SEAT UK Avis 282

Horrendous service, car damaged in there, failed to communicate or repair. Seat head office no powers to assist and not sticking to their word.

Can’t speak for the sales team but the servicing team well and truly cannot me trusted - I wish I’d read the other reviews prior to booking in, unfortunately you expect a main dealer to behave appropriately.
The behaviour from the moment I arrived to drop off my car came across as misogynistic - but maybe they just treat all customers like they’re stupid - and dismissive. If I’ve given you five reasons why I don’t want to take out the all in one or serving plan, I don’t expect you to suggest that I don’t understand it or haven’t looked into it - I clearly have, this is not effective upselling and isn’t even an effective way to retain a customer. This behaviour continued when I picked up my car too, despite nothing to warrant it on my side.
My car was scratched during the time it was with Seat on multiple panels, Seat themselves reported no damage upon drop off and the valeting company accepted that they could have caused the damage. So why are we a year on with no resolution? Why did it take over a month for the branch manager to bother talking to me despite repeated requests (it actually took a head office complaint before he could be bothered). Eventually agreed to send out a valeter to attempt to to remove the scratches (which I knew they were too deep for and did voice this), there was no improvement which Liverpool branch have then lied to HO and claimed that I said it was all resolved.
There seems to be a major push to upsell but some basic customer service training would be highly beneficial. I did visit another garage for my “urgent” work as did not feel comfortable returning to Seat Liverpool, to be told it wasn’t urgent and have this confirmed by a third, independent mechanic.

I have a 2024 Seat Leon. Lane assist pulls to the right for no reason, DSG jerks on pulling off, O/S/F tyre is wearing on the inside. Been to Motor Vogue Bedford twice this year, but nothing found. Last week they advised to get the wheel alignment checked. Today I went to my local tyre centre who checked it and was found to be correct. They did laugh as its a common problem that they get with the VAG range!
Called seat customer services and spoke to Ghaliemah in South Africa who has to be the worst customer service experience. Didn't ask my name, vehicle details, or even the dealership it went to!!!! She just told me that she can't do anything.
This issue is dangerous and I have to turn off lane assist and traction control.
Seat UK aren't fit to sell cars if this is the lack of interest shown in vehicle issues.
Clearly they don't want continued custom across the VAG range. I wonder how the CEO would feel that his company/employees are failing?

Had an MOT unfortunately at Halfords where the reverse light failed but they could not diagnose why. I took it to the main dealership in Harlow but they couldn't look at it any time soon, they were taking bookings into Jan 2026, As the MOT was running out I had to make the drastic decision to buy the whole rear light unit at a cost of £247.00 but Seat couldn't fit it. I got the number of another local garage who fitted the light but that was not the issue unfortunately it was a wire cut that they could fix easily and any normal garage should have spotted the problem. I tried to return the part which they unfortunately won't except back leaving me with a £247.00 light uint that I don't need dissapointingly.

Helen at the Sheffield branch went above and beyond to order my sons car quickly and even sent us a video showing the car when it had been delivered. Lovely lady who was very caring and did her best to help my son . Lovely handover from her colleague Jacob who also helped with the car. Very welcoming place and feel very happy that we chose Seat thank you Helen x

Dire customer service, screen broke on seat leon with less than 50K miles on the car, cant control temperature or music. £1500 plus vat and mechanic to replace unit, no means to fix screen for cheaper. no response from uk complaints. Dreadful company.

The AdBlue sensor on my SEAT Alhambra has failed and so even though there is plenty in the tank it thinks it is almost empty.
I have booked it in to have a replacement tank fitted as the tank and sensor comes as a single part.
But there is no stock in the UK - and hasn't been since we ordered one several weeks ago.
The guess as to when we might get one is 3rd November - which will make it almost 2 months since we ordered it.
No-one seems to be able tell us exactly what is happening with getting stock, why it is taking so long, and giving us a guaranteed date for delivery.
This is ridiculous - every other company seems to be able to tell you when things will arrive.
It now looks as though I will have to hire a vehicle for the next month as my car will very soon stop running just because a sensor doesn't work.
Get your act together and sort things out.

Battery issues prior to purchase, soI asked if it could be replaced before I pick it up. Was told the car battery would only be replaced if needed and they would try charging it first. Fair enough I thought. So the battery was charged in the workshop "overnight" and deemed ok and the car ready for collection a few days later.
I picked it up and it started up fine. On our return we checked the battery charge and topped it up to full charge as a precaution.
A few days later the battery was dead. The engine tried to turn over but couldn't start. We managed to get the engine started and the engine maintained its voltage with the engine running but the battery would not hold its charge, therefore, suspect that the battery needs replacing rather than a problem with the car itself. 
I rang up at 15:07 and spoke to admin who said they would get someone to call me back. No one did so I called again at 15:47 but this time the phone went dead when I got through. I immediately called back and same person said she would go down and get them to call me. No one did. So I called back again at 16:15 this time same person said that she would put me through whilst at the same time going down to make sure someone picked up. Whilst on hold (for a while) I had a call from a different number so I hung up and called that number. At 16:27 I spoke to a man from the workshop who advised me to get “my recovery” to pick up the car and take it to Seat Huddersfield. I asked him about the recovery and he said it would be in my purchase documents. I couldn’t find these details. 
15/08/25 I called again this morning and the salesman was able to give me the number for Seat roadside assist straight away. I’ve called them and they came really quickly.
Later on 15/08/25 Car was taken to my nearest SEAT dealership, arranged by AA man through SEAT roadside recovery. Huddersfield SEAT said they will look at it but it might not be covered by warranty and they don’t have an account with Oldham so i was looking at a wait of over 6 weeks! Or alternatively I might have to pay and then get reimbursed by original dealer. The AA man then called the salesman at Oldham to confirm that this would be acceptable, and we were told that when I send the invoice I will get refunded that amount back. 
Invoice sent to Oldham. No response.
Called to check that invoice had been received and was told that the money would take a “couple of days” to transfer because of the bank holiday.
Over a week later I emailed Oldham to check when the amount would be repaid. Finally repaid nearly two weeks later and what an absolute headache/ completely avoidable. Also, I didn’t appreciate having to be the go between to speed up communication between the dealerships and had no response to my emails (at all) from the brand manager. Communication is a massive problem.

Don’t buy a SEAT
I have stupidly had three SEAT’s two Leon’s and an Arona.
The first the electrics failed on the doors, the second on the electric handbrake causing a ten mile tail back on the A40
The third today dynamic corner light and indicators. I get a bill of £1,000 for a wiring issue , you guessed not covered by the warranty.
Shit electrics make shit cars

Gearbox failed at 60’000 miles.
SEAT dealership told us Halfords would be cheaper than them!/didn’t want to know.
SeatUK not interested.

Don’t buy a SEAT if you want any sort of positive service. Look at the other reviews - what an awful company.

Complete waste of time!!!

Norwich Seat !!

Booked a 10am service drove over an hour to get there to be told they have no record of it being booked in..
Was told there’s a fault with booking online that it don’t pass the info over and been going on for months..

The service woman booking people in was useless and had no interest whatsoever in helping her demeanour and her attitude was as if she couldn’t be bothered.

So now got to wait 3-4 months before it can be done that will be on the service record as being done late..

Time to change the car to a dealer with a better service record..

Avoid buying SEAT at all costs

SEAT customer service has been appalling. We’ve been trying to resolve a clear fault with the headlight, which their own dealership confirmed has internal cracking that couldn’t possibly have been caused by us — yet SEAT continue to pass the blame and avoid taking responsibility.

My partner is 7 months pregnant and now without her car, adding completely unnecessary stress. Worse still, I’ve found multiple other SEAT Leon owners with the exact same issue in the same location — but SEAT refuse to acknowledge any potential manufacturing defect or even investigate it properly.

The complete lack of communication, care, or accountability is disgraceful. A truly awful experience.

Had a wonderful experience today at the Derby showroom ordered our son, his first car and they went above and beyond to get the car here quick and get my son on the road!

Took 18 plate Ibiza into Perrys Preston ( turned out it was Kia outlet ) for 12 month service and MOT. Have a Service plan, so nothing to pay unless faults found.
Picked up car. Passed MOT with no advisories. Service carried out. Vehicle health check advised front brake pads worn 70% and rear down to 3mm.Advised to replace both. Discs ticked ' green ' meaning OK.
Took to local garage for new pads.
They advised rear pads ' almost gone ' and needs new Discs- front and rear '.
IVO Perry's OK I went to inspect and was horrified to see state of rear pads-they were almost gone.All 4 discs were badly scored and did indeed need replacing immediatley.
Spoke to Service Mgr at Perry's who simply said technician did a visual inspection only!
When cars are serviced only every 12mths for a hefty fee I expect it to leave with a clean bill of helalth or a thorough inspection to sdvise all faults.
Perrys are a main dealer, not a 'back st garage'.
I'm appalled at their workmanship! They even suggested that in the 10 days since they had the car ( when it had done less than 50 extra miles), the pads and discs could have deteriorated!
I should have known better than to take it to Perrys since I took my Peugeot van away from Perrys Bolton having gotten fed up with their workmanship!
Cancelled the Service Plan, having now learnt my lesson. Will never go back to Perrys!

FURIOUS!! IM BUYING A MOTABILITY CAR AND THE SALESMAN LITERALLY WAS HAPPY TO ORDER, NOT TGE SPECIAL I WANTED AND THEN AFTER SAYING AND HIM KNOWING IM LOOKING AT ONE OTHER BRAND, PUT MY DETAILS IN THE MOTABILITY SITE WHICH HAS NOW PREVENTED ME FROM ORDERING THE CAR I WANT.
HE WAS ALSO EXTREMELY UNINTERESTED IN ME AS A CUSTOMER ALSO THE SPEC I WANTED SO
IF THIS IS NOT REMOVED TODAY FROM MOTABILITY, I WILL BE SPEAKING TO THE CEO OF GROUP 1 AS WELL AS MOTABILITY. Shame as it’s a nice looking car but service is AWFUL. Richard was the salesman. By your trustpilot reviews that says it all.

This company has no customer care, they tell lies when selling you a car and then when you complain they deny they ever said it. They refuse to give out the email address of the CEO so that you can take your complaint to the top and instead tell you to take it to the motoring ombudsman. If i could give no stars at all i would. They have even told me they will not respond to anymore emails from me.

Got a Seat Ateca in May 24 via motability. The infotainment system started to develop faults in October. I had to wait about a month for it to be looked at and was told they couldn’t find a fault. Since then the system regularly disconnects or refuses to connect. It also now goes blank so I’m having to use my old phone holder stuck onto the screen if I need a reliable sat nav. Keyless open/close is temperamental and I’ve had random warning lights flashing up for no reason.
I’m now having to wait 3 weeks for it to be looked at. I had less trouble with my battered 16 year old Kia than I’ve had with this brand new thing 😡

At 5 months old my SEAT Arona developed a fault. I was given a variety of conflicting and confusing advice from the local dealer and roadside assistance. I contacted Customer Services to help resolve the issue and they just made the matter worse. They didn't bother to read my emails. I appreciate cars can develop faults, but the main fault is a Customer Service department that doesn't care.

Avoid! Bought a Seat Arona April 2024, came with a 2 year extended warranty (all components). Boot mechanism has failed and they will not be able to confirm if it’s covered until I pay £130/hr for a diagnostic. If not covered, then I will also pay for the parts and labour. Halfords will charge £120 to replace. The warranty is just a Seat money making scheme. They also refused to log a complaint.

The worst service in history been left with no car for 5 days after car went in for mot and brake replacement , been booked in for weeks to arrive on the day to be told they know nothing about the brakes and service and on day of pick up the car magically developed a fault a would not start and to be told it ok you got a courtesy car bearing in mind I bought a seat and was given a mg and still expected to pay for my vehicle finance for a car I carnt use would never buy a seat again after the service they provide they not bothered as long as they got you money DO NOT BUY from WIGAN SEAT

Seat Hatfield, provide the worst Sales and would never buy a car from them or recommend to anyone. Raise a complaint after numerous issues with my used car, after 4 weeks they say thank you we will carry out additional training. No offer of compensation for any stressed caused and the umpteen visits and inconvenience

Save your money and buy from another manufacturer or dealership.