Season Avis 

In Dec ‘20 I bought a frying pan from them online. It was initially out of stock, which was displayed at the point of purchase. They emailed to ensure I knew it was out of stock and offering to cancel the order if I wasn’t prepared to wait, which I felt was a good level of extra effort. More recently I went via them as the pan is no longer non-stick but claims a lifetime quality. While the frying pan brand have been terrible in customer service Season has been great acting as middle-person around the problem so I can’t fault them. I would certainly buy from them again given the quality of customer service.

Bought an Ooni Koda 12 pizza oven from Season Cookshop, it was considerably the cheapest on the Internet. As a bonus, there was free delivery and the item arrived on time by FedEx. Definitely recommend this company

Saw season cookshop was offering a price match for a PRODUCT. I found a cheaper price for the product on another website retailer, filled in the form and awaited an email response. Emailed me back saying could not match the price because the other company was charging more for postage and packaging making the total more expensive.

This is a despicable way to get out of honouring a price match advertisement on their website.

Price matches should be for the PRODUCT ONLY not for postage, packaging, wholesale prices, the way the wind is blowing that particular day or any other reason except for VAT. Don't treat your potential customers like they're ignorant by suggesting in your response that postage should be factored into a price match for a PRODUCT. What's next? Rejecting price matches because you offer free returns and other companies dont. It's disgusting and you know it and now potential customers will know how you operate.

Fantastic service, a very speedy delivery , ordered some le creuset kitchenware amd I was a little nervous as recently had a delivery from another company and everything arrived broken, but with season it arrived in perfect condition, it had been packaged perfectly and delivered promptly and professionally, I can't say enough good things about season, they will be getting all my business from now on

Recently placed an order with seasoncookshop & after receiving purchased items needed to contact customer service - I cannot praise them enough - issue was sorted quickly & efficiently - 1st class service - very happy customer

Bought something online as a Christmas present for a relative. They actually sent me the wrong product, but when I called them the customer service was fantastic and they are sending the correct one by next day delivery, which thankfully should come in time before Christmas. Mistakes do happen but they were very efficient in correcting it which deserves recognition. Thanks.

Echoing all of the other reviews. Very good service, quick delivery great communication . The plates are great quality too.
Would highly recommend

Checked Trustpilot before ordering with Seasons as they were offering lowest available price, so thought I should leave my own review to confirm that their 5 Star rating is fully deserved. Product delivered promptly - kept fully informed and given a 1 hour time slot with DPD for delivery. Will use again for sure.

my experience with this shop from the very start was excellent so i will have no problem getting more goods from them in the near future and i give them 5 stars yours MR k j matthews

I ordered 2 replacement plates as they had cracked and broken, and 2 lovely new colours.
2 plates arrived broken, 1 quick email and replacement plates were sent out the next day.
Great service and plates!

My first experience ordering from Season and based on this I would definitely recommend them! I received a knowledgable personal service when I called them for product advice before making my purchase. After I placed my order, which I needed for the next day for a gift, the shop and warehouse teams went out of their way to send my item for next day, even though I had just missed the next day delivery cutoff. Item arrived as scheduled, as described online (and over the phone), very well packaged and in perfect condition. Couldn’t be happier with my purchase and with the service I received. Wouldn’t hesitate to order from Season again and would definitely recommend them to others.

I went to the Balham store and was treated so well. Wonderful experience. Had knife sharpening service. Perfect.

I had read the good reviews before, but didn’t think it would be applicable to me, since I knew what I wanted and I figured it would just be a one-off purchase and all is well.
Still very happy with my Netherton Foundry pan, but I had a question since it was warped so slightly. I didn’t expect such swift response from Season, who also promptly followed up with Netherton directly. I also like to point out that Netherton’s response was not only very clear, it was also very funny and made my day. Great services on both sides, thank you!

Some items I brought were faulty. Even though I emailed past the 30 day period the customer support team were able to help with a solution. They were extremely fast and resolved my issue with no hesitation and care. Thank you Valeria and Sally.

I've ordered three times now from Season and all orders were sent very quickly, plus friendly, helpful customer service when I needed to return items. I would certainly buy from them again.

Reasonably priced and excellent, quick, and hassle-free delivery options. I'm always looking for options to replace the larger online (soulless) retailers and Season will now be my go-to place!

Fantastic selection at good prices but the best part for me is the customer service. Ordered an item that was unopened but I couldn’t use after a kitchen refit and they very kindly offered to exchange it for something else even though it was months later. Delivered the following day and kept me informed via email. Fantastic customer service. Highly recommended and we will definitely be shopping here again.

Easy to order.
Good price.
Great communication.
Arrived early in perfect condition.
Happy to use Season again

I bought a set of Wusthof knives from this seller and I must admit, having not ever used them before, I was a little concerned.
I have since received the knives and I am very happy with the service. I called them about a concern of mine and their staff were professional and helpful.
The price is also hard to beat. I may have not heard of them previously but I would be happy to use them again.

I bought a Scanpan from Season which appeared to be losing it’s non-stick coating. I contacted Season and although I could not find my invoice Maia quickly located my order and helped me contact Scanpan who then helped me to resolve the issue. I was extremely pleased with Maria’s efficiency and excellent customer service and as a result would buy again from them.