) a few years later they wrote and told me I needed to pay them:
I ALREADY DID!! Why did I have it for three-four years without payment if I had t already bought the lifetime membership!!! She said there was no membership associated with my email then abruptly cancelled my account. I was so freaking mad , if it was worth the time I’d take them to small claims but it’s not, I’m just going to find a better screen recorder that opens better with better features and oooohhhhh I’ll never use this company again
21 juillet 2021
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.